Dynamically troubleshooting voice quality
First Claim
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1. A computer implemented method for dynamically troubleshooting voice quality, the method, comprising:
- acquiring encrypted call setup information via a first stream;
requesting a predetermined data stream on a network to analyze, wherein the requesting comprises searching for a Real-Time Transport Protocol port and an Internet Protocol address of the data stream at a voice gateway;
determining an intercept access point the predetermined data stream passes through based on the call setup information;
acquiring an encrypted replicated copy of the predetermined data stream, via a second stream, responsive to the request by intercepting the predetermined data stream at the intercept access point; and
obtaining an audio representation of the encrypted replicated copy of the predetermined data stream thereby enabling an administrator to subjectively determine a quality of the predetermined data stream.
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Abstract
In an example embodiment, a method for dynamically troubleshooting voice quality. The method comprises generating a request to intercept a predetermined data stream on a network, acquiring a replicated copy of the intercepted data stream responsive to the request and analyzing the replicated copy of the intercepted data stream.
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Citations
20 Claims
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1. A computer implemented method for dynamically troubleshooting voice quality, the method, comprising:
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acquiring encrypted call setup information via a first stream; requesting a predetermined data stream on a network to analyze, wherein the requesting comprises searching for a Real-Time Transport Protocol port and an Internet Protocol address of the data stream at a voice gateway; determining an intercept access point the predetermined data stream passes through based on the call setup information; acquiring an encrypted replicated copy of the predetermined data stream, via a second stream, responsive to the request by intercepting the predetermined data stream at the intercept access point; and obtaining an audio representation of the encrypted replicated copy of the predetermined data stream thereby enabling an administrator to subjectively determine a quality of the predetermined data stream. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 10)
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9. An apparatus, comprising:
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means for acquiring encrypted call setup information via a first stream; means for generating a request to intercept a predetermined data stream on a network, the means for generating the request comprising means for searching for a Real-Time Transport Protocol port and an Internet Protocol address of the predetermined data stream at a voice gateway; means for determining an intercept access point the predetermined data stream passes through based on the call setup information; means for acquiring an encrypted replicated copy of the predetermined data stream, via a second stream, responsive to the request by intercepting the predetermined data stream at the intercept access point; and means for obtaining an audio representation of the encrypted replicated copy of the predetermined data stream for use by an associated administrator to subjectively determine a quality of the predetermined data stream. - View Dependent Claims (11, 12)
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13. A computer implemented method for dynamically troubleshooting voice quality, the method, comprising:
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acquiring encrypted call setup information via a first stream; acquiring a Real-Time Transport Protocol port and an Internet Protocol address of a predetermined data stream; requesting the predetermined data stream on a network using the acquired Real-Time Transport Protocol port and Internet Protocol address of the predetermined data stream at at least one of a voice gateway or a video gateway; determining an intercept access point the predetermined data stream passes through based on the call setup information; acquiring an encrypted replicated copy of the predetermined data stream, via a second stream, responsive to the request by intercepting the predetermined data stream at the intercept access point; and obtaining an audio representation of the encrypted replicated copy of the predetermined data stream thereby enabling an administrator to subjectively determine a quality of the predetermined data stream. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20)
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Specification