Method and apparatus for communication between a security system and a monitoring center
CAFCFirst Claim
1. A method for providing communications between a control panel at a premises and a monitoring center remote from the premises, the method comprising:
- sensing an alarm event at the premises;
causing, in response to the sensing of the alarm event at the premises, the control panel to;
signal, using a first communication format, the monitoring center regarding the alarm event at the premises; and
enter a call-back mode to enable the control panel to receive in-bound calls from an operator at the monitoring center after the signaling to enable a two-way voice session; and
establishing the two-way voice session configured to provide two-way voice communication between an operator at the monitoring center and a user at the control panel, wherein the two-way voice session is initiated by the monitoring center via a second communication format different from the first communication format.
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Abstract
A method for providing communications between a system control panel at a premises and a central monitoring center comprises transmitting an event code from the control panel to the monitoring center utilizing a first communications format and a network protocol, and causing the control panel to enter a call-back mode. The control panel is enabled to receive in-bound calls utilizing a second communications format. A two-way voice session is established utilizing the second communications format between the monitoring center and the control panel. The two-way voice session is initiated by the monitoring center.
63 Citations
16 Claims
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1. A method for providing communications between a control panel at a premises and a monitoring center remote from the premises, the method comprising:
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sensing an alarm event at the premises; causing, in response to the sensing of the alarm event at the premises, the control panel to; signal, using a first communication format, the monitoring center regarding the alarm event at the premises; and enter a call-back mode to enable the control panel to receive in-bound calls from an operator at the monitoring center after the signaling to enable a two-way voice session; and establishing the two-way voice session configured to provide two-way voice communication between an operator at the monitoring center and a user at the control panel, wherein the two-way voice session is initiated by the monitoring center via a second communication format different from the first communication format. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A control panel for monitoring a plurality of security devices installed at a premises for communicating with a central monitoring center located remote from the premises, the control panel comprising:
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a control module configured to detect alarm event data associated with a security device; a communicator module configured to utilize first and second communications formats to enable communications, the communicator module comprising a system identifier (ID) identifying the control panel; and a transceiver configured to; transmit the alarm event data utilizing the first communication format and at least voice utilizing the second communication format different from the first communication format; and transmit an alarm event code to the central monitoring center utilizing the first communication format, the control panel entering a call-back mode after the event code is transmitted to enable a two-way voice communication session with an operator at the central monitoring center utilizing the second communication format. - View Dependent Claims (13, 14, 15)
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16. A method of processing an alarm at a premises, the method comprising:
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sensing the alarm at the premises; signaling the alarm from the premises to a monitoring center using a first network interface under control of a processor; entering a call-back mode at the premises to enable receipt of in-bound calls after the signaling; and initiating, from the monitoring center and in response to the signaling, a two-way cellular network call to a cellular network address identifying an audio station to network interface at the premises, the audio station to network interface including; a second network interface; a radio; and control logic which operates independently of the processor; using the control logic and the radio to establish a radio channel from the audio station to network interface to a selected one of a plurality of audio stations at the premises, the selected one of the plurality of audio stations including at least one of a speaker and a microphone, and a radio interface; and using the control logic to bridge the radio channel to the cellular network call to establish a two-way audio channel from the selected one of the plurality of audio stations to the monitoring center.
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Specification