Optimizing electronic communication channels

• US 8,949,445 B2
• Filed: 01/23/2012
• Issued: 02/03/2015
• Est. Priority Date: 01/23/2012
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Lyle, Ruthie D., O'Sullivan, Patrick Joseph, Raguillat, Fred, Zimmet, Carol Sue
• Primary Examiner(s): Swearingen, Jeffrey R
• Application Number:
  US13/355,783
• Publication Number:
  US 20130191546A1
• Time in Patent Office: 1,107 Days
• Field of Search: None
• US Class Current: 709/228
• CPC Class Codes: H04L 61/4523 using lightweight directory access protocol [LDAP]
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/4038 with floor control
• CPC Class Codes: H04M 3/367 Traffic or load control

Abstract

A method, computer program product, and system for electronic communication is described. A first unified telephony session is selected. A first arbitrator associated with the first session is selected. A first set of participants associated with the first session is selected. The first arbitrator is directed to act as a proxy connection for a first channel associated with the first set of participants.

Claims

1. A computer program product residing on a non-transitory computer readable storage medium having a plurality of instructions stored thereon, which, when executed by a processor, cause the processor to perform operations comprising:

selecting a first unified telephony session;

selecting a first arbitrator associated with the first unified telephony session;

selecting a first set of participants associated with the first unified telephony session; and

directing the first arbitrator to act as a proxy connection for a first channel associated with the first set of participants;

wherein selecting at least one of the first arbitrator, the first set of participants and the first channel is based upon, at least in part, a self-learning algorithm related to the first unified telephony session.

2. The computer program product of claim 1 wherein the plurality of instructions, when executed by the processor, cause the processor to perform operations further comprising:

selecting the first unified telephony session based upon, at least in part, a session importance.

3. The computer program product of claim 1 wherein the plurality of instructions, when executed by the processor, cause the processor to perform operations further comprising:

selecting at least one of the first arbitrator, the first set of participants and the first channel based upon, at least in part, at least one of;

Lightweight Directory Access Protocol information,

state table information,

network proximity information,

intelligent mining patterns,

an input from an administrator,

an order of connection related to the first unified telephony session,

an unavailability of a second arbitrator,

a connection strength or a quality of service, and

an overloading of a second channel.

4. The computer program product of claim 1 wherein acting as a proxy connection includes negotiating information relating to the first unified telephony session directly with a member of the first set of participants.

5. The computer program product of claim 1 wherein the plurality of instructions, when executed by the processor, cause the processor to perform operations further comprising:

determining a success metric associated with a first strategy, wherein the first strategy is associated with at least one of selecting the first unified telephony session, selecting the first arbitrator, selecting the first set of participants, and directing the first arbitrator to act as a proxy connection;

determining a second strategy based upon, at least in part, the success metric associated with the first strategy;

selecting a second unified telephony session associated with a second unified telephony server;

selecting a second arbitrator associated with the second session;

selecting a second set of participants associated with the second session; and

directing the second arbitrator to act as a proxy connection for a second channel associated with the second set of participants;

wherein at least one of selecting a second session, selecting a second arbitrator, selecting a second set of participants, and directing the second arbitrator to act as a proxy connection is based upon, at least in part, a second strategy.

6. The computer program product of claim 1 wherein selecting the first arbitrator and the first set of participants occurs prior to the start of the unified telephony session.

7. The computer program product of claim 1 wherein selecting at least one of the first arbitrator and the first set of participants occurs during an electronic communication session in real-time.

8. The computer program product of claim 1 wherein the self-learning algorithm is implemented based upon, at least in part, detection of a system configuration.

9. A computer system comprising:

at least one processor;

at least one memory architecture coupled with the at least one processor, wherein the at least one processor is configured to;

select a first unified telephony session;

select a first arbitrator associated with the first unified telephony session;

select a first set of participants associated with the first unified telephony session; and

direct the first arbitrator to act as a proxy connection for a first channel associated with the first set of participants;

wherein selecting at least one of the first arbitrator, the first set of participants and the first channel is based upon, at least in part, a self-learning algorithm related to the first unified telephony session.

10. The computer system of claim 9 wherein the at least one processor is further configured to:

select the first unified telephony session based upon, at least in part, a session importance.

11. The computer system of claim 9 wherein the at least one processor is further configured to:

select at least one of the first arbitrator, the first set of participants and the first channel based upon, at least in part, at least one of;

Lightweight Directory Access Protocol information,

state table information,

network proximity information,

intelligent mining patterns,

an input from an administrator,

an order of connection related to the first unified telephony session,

an unavailability of a second arbitrator,

a connection strength or a quality of service, and

an overloading of a channel.

12. The computer system of claim 9 wherein acting as a proxy connection includes negotiating session information relating to the first unified telephony session directly with a member of the first set of participants.

13. The computer system of claim 9 wherein the at least one processor is further configured to:

determine a success metric associated with a first strategy, wherein the first strategy is associated with at least one of selecting the first unified telephony session, selecting the first arbitrator, selecting the first set of participants, and directing the first arbitrator to act as a proxy connection;

determine a second strategy based upon, at least in part, the success metric associated with the first strategy;

select a second unified telephony session;

select a second arbitrator associated with the second session;

select a second set of participants associated with the second session; and

direct the second arbitrator to act as a proxy connection for a second channel associated with the second set of participants;

wherein at least one of selecting a second session, selecting a second arbitrator, selecting a second set of participants, and causing the second arbitrator to act as a proxy connection is based upon, at least in part, the second strategy.

14. The computer system of claim 9 wherein selecting the first arbitrator and the first set of participants occurs during the first unified telephony session in real-time.

15. The computer system of claim 9 wherein the self-learning algorithm is implemented based upon, at least in part, detection of a system configuration.