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Integrating operational and business support systems with a service delivery platform

  • US 8,966,498 B2
  • Filed: 01/24/2008
  • Issued: 02/24/2015
  • Est. Priority Date: 01/24/2008
  • Status: Active Grant
First Claim
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1. A method of integrating components for processing a request, comprising:

  • providing by a computer system executing a Service Delivery Platform (SDP) an architecture for supporting a plurality of independent components, the architecture providing for the direction and transformation of messages between the independent components, whereby the independent components are able to perform tasks and delegate tasks to other components;

    managing by the computer system executing the SDP a unified identity for an authorized principal across the plurality of independent components on two or more different networks for sharing the processing of the request across the plurality of independent components, the unified identity corresponding to and identifying the authorized principal;

    providing by the computer system executing the SDP a unified user profile for the unified identity, the unified user profile mapping the unified identity to two or more different identities corresponding to and identifying the authorized principal and having different user profiles on the plurality of independent components, the unified user profile providing an aggregated common view of all data about the two or more different identities corresponding to and identifying the authorized principal across the plurality of independent components based on the mapping; and

    in response to receiving the request or an action corresponding to the request, initiating by the computer system executing the SDP a workflow to process the request using the plurality of independent components and the unified user profile, wherein the workflow causes the SDP to delegate one or more tasks to one or more of the independent components based on the unified user profile.

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