Point of need access to an electronic maintenance manual utilizing current machine status

• US 8,972,804 B2
• Filed: 09/16/2010
• Issued: 03/03/2015
• Est. Priority Date: 09/16/2010
• Status: Active Grant

• Current Assignee: Xerox Corporation (Xerox Holdings Corp.)
• Original Assignee: Xerox Corporation (Xerox Holdings Corp.)
• Inventors: Czebiniak, Nicholas W., Vorndran, Charles P., Russell, John R., Koenig, Cheryl M., Kumar, Suraj
• Primary Examiner(s): SCHELL, JOSEPH O
• Application Number:
  US12/883,960
• Publication Number:
  US 20120072814A1
• Time in Patent Office: 1,629 Days
• Field of Search: 714/26, 714/57, 714/25, 705/7.12, 705/7.16, 705/7.21
• US Class Current: 714/57
• CPC Class Codes: G06F 11/26 Functional testing
• CPC Class Codes: G06F 40/131 Fragmentation of text files, e.g. creating reusable text-blocks; Linking to fragments, e.g. using XInclude; Namespaces

Abstract

A method and system for providing point of need diagnostic information in an electronic service manual. A rendering device can be configured to transmit machine diagnostics related reports to a computer. The diagnostics are then integrated into an electronic service manual. In this way a reference can be created which includes point of need diagnostic information related to the machine, thereby increasing the productivity of user time spent on maintenance activities associated with the machine.

Claims

1. A method for providing point of need diagnostic information in an electronic service manual, comprising:

transmitting machine diagnostics data related to a rendering machine comprising a printer, from said rendering machine to a computer via at least one machine diagnostic interface;

incorporating said machine diagnostics data into an electronic service manual for said rendering machine, wherein said electronic service manual is stored on said computer;

creating a customized electronic service manual comprising said machine diagnostics data organized in said electronic service manual such that said machine diagnostics data is integrated into a repair procedure provided in said electronic service manual thereby resulting in said customized electronic service manual including point of need diagnostic information related to said rendering machine, thereby increasing the productivity of user time spent on maintenance activities associated with said rendering machine;

organizing said machine diagnostics data as a table of faults since last service;

incorporating said table of faults since last service in said customized electronic service manual such that said table of faults since last service includes said repair procedure provided in said electronic service manual; and

providing a link to a repair procedure module for each of said faults in said table of faults.

2. The method of claim 1 further comprising:

integrating a tag status module comprising an Etag with said customized electronic service manual, wherein said tag status module is located in said customized electronic service manual at a point in a troubleshooting procedure where an Etag status is required.

3. The method of claim 1 further comprising:

integrating a table of items requiring service with said customized electronic service manual.

4. The method of claim 3 further comprising:

configuring said table of items requiring service to include at least one service item name, at least one parts list, at least one repair procedure module, at least one due interval for said service item, at least one current count of said service items, and at least one serial number of said service item.

5. The method of claim 4 further comprising:

configuring said table of items requiring service to indicate service items that need attention in red and to indicate service items that will require replacement soon in yellow.

6. The method of claim 1 further comprising:

configuring said machine diagnostics data to include at least one of a table of faults since last service, a tag status module associated with said rendering machine, and a list of service items associated with said rendering machine.

7. A system for providing point of need diagnostic information in an electronic service manual, comprising:

a computer comprising a processor configured for executing non-transitory instruction media;

a rendering machine comprising a printer configured to transmit machine diagnostics data related to said rendering machine, from said rendering machine to said computer via at least one machine diagnostic interface;

an electronic service manual associated with said rendering machine and stored on said computer;

a customized electronic service manual comprising said machine diagnostics data organized in said electronic service manual such that said machine diagnostics data is integrated into a repair procedure provided in said electronic service manual thereby resulting in said customized electronic service manual including point of need diagnostic information related to said rendering machine, thereby increasing the productivity of user time spent on maintenance activities associated with said rendering machine;

a table of faults since last service provided in said customized maintenance manual, comprising said machine diagnostics organized in a table of faults since last service; and

a repair procedure module, comprising incorporating said table of faults since last service in said customized maintenance manual such that said table of faults since last service includes said repair procedure provided in said electronic maintenance manual, wherein said table of faults includes a link to said repair procedure module for each of said faults.

8. The system of claim 7 further comprising:

a tag status module comprising an Etag integrated with said customized electronic service manual, wherein said tag status module is located in said customized electronic service manual at a point in a troubleshooting procedure where said tag status is required.

9. The system of claim 7 further comprising:

a table of items requiring service integrated with said customized electronic service manual.

10. The system of claim 9 wherein said table of items requiring service is configured to include at least one service item name, at least one parts list, at least one repair procedure module, at least one due interval for said service item, at least one current count of said service items, and at least one serial number of said service item.

11. The system of claim 10 wherein said table of items requiring service is configured to indicate any service item that needs attention in red and to indicate any service items that will require replacement soon in yellow.

12. The system of claim 7 wherein said machine diagnostics data are configured to include at least one of a table of faults since last service, a tag status module associated with said rendering machine, and a list of service items associated with said rendering machine.

13. A method for providing point of need diagnostic information in an electronic service manual, comprising:

transmitting machine diagnostics data related to a rendering machine comprising a printer, from said rendering machine, to a computer via at least one machine diagnostic interface;

incorporating said machine diagnostics data into an electronic service manual for said rendering machine, wherein said electronic service manual stored on said computer;

creating a customized electronic service manual comprising said machine diagnostics data organized in said electronic service manual such that said machine diagnostics data is integrated into a repair procedure provided in said electronic service manual;

incorporating a table of faults since last service in said customized electronic service manual such that said table of faults since last service includes said repair procedure provided in said electronic service manual;

integrating a tag status module with said customized electronic service manual; and

integrating a table of items requiring service with said customized electronic service manual, resulting in said customized electronic service manual including point of need diagnostic information related to said rendering machine, thereby increasing the productivity of user time spent on maintenance activities associated with said rendering machine.

14. The method of claim 13 further comprising:

integrating an appropriate repair procedure module with said customized electronic service manual.

15. The method of claim 14 wherein said table of faults since last service includes a link to said repair procedure module for each of said faults.

16. The method of claim 13 wherein said tag status module comprises an Etag.

17. The method of claim 13 wherein said table of items requiring service comprises a table of High Frequency Service Items comprising a service item name, a parts list, a repair analysis procedure, a due interval, a count of service items, and a serial number of needed service items.

18. The method of claim 13 further comprising:

presenting said customized electronic service manual using a graphical user interface.