System and method for integrated compliance and contact management
First Claim
1. A method of integrating compliance and contact management from an origin to a destination, the method executed by a processor executing program instructions and comprising:
- receiving or initiating an outgoing contact request for a first communication contact type from an origin to a destination, the request including a first destination identifier;
prohibiting or allowing the requested outgoing contact for the first communications contact type based on one or more mediation rules and lists of prohibited and exempted destination identifiers for the first communication contact type;
if prohibiting the requested outgoing contact for the first communication contact type, receiving or initiating outgoing contact requests through one or more alternate communication contact types from the origin to the destination, the requests including alternate destination identifiers;
prohibiting or allowing the requested outgoing contact for any of the alternate communications contact types based on one or more mediation rules and lists of prohibited and exempted destination identifiers for each alternate communication contact type.
9 Assignments
0 Petitions
Accused Products
Abstract
A method and system for integrating compliance and contact management between an origin and destination. An integrated control system can receive or initiate a request for a first communication contact type (e.g. phone call) between an origin and destination, the request including a first destination identifier (e.g. phone number). Depending on applicable mediation rules and lists of prohibited and exempted destination identifiers for the first communication contact type, the connection is either prohibited or allowed. If the first communication contact type is prohibited, a request for an alternate communication type (e-mail, mail, or facsimile) is sent to the same destination based on alternate destination identifiers. The integrated control system will either prohibit or allow the requested alternate communication contact based on one or more applicable mediation rules and lists of prohibited and exempted destination identifiers for each alternate communication contact type. A destination may then “opt-in” to other communication types, including the first communication type, and all mediation rules and lists for each destination identifier associated with the destination can be updated appropriately.
66 Citations
16 Claims
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1. A method of integrating compliance and contact management from an origin to a destination, the method executed by a processor executing program instructions and comprising:
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receiving or initiating an outgoing contact request for a first communication contact type from an origin to a destination, the request including a first destination identifier; prohibiting or allowing the requested outgoing contact for the first communications contact type based on one or more mediation rules and lists of prohibited and exempted destination identifiers for the first communication contact type; if prohibiting the requested outgoing contact for the first communication contact type, receiving or initiating outgoing contact requests through one or more alternate communication contact types from the origin to the destination, the requests including alternate destination identifiers; prohibiting or allowing the requested outgoing contact for any of the alternate communications contact types based on one or more mediation rules and lists of prohibited and exempted destination identifiers for each alternate communication contact type. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A control system for integrating compliance and contact management from an origin to a destination, the system comprising:
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a first control module that receives an outgoing contact request for a first communication contact type from an origin to a destination, the request including a first destination identifier, and prohibits or allows the requested outgoing contact for the first communications contact type based on one or more mediation rules and lists of prohibited and exempted destination identifiers for the first communication contact type; an alternate outreach unit that initiates at least a second outgoing contact request through one or more alternate communication contact types from the origin to the destination if the first outgoing contact is prohibited; at least a second control module that receives an outgoing contact request through one or more alternate communication contact types from the origin to the destination, the requests including alternate destination identifiers, and prohibits or allows the requested outgoing contact for any of the alternate communications contact types based on one or more mediation rules and lists of prohibited and exempted destination identifiers for each alternate communication contact type; at least one database for storing the mediation rules and lists of prohibited and exempted destination identifiers for the communication contact types. - View Dependent Claims (10, 11, 12, 13, 14, 15)
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16. A non-transitory computer readable medium having computer readable program codes embodied therein for causing a computer to integrate compliance and contact management from an origin to a destination, the computer readable medium program codes performing functions comprising:
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receiving or initiating an outgoing contact request for a first communication contact type from an origin to a destination, the request including a first destination identifier; prohibiting or allowing the requested outgoing contact for the first communications contact type based on one or more mediation rules and lists of prohibited and exempted destination identifiers for the first communication contact type; if prohibiting the requested outgoing contact for the first communication contact type, receiving or initiating outgoing contact requests through one or more alternate communication contact types from the origin to the destination, the requests including alternate destination identifiers; prohibiting or allowing the requested outgoing contact for any of the alternate communications contact types based on one or more mediation rules and lists of prohibited and exempted destination identifiers for each alternate communication contact type.
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Specification