Method, system and computer-readable medium for message notification delivery

• US 8,949,840 B1
• Filed: 12/06/2007
• Issued: 02/03/2015
• Est. Priority Date: 12/06/2007
• Status: Active Grant

• Current Assignee: West Technology Group LLC (West Corporation)
• Original Assignee: West Corporation
• Inventors: Pollock, Bruce, Pulford, Gary Douglas, Juliano, Ian James, Breen, James P.
• Primary Examiner(s): Kessler, Gregory A
• Application Number:
  US11/951,394
• Time in Patent Office: 2,616 Days
• Field of Search: None
• US Class Current: 718/103
• CPC Class Codes: G06F 2209/548 Queue
• CPC Class Codes: G06F 9/4887 involving deadlines, e.g. rate based, periodic
• CPC Class Codes: G06F 9/546 Message passing systems or structures, e.g. queues
• CPC Class Codes: H04L 41/5003 Managing SLA; Interaction between SLA and QoS
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04L 51/226 Delivery according to priorities
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements

Abstract

In a system, method and computer-readable medium for managing message delivery, message delivery jobs are dynamically prioritized into a plurality of priority queues based on a delivery timeframe for each job. A delivery manager controls delivery of the message delivery jobs through a number of delivery channels and ports. A priority manager reviews jobs pending in the queues. If the priority manager determines that a message delivery job will not be completed within its delivery timeframe, the priority manager assigns a higher priority to the message delivery job.

Claims

1. A method for message delivery comprising:

receiving a plurality of message delivery jobs, each message delivery job comprising at least one message and at least one message recipient;

determining a delivery timeframe for each message delivery job;

assigning each message delivery job to one of a plurality of job queues, each of said plurality of job queues being associated with a delivery timeframe; and

processing said job queues;

wherein processing a job queue comprises;

selecting a job in said job queue;

determining a number of ports required to ensure that each message of said message delivery job is delivered to its respective recipient within said delivery timeframe; and

assigning said determined number of ports to said message delivery job,

wherein the determining of the number of ports required is based on a number of jobs in the job queue, an estimated time to complete each job, an expiration time for each job, a service level for each job, and an acceptable delivery window for each job.

2. A method according to claim 1 wherein processing a job queue further comprises determining whether a message delivery job in said job queue will be completed within its respective delivery timeframe and reassigning said message delivery job to a higher priority job queue upon determining that said message delivery job will not be completed within its respective delivery timeframe.

3. A method according to claim 1 further comprising:

receiving a further message delivery job;

assigning said further message delivery job to a priority queue having a higher priority than said selected message delivery job; and

re-assigning one or more ports assigned to said selected message delivery job to said further message delivery job.