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Dynamically troubleshooting voice quality

  • US 8,982,719 B2
  • Filed: 06/09/2011
  • Issued: 03/17/2015
  • Est. Priority Date: 05/14/2007
  • Status: Active Grant
First Claim
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1. A computer implemented method for dynamically troubleshooting voice quality, the method, comprising:

  • acquiring encrypted call setup information via a first stream;

    requesting a predetermined data stream on a network to analyze, wherein the requesting comprises searching for a Real-Time Transport Protocol port and an Internet Protocol address of the data stream at a voice gateway;

    determining an intercept access point the predetermined data stream passes through based on the call setup information;

    acquiring an encrypted replicated copy of the predetermined data stream, via a second stream, responsive to the request by intercepting the predetermined data stream at the intercept access point; and

    obtaining an audio representation of the encrypted replicated copy of the predetermined data stream thereby enabling an administrator to subjectively determine a quality of the predetermined data stream.

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