Emergency call notification for network services
First Claim
Patent Images
1. A method, comprising:
- receiving, from an application executed on a mobile communication device, information relating to an emergency call to a public safety answering point;
determining, by a system, based on a query of a database, whether a call-blocking service is activated in association with the mobile communication device;
generating a request for overriding the call-blocking service for a pre-determined time period responsive to the determining that the call-blocking service is activated in association with the mobile communication device; and
initiating transmission of the request for overriding the call-blocking service to allow connection of an emergency callback between the public safety answering point and the mobile communication device during the pre-determined time period,wherein the pre-determined time period is based upon an average time for wireless emergency calls calculated by the system.
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Accused Products
Abstract
Enhanced services, such as call restriction, call forwarding, anonymous call rejection, and proprietary services, may interfere with an emergency callback potentially preventing the callback from reaching the intended destination. Systems and methods for processing emergency calls to eliminate emergency callback failure in response to an emergency call being disconnected are provided herein.
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Citations
20 Claims
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1. A method, comprising:
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receiving, from an application executed on a mobile communication device, information relating to an emergency call to a public safety answering point; determining, by a system, based on a query of a database, whether a call-blocking service is activated in association with the mobile communication device; generating a request for overriding the call-blocking service for a pre-determined time period responsive to the determining that the call-blocking service is activated in association with the mobile communication device; and initiating transmission of the request for overriding the call-blocking service to allow connection of an emergency callback between the public safety answering point and the mobile communication device during the pre-determined time period, wherein the pre-determined time period is based upon an average time for wireless emergency calls calculated by the system. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A system, comprising:
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a processor; and a memory having stored thereon instructions that, when executed by the processor, cause the system to; receive, from an application executed on a mobile communication device, information relating to an emergency call to a public safety answering point; determine, based on a query of a database, whether a call-blocking service is activated in association with the mobile communication device; generate a request for overriding the call-blocking service for a pre-determined time period responsive to determining that the call-blocking service is activated in association with the mobile communication device; and initiate transmission of the request for overriding the call-blocking service to allow connection of an emergency callback between the public safety answering point and the mobile communication device during the pre-determined time period, wherein the pre-determined time period is based upon an average time for wireless emergency calls calculated by the processor. - View Dependent Claims (8, 9, 10, 11, 12, 13, 14)
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15. A computer-readable storage device comprising non-transitory computer-readable instructions that, when executed by a processor, cause the processor to:
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receive, from an application executed on a mobile communication device, information relating to an emergency call to a public safety answering point; determine, based on a query of a database, whether a call-blocking service is activated in association with the mobile communication device; generate, responsive to determining that the call-blocking service is activated in association with the mobile communication device, a request for overriding the call-blocking service for a pre-determined time period; and initiate transmission of the request for overriding the call-blocking service to allow connection of an emergency callback between the public safety answering point and the mobile communication device during the pre-determined time period, wherein the pre-determined time period is based upon an average time for wireless emergency calls calculated by the processor. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification