Systems and methods for protecting information
First Claim
Patent Images
1. A method for protecting recorded content, the method comprising:
- receiving an information stream from a communication network, wherein the information stream is related to a real-time transaction between an agent and a party, and wherein the information includes video;
recording the information stream;
determining, by an electronic monitoring system, when during the real-time transaction the agent is expected to be provided with visual content that has been predetermined to be protected; and
preventing unauthorized access to the visual content during replay of the recording by stopping the recording during a time in which the visual content that is to be protected is expected to be provided during the transaction and restarting the recording after the time has lapsed such that the visual content is not recorded.
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Abstract
Systems and methods for protecting information provided to an agent via a communication network are provided. In this regard, a representative method comprises, receiving information related to a transaction, wherein the information includes video. Additionally, the method includes initiating a recording of the video and identifying visual content in the video that is to be protected. The method further comprises preventing unauthorized access to the visual content during replay of the recording of the video.
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Citations
19 Claims
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1. A method for protecting recorded content, the method comprising:
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receiving an information stream from a communication network, wherein the information stream is related to a real-time transaction between an agent and a party, and wherein the information includes video; recording the information stream; determining, by an electronic monitoring system, when during the real-time transaction the agent is expected to be provided with visual content that has been predetermined to be protected; and preventing unauthorized access to the visual content during replay of the recording by stopping the recording during a time in which the visual content that is to be protected is expected to be provided during the transaction and restarting the recording after the time has lapsed such that the visual content is not recorded. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. An electronic monitoring system for protecting recorded content comprising:
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a communication interface configured to receive an information stream from a communication network, wherein the information stream is related to a real-time transaction between an agent and a party and wherein the information includes video; and an electronic processor configured to record the information stream, to determine when during the real-time transaction the agent is expected to be provided with visual content that has been predetermined to be protected, and to prevent unauthorized access to the visual content during replay of the recording by stopping the recording during a time in which the visual content that is to be protected is expected to be provided during the transaction and restarting the recording after the time has lapsed such that the visual content is not recorded. - View Dependent Claims (10, 11, 12)
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9. A system for protecting recorded content comprising:
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a recording system configured to receive an information system from a communication network and to record the information stream, wherein the information stream is related to a real-time transaction between an agent and a party, and wherein the information includes video; and an electronic monitoring system in communication with the recording system and configured to, to determine when during the real-time transaction the agent is expected to be provided with visual content that has been predetermined to be protected, and to prevent unauthorized access to the visual content during replay of the recording by requesting the recording system to stop the recording during a time in which the visual content that is to be protected is expected to be provided during the transaction and requesting the recording system to restart the recording after the time has lapsed such that the visual content is not recorded.
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13. A system for protecting recorded content comprising:
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a recording system configured to receive an information stream from a communication network and to record the information stream, wherein the information stream is related to a real-time transaction between an agent and a party, and wherein the information includes video; and a monitoring system in communication with the recording system and configured to, to determine when during the real-time transaction the agent is expected to be provided with visual content that has been predetermined to be protected, and to prevent unauthorized access to the visual content during replay of the recording by requesting the recording system to stop the recording during a time in which the visual content that is to be protected is expected to be provided during the transaction and requesting the recording system to restart the recording after the time has lapsed such that the visual content is not recorded. - View Dependent Claims (14, 15, 16, 17, 18, 19)
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Specification