Networked computer telephony system driven by web-based applications

• US 8,964,769 B2
• Filed: 04/08/2013
• Issued: 02/24/2015
• Est. Priority Date: 09/29/2000
• Status: Expired due to Term

• Current Assignee: Aspect Software Incorporated
• Original Assignee: Aspect Software Incorporated
• Inventors: Taylor, Jonathan Robert
• Primary Examiner(s): LEVITAN, DMITRY
• Application Number:
  US13/858,817
• Publication Number:
  US 20130223231A1
• Time in Patent Office: 687 Days
• Field of Search: 370/401, 370352-359, 709239-244
• US Class Current: 370/401
• CPC Class Codes: H04L 65/1046 Call controllers; Call servers
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 3/42323 PBX's with CTI arrangements
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

A networked telephony system and method allow users to deploy on the Internet computer telephony applications associated with designated telephone numbers. The telephony application is easily created by a user in XML (Extended Markup Language) with predefined telephony XML tags and easily deployed on a website. The telephony XML tags include those for call control and media manipulation. A call to anyone of these designated telephone numbers may originate from anyone of the networked telephone system such as the PSTN (Public Switched Telephone System), a wireless network, or the Internet. The call is received by an application gateway center (AGC) installed on the Internet. Analogous to a web browser, the AGC provides facility for retrieving the associated XML application from its website and processing the call accordingly. The architecture and design of the system allow for reliability, high quality-of-service, easy scalability and the ability to incorporate additional telephony hardware and software and protocols.

Claims

1. A computer telephony system deployed in a network, comprising:

a plurality of telephony scripting language documents accessible on the network, each of said telephony scripting language documents constituting a telephony application associated with a specified call number and including telephony-specific scripts with tags instructing how a telephone call to the specified call number is to be processed;

one or more application gateway center for receiving and processing said telephone call, said one or more application gateway center individually further comprising;

a retriever for retrieving the telephony scripting language document associated with the specified call number;

a virtual machine for running a set of telephony-specific opcodes; and

a telephony scripting language parser for interpreting the telephony scripting language scripts in the retrieved telephony scripting language document into said telephony-specific opcodes for execution on said virtual machine to process said telephone call.

2. The networked computer telephony system as in claim 1, wherein the network includes a Public Switched Telephone Network (PSTN) and an Internet network.

3. The networked computer telephony system as in claim 2, wherein said telephone call originated from the PSTN and is routed to the internet via an internet access server.

4. The networked computer telephony system as in claim 2, wherein said telephone call originated from a Voice-over-IP phone connected to the Internet.

5. The networked computer telephony system as in claim 2, where said telephone call originated from a telephone attached to a computer connected to the Internet.

6. The networked computer telephony system as in claim 1, where said one or more application gateway centers individually further comprises:

a caching server for caching data exchanged between the application gateway center and the network.

7. The networked computer telephony system as in claim 1, wherein:

said one or more application gateway centers individually manipulates media in a predefined format native to the application gateway center; and

said one or more application gateway centers individually further comprises;

a media conversion proxy server for converting between said predefined format native to the application gateway center and other media formats outside of the application gateway center.

8. The networked computer telephony system as in claim 1, further comprising:

a plurality of network traffic monitors, each associated with an individual application gateway center for periodically monitoring network traffic statistics regarding a response time of a specific telephony scripting language document being requested by a specific application gateway center;

a network monitoring server for dynamically analyzing said network statistics collected from said plurality of network traffic monitors into a prioritized list of telephony scripting language documents relative to application gateway centers having fastest access thereto; and

means responsive to said prioritized list\for directing said telephone call to a specific call number to the application gateway with fastest access to said associated telephony scripting language document.

9. A method of processing a telephone call to a specific call number in a network, comprising:

deploying on the network a telephony scripting language document associated with the specified call number, said telephony scripting language document constituting a telephony application and including telephony-specific telephony scripting language tags instructing how a telephone call to the specified call number is to be processed;

providing a directory for locating in the network said telephony scripting language document by the specified call number;

receiving said telephone call on the network;

retrieving said telephony scripting language document on the network by looking up from said directory with the specified call number;

providing a virtual machine for running a set of telephony-specific opcodes;

parsing the telephony scripting language scripts in the retrieved telephony scripting language document into said telephony-specific opcodes; and

executing said parsed opcodes on said virtual machine to process said telephone call.

10. The method as in claim 9, wherein the network includes a Public Switched Telephone Network (PSTN) and an Internet network.

11. The method of processing a telephone call to a specified call number, as in claim 10, wherein said telephone call originated from the Public Switched Telephone Network (PSTN.)

12. The method of processing a telephone call to a specified call number, as in claim 10, wherein said telephone call originated from the Internet.

13. The method of processing a telephone call to a specified call number, as in claim 10, wherein said telephone call originated from a wireless network.

14. The method of processing a telephone call to a specified call number as in claim 9, further comprising:

providing an application gateway center on the network for performing said step of receiving said telephone call, retrieving said telephony scripting language document and processing said telephone call according to said telephony scripting language document are performed by said application gateway center.

15. The method of processing a telephone call to a specified call number as in claim 14, wherein:

said telephony scripting language document is one of a plurality of telephony scripting language documents posted at different locations on the Internet; and

said application gateway center is one of a plurality of application gateway centers provided on the Internet.