Managing facilities
First Claim
1. A method performed by one or more servers, the method comprising:
- maintaining a database comprising information relating to facilities that are subject to a first entity, the facilities being dispersed geographically, the information comprising geographic locations for at least some of the facilities;
outputting data for a user interface, the user interface comprising a layout of a facility for which information is in the database, the layout comprising representations of fixtures arranged as at the facility, each of the fixtures being selectable to identify one or more predefined selectable issues that can be part of a message for maintenance or repair;
receiving, via the user interface, a first message from the facility, the first message identifying a fixture that is part of the facility and that requires maintenance or repair and identifying one or more of the predefined selectable issues, wherein information in the database for the facility identifies the fixture by at least one of a designation of the fixture or a characteristic of the fixture;
sending a second message to a second entity that has contracted with the first entity to provide service within a geographic location of the facility;
enabling the second entity to access the database to identify the fixture and to obtain information from the database to perform the maintenance or repair on the fixture, wherein enabling the second entity to access the database comprises hosting a portal configured to enable the second entity to access the database, wherein the portal comprises a Web page, and wherein the Web page comprises a security feature to restrict access to the database; and
compiling statistics on the second entity and making the statistics available for access by third parties over a computer network;
wherein the one or more servers comprise one or more processing devices programmed to perform the maintaining, the outputting, the receiving, the sending, the enabling, and the compiling.
5 Assignments
0 Petitions
Accused Products
Abstract
One or more servers perform functions that include: maintaining a database including information relating to facilities that are subject to a first entity, the facilities being dispersed geographically, the information including geographic locations for at least some of the facilities; receiving a first message from a facility for which information is in the database, the first message identifying a fixture of the facility that requires attention, where information in the database for the facility identifies the fixture by at least one of a designation of the fixture and a characteristic of the fixture; sending a second message to a second entity that has contracted with the first entity to provide service within a geographic location of the facility; and enabling the second entity to access the database to identify the fixture.
16 Citations
24 Claims
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1. A method performed by one or more servers, the method comprising:
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maintaining a database comprising information relating to facilities that are subject to a first entity, the facilities being dispersed geographically, the information comprising geographic locations for at least some of the facilities; outputting data for a user interface, the user interface comprising a layout of a facility for which information is in the database, the layout comprising representations of fixtures arranged as at the facility, each of the fixtures being selectable to identify one or more predefined selectable issues that can be part of a message for maintenance or repair; receiving, via the user interface, a first message from the facility, the first message identifying a fixture that is part of the facility and that requires maintenance or repair and identifying one or more of the predefined selectable issues, wherein information in the database for the facility identifies the fixture by at least one of a designation of the fixture or a characteristic of the fixture; sending a second message to a second entity that has contracted with the first entity to provide service within a geographic location of the facility; enabling the second entity to access the database to identify the fixture and to obtain information from the database to perform the maintenance or repair on the fixture, wherein enabling the second entity to access the database comprises hosting a portal configured to enable the second entity to access the database, wherein the portal comprises a Web page, and wherein the Web page comprises a security feature to restrict access to the database; and compiling statistics on the second entity and making the statistics available for access by third parties over a computer network; wherein the one or more servers comprise one or more processing devices programmed to perform the maintaining, the outputting, the receiving, the sending, the enabling, and the compiling. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. One or more non-transitory machine-readable media storing instructions that are executable by one or more servers to perform operations comprising:
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maintaining a database comprising information relating to facilities that are subject to a first entity, the facilities being dispersed geographically, the information comprising geographic locations for at least some of the facilities; outputting data for a user interface, the user interface comprising a layout of a facility for which information is in the database, the layout comprising representations of fixtures arranged as at the facility, each of the fixtures being selectable to identify one or more predefined selectable issues that can be part of a message for maintenance or repair; receiving, via the user interface, a first message from the facility, the first message identifying a fixture that is part of the facility and that requires maintenance or repair and identifying one or more of the predefined selectable issues, wherein information in the database for the facility identifies the fixture by at least one of a designation of the fixture or a characteristic of the fixture; sending a second message to a second entity that has contracted with the first entity to provide service within a geographic location of the facility; enabling the second entity to access the database to identify the fixture and to obtain information from the database to perform the maintenance or repair on the fixture, wherein enabling the second entity to access the database comprises hosting a portal configured to enable the second entity to access the database, wherein the portal comprises a Web page, and wherein the Web page comprises a security feature to restrict access to the database; and compiling statistics on the second entity and making the statistics available for access by third parties over a computer network. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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17. One or more servers comprising:
one or more processing devices configured to execute instructions to perform operations comprising; maintaining a database comprising information relating to facilities that are subject to a first entity, the facilities being dispersed geographically, the information comprising geographic locations for at least some of the facilities; outputting data for a user interface, the user interface comprising a layout of a facility for which information is in the database, the layout comprising representations of fixtures arranged as at the facility, each of the fixtures being selectable to identify one or more predefined selectable issues that can be part of a message for maintenance or repair; receiving, via the user interface, a first message from the facility, the first message identifying a fixture that is part of the facility and that requires maintenance or repair and identifying one or more of the predefined selectable issues, wherein information in the database for the facility identifies the fixture by at least one of a designation of the fixture or a characteristic of the fixture; sending a second message to a second entity that has contracted with the first entity to provide service within a geographic location of the facility; enabling the second entity to access the database to identify the fixture and to obtain information from the database to perform the maintenance or repair on the fixture, wherein enabling the second entity to access the database comprises hosting a portal configured to enable the second entity to access the database, wherein the portal comprises a Web page, and wherein the Web page comprises a security feature to restrict access to the database; and compiling statistics on the second entity and making the statistics available for access by third parties over a computer network. - View Dependent Claims (18, 19, 20, 21, 22, 23, 24)
Specification