Maintenance methods, devices and systems for mobile communications system

• US 8,949,397 B2
• Filed: 10/14/2009
• Issued: 02/03/2015
• Est. Priority Date: 10/14/2009
• Status: Expired due to Fees

• Current Assignee: Blackberry Limited
• Original Assignee: Blackberry Limited
• Inventors: George, Richard John
• Primary Examiner(s): Hwang, Joon H
• Assistant Examiner(s): NDIAYE, CHEIKH T
• Application Number:
  US12/578,665
• Publication Number:
  US 20110087763A1
• Time in Patent Office: 1,938 Days
• Field of Search: 709/223, 709/224, 455/423, 455/425
• US Class Current: 709/223
• CPC Class Codes: H04W 24/08 Testing, supervising or monitoring using real traffic

Abstract

A maintenance method includes a maintenance module 280a operating on a mobile communications device 201 to cause the device to determine if the mobile communications device is in a device context as specified by a device context condition set 311, and if so then to cause the device to collect an actual device context parameter set 323 of device context parameters specified in a desired device context parameter set 315 of device context parameters. A mobile communications device 201 including a handheld casing enclosing a central processing unit 240, wireless communications capabilities 262, 211, and a maintenance module 280a providing instructions which, when operating on the central processing unit 240, cause the device 201 to determine if the mobile communications device 201 is in a device context as specified by a device context condition set 311, and if so then to collect from the device an actual device context parameter set 323 of device context parameters specified in a desired device context parameter set 315.

Claims

1. A method of performing maintenance on a mobile communications device, the mobile communications device in communication with a remote maintenance server of a mobile communications system associated with the mobile communications device, the method for executing by the mobile communications device and comprising:

determining whether the mobile communications device is in a device context as specified by a device context condition set that includes at least one condition based on presence data used to determine availability of a user of the mobile communications device to participate in communications, wherein the device context condition set specifies that the mobile communications device is in a device context for collecting an actual device context parameter set when the user is not available to participate in communications;

responsive to determining, using the presence data, that the mobile communications device is in the device context as specified by the device context condition set, collecting the actual device context parameter set of device context parameters specified in a desired device context parameter set of device context parameters;

analyzing the collected actual device context parameter set to determine if maintenance is warranted for the mobile communications device by comparing the collected actual device context parameters to normal device context parameters for the mobile communications device context; and

communicating information extracted by the analysis to the remote maintenance server.

2. The method of claim 1 further comprising storing the collected actual device context parameter set on the mobile communications device.

3. The method of claim 1 wherein the presence data includes presence data obtained by the mobile communications device from one or more sources on the mobile communications device.

4. The method of claim 1 wherein the presence data includes presence data obtained by the mobile communications device from a source of presence data external to the mobile communications device.

5. The method of claim 1 further comprising maintaining a first communications channel between a source of presence data and the mobile communications device, while collecting device context parameters through a device capability for a second communications channel.

6. The method of claim 1 wherein the mobile communications device context condition set indicates that the mobile communications device is likely to remain in the mobile communications device context while collection of the mobile communications device context parameter set occurs.

7. The method of claim 1 further comprising:

determining normal device context parameters by determining if a mobile communications device is in a device context as specified by a device context condition set;

if the mobile communications device is in the device context as specified by a device context condition set then collecting from the mobile communications device an actual device context parameter set of device context parameters specified in a desired device context parameter set of device context parameters; and

deriving normal operating context parameters from the actual device context parameter set collected as part of determining normal operating device context parameters.

8. The method of claim 1 further comprising responsive to determining that maintenance is warranted for a mobile communications system of the mobile communications device, notifying a maintenance server for the mobile communications system.

9. The method of claim 1 further comprising maintaining a first communications channel between the maintenance server and the mobile communications device, while collecting device context parameters through a device capability for a second communications channel.

10. The method of claim 9 wherein the maintained communication channel is a session based communication channel.

11. The method of claim 1 wherein:

when the presence data indicates the mobile communications device is currently not in use by the user and the mobile communications device is determined to be in the device context for collecting the actual device context parameter set at the current time; and

when the presence data indicates the mobile communications device is expected to be not in use by the user at a future time and the mobile communications device is determined to be in the device context for collecting the actual device context parameter set at the future time.

12. A mobile communications device comprising a handheld casing comprising:

a central processing unit;

a wireless communication subsystem communicatively coupled with the central processing unit; and

a memory storing instructions which, when operating on the central processing unit, cause the mobile communications device to;

determine whether the mobile communications device is in a device context as specified by a device context condition set that includes at least one condition based on presence data used to determine availability of a user of the mobile communications device to participate in communications, wherein the device context condition set specifies that the mobile communications device is in a device context for collecting an actual device context parameter set when the user is not available to participate in communications;

responsive to determining, using the presence data, that the mobile communications device is in the device context as specified by the device context condition set, collecting the actual device context parameter set of device context parameters specified in a desired device context parameter set of device context parameters;

analyze the collected actual device context parameter set to determine if maintenance is warranted for the mobile communications device by comparing the collected actual device context parameters to normal device context parameters for the mobile communications device context; and

cause the wireless communication subsystem to communicate information extracted by the analysis to a remote maintenance server.

13. The mobile communications device of claim 12, wherein the instructions, when operating on the central processing unit, further cause the mobile communications device to obtain at least a portion of the presence data from a source of presence data external to the mobile communications device.

14. The mobile communications device of claim 12, wherein the instructions, when operating on the central processing unit, further cause the mobile communications device to:

when the presence data indicates the mobile communications device is currently not in use by the user, determine that the mobile communication device is in the device context for collecting the actual device context parameter set at the current time; and

when the presence data indicates the mobile communications device is expected to be not in use by the user at a future time, determine that the mobile communication device is in the device context for collecting the actual device context parameter set at the future time.

15. A mobile communications system comprising:

a plurality of mobile communications devices, each comprising;

a central processing unit;

a wireless communication subsystem communicatively coupled with the central processing unit; and

a memory storing instructions which, when operating on the central processing unit, cause the mobile communications device to;

determine if the mobile communications device is in a device context as specified by a device context condition set that includes at least one condition based on presence data used to determine availability of a user of the mobile communications device to participate in communications, wherein the device context condition set specifies that the mobile communications device is in a device context for collecting an actual device context parameter set when the user is not available to participate in communications;

responsive to determining, using the presence data, that the mobile communications device is in the device context as specified by a device context condition set, collect from the mobile communications device the actual device context parameter set of device context parameters specified in a desired device context parameter set of device context parameters;

analyze the collected actual device context parameter set to determine if maintenance is warranted for the mobile communications device by comparing the collected actual device context parameters to normal device context parameters for the mobile communications device context; and

cause the wireless communication subsystem to communicate information extracted by the analysis to a remote maintenance server.

16. The mobile communications system of claim 15, further comprising a presence server configured to generate at least a portion of the presence data;

wherein the instructions, when operating on the central processing unit of the mobile communications device, cause the mobile communications device to obtain at least the portion of the presence data from the presence server.

17. The mobile communications system of claim 15, wherein the instructions, when operating on the central processing unit of the mobile communications device, cause the mobile communications device to:

when the presence data indicates the mobile communications device is currently not in use by the user, determine that the mobile communication device is in the device context for collecting the actual device context parameter set at the current time; and

when the presence data indicates the mobile communications device is expected to be not in use by the user at a future time, determine that the mobile communication device is in the device context for collecting the actual device context parameter set at the future time.

18. A non-transitory computer program product comprising:

a computer readable medium; and

stored on the computer readable medium, computer executable instructions which, when operating on a central processing unit of a mobile communications device, cause the mobile communications device to;

determine whether the mobile communications device is in a device context as specified by a device context condition set that includes at least one condition based on presence data used to determine availability of a user of the mobile communications device to participate in communications, wherein the device context condition set specifies that the mobile communications device is in a device context for collecting an actual device context parameter set when the user is not available to participate in communications;

responsive to determining, using the presence data, that the mobile communications device is in a device context as specified by the device context condition set, collect an actual device context parameter set of device context parameters specified in a desired device context parameter set of device context parameters;

analyzing the collected actual device context parameter set to determine if maintenance is warranted for the mobile communications device by comparing the collected actual device context parameters to normal device context parameters for the mobile communications device context; and

communicate information extracted by the analysis to the remote maintenance server.

19. The non-transitory computer program product of claim 18, wherein the instructions, when operating on the central processing unit, further cause the mobile communications device to:

when the presence data indicates the mobile communications device is currently not in use by the user, determine that the mobile communication device is in the device context for collecting the actual device context parameter set at the current time; and

when the presence data indicates the mobile communications device is expected to be not in use by the user at a future time, determine that the mobile communication device is in the device context for collecting the actual device context parameter set at the future time.