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Point of need access to an electronic maintenance manual utilizing current machine status

  • US 8,972,804 B2
  • Filed: 09/16/2010
  • Issued: 03/03/2015
  • Est. Priority Date: 09/16/2010
  • Status: Active Grant
First Claim
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1. A method for providing point of need diagnostic information in an electronic service manual, comprising:

  • transmitting machine diagnostics data related to a rendering machine comprising a printer, from said rendering machine to a computer via at least one machine diagnostic interface;

    incorporating said machine diagnostics data into an electronic service manual for said rendering machine, wherein said electronic service manual is stored on said computer;

    creating a customized electronic service manual comprising said machine diagnostics data organized in said electronic service manual such that said machine diagnostics data is integrated into a repair procedure provided in said electronic service manual thereby resulting in said customized electronic service manual including point of need diagnostic information related to said rendering machine, thereby increasing the productivity of user time spent on maintenance activities associated with said rendering machine;

    organizing said machine diagnostics data as a table of faults since last service;

    incorporating said table of faults since last service in said customized electronic service manual such that said table of faults since last service includes said repair procedure provided in said electronic service manual; and

    providing a link to a repair procedure module for each of said faults in said table of faults.

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