Method for enhancing the playback of information in interactive voice response systems
First Claim
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1. A network communication node, comprising:
- a memory that stores instructions; and
a processor that executes the instructions,wherein, when executed, the instructions cause the processor to generate an audible representation of data to be provided to a requester, determine a categorization of the data to be provided to the requester, and, based on the instructions, automatically vary a pause between segments of the audible representation of the data in accordance with the categorization of the data to be provided to the requester and after the audible representation of the data is generated.
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Abstract
A network communication node includes an audio outputter that outputs an audible representation of data to be provided to a requester. The network communication node also includes a processor that determines a categorization of the data to be provided to the requester and that varies a pause between segments of the audible representation of the data in accordance with the categorization of the data to be provided to the requester.
49 Citations
22 Claims
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1. A network communication node, comprising:
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a memory that stores instructions; and a processor that executes the instructions, wherein, when executed, the instructions cause the processor to generate an audible representation of data to be provided to a requester, determine a categorization of the data to be provided to the requester, and, based on the instructions, automatically vary a pause between segments of the audible representation of the data in accordance with the categorization of the data to be provided to the requester and after the audible representation of the data is generated. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A method for modifying an audible representation of data, comprising:
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generating the audible representation of data to be provided to a requester; determining, by a processor of a network communication node, a categorization of the data to be provided to the requester; and based on prerecorded instructions, automatically varying a pause between segments of the audible representation of the data in accordance with the categorization of the data to be provided to the requester and after the audible representation of the data is generated. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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17. A non-transitory computer readable tangible medium for storing a computer program that modifies an audible representation of data, the computer program, when executed by a processor of a network communication node, causing a the network communication node to:
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generate the audible representation of data to be provided to a requester; and based on instructions in the computer program, automatically determine a categorization of the data to be provided to the requester and vary a pause between segments of the audible representation of the data in accordance with the categorization of the data to be provided to the requester and after the audible representation of the data is generated. - View Dependent Claims (18, 19, 20, 21, 22)
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Specification