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Systems and methods for protecting information

  • US 8,958,557 B2
  • Filed: 04/27/2010
  • Issued: 02/17/2015
  • Est. Priority Date: 03/31/2006
  • Status: Active Grant
First Claim
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1. A method for protecting recorded content, the method comprising:

  • receiving an information stream from a communication network, wherein the information stream is related to a real-time transaction between an agent and a party, and wherein the information includes video;

    recording the information stream;

    determining, by an electronic monitoring system, when during the real-time transaction the agent is expected to be provided with visual content that has been predetermined to be protected; and

    preventing unauthorized access to the visual content during replay of the recording by stopping the recording during a time in which the visual content that is to be protected is expected to be provided during the transaction and restarting the recording after the time has lapsed such that the visual content is not recorded.

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