Systems and methods for managing errors utilizing augmented reality

• US 8,957,917 B2
• Filed: 06/20/2012
• Issued: 02/17/2015
• Est. Priority Date: 04/07/2011
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Meserth, Timothy A., Molander, Mark E., Windell, David T.
• Primary Examiner(s): Brier, Jeffery A
• Assistant Examiner(s): BUTTRAM, ALAN T
• Application Number:
  US13/527,677
• Publication Number:
  US 20120257794A1
• Time in Patent Office: 972 Days
• Field of Search: 345632-633, 382/103, 709/224
• US Class Current: 345/633
• CPC Class Codes: G06F 11/07 Responding to the occurrence of a fault, e.g. fault tolerance
• CPC Class Codes: G06F 11/0742 in a data processing system embedded in a mobile device, e.g. mobile phones, handheld devices
• CPC Class Codes: G06F 11/0772 Means for error signaling, e.g. using interrupts, exception flags, dedicated error registers
• CPC Class Codes: G06F 11/32 with visual or acoustical indication of the functioning of the machine
• CPC Class Codes: G06F 16/00 Information retrieval; Database structures therefor; File system structures therefor
• CPC Class Codes: G06F 16/583 using metadata automatically derived from the content
• CPC Class Codes: G06T 11/00 2D [Two Dimensional] image generation
• CPC Class Codes: G09G 5/00 Control arrangements or circuits for visual indicators common to cathode-ray tube indicators and other visual indicators image data processing or generation, in general G06T

Abstract

Methods for managing errors utilizing augmented reality are provided. One system includes a transceiver configured to communicate with a systems management console, capture device for capturing environmental inputs, memory storing code comprising an augmented reality module, and a processor. The processor, when executing the code comprising the augmented reality module, is configured to perform the method below. One method includes capturing an environmental input, identifying a target device in the captured environmental input, and querying the systems management console regarding a status condition for the target device. Also provided are physical computer storage mediums including a computer program product for performing the above method.

Claims

1. A method for managing errors utilizing augmented reality in a system including a transceiver configured to communicate with a systems management console, a capture device for capturing environmental inputs, memory storing code comprising an augmented reality module, an input device configured to receive inputs from a user, a display, and a processor coupled to the transceiver, the capture device, the memory, the input device, and the display, the method comprising:

capturing an environmental input from a target device, the environmental input including a tactile cue, via the capture device, the target device being remote from the system management console;

identifying, via the processor, a target device in the captured tactile cue;

querying, by the processor utilizing the transceiver, the systems management console regarding a status condition of the target device;

receiving, via the transceiver, information regarding the status condition from the systems management console;

displaying, via the display, the information regarding the status condition, and launching a repair interface directly to a problem page for a determined fault condition, if the status condition is a fault condition, for a user to address the fault condition;

synthesizing the received information and the captured tactile cue;

receiving, via the input device, an input to the repair interface from the user for troubleshooting the status condition when the status condition is the fault condition;

transmitting, via the transceiver, the input to the systems management console;

receiving, via the input device an other input from the user for correcting the fault condition; and

transmitting, via the transceiver, the other input to the systems management console correcting the fault condition.

2. The method of claim 1, wherein identifying the target device comprises identifying an other target device via one of a bar code, a radio frequency identifier, and a position of the other target device.

3. The method of claim 1, wherein receiving the input from the user comprises receiving the input via one of a keyboard, a touch screen associated with the display, and a computing mouse.

4. The method of claim 1, wherein capturing the environmental input comprises capturing the environmental input utilizing a tactile capturing device.

5. The method of claim 1, wherein capturing the environmental input further comprises capturing a visual image of the target device utilizing a camera.