System and method for digital assistance agents in product lifecycle management

• US 8,984,001 B2
• Filed: 03/11/2011
• Issued: 03/17/2015
• Est. Priority Date: 03/11/2010
• Status: Active Grant

• Current Assignee: Siemens Industry Software Inc. (Siemens AG)
• Original Assignee: Siemens Product Lifecycle Management Software Incorporated (Siemens AG)
• Inventors: Rezayat, Mohsen
• Primary Examiner(s): Vital, Pierre
• Assistant Examiner(s): ASPINWALL, EVAN S
• Application Number:
  US13/046,153
• Publication Number:
  US 20110225183A1
• Time in Patent Office: 1,467 Days
• Field of Search: 707/769
• US Class Current: 707/769
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

A method, data processing system, and machine-readable storage medium are provided for digital assistance agents in product lifecycle management. The method includes obtaining context information relating to a first user of a product lifecycle management (PLM) system from an interaction between the first user and a second user of the PLM system. The method also includes receiving input information from the first user and one or more other users of the PLM system. The method further includes receiving action information from or sending action information to the PLM system, where the action information is related to the input information and the context information. The method also includes sending output information to at least some of the first user and the one or more other users of the PLM system, where the output information relating to a result of receiving action information from or sending action information to the PLM system.

Claims

1. A method for use in a data processing system, the method comprising:

obtaining in the data processing system context information relating to a first user of a product lifecycle management (PLM) system from an interaction between the first user and a second user of the PLM system;

receiving in the data processing system input information from the first user and one or more other users of the PLM system;

determining, by a processor of the data processing system, a context in which the data processing system is operating based on the context information;

determining, by the processor, one or more patterns in user behavior and context to determine relevant information to be applied to future events;

performing one of;

receiving action information from and sending action information to the PLM system, the action information related to the input information and the context information, and

sending from the data processing system output information to at least some of the first user and the one or more other users of the PLM system, the output information relating to the determined relevant information and a result of the one of receiving action information from and sending action information to the PLM system, wherein the output information is sent to the at least some of the first user and the one or more other users based on whether the PLM system is in an active mode or is in a proactive mode;

recording in the data processing system a process performed by at least some of the first user and the one or more other users of the PLM system;

comparing in the data processing system the recorded process to a template stored in the data processing system, the template created from a previous process performed by one or more users of the PLM system, the template automatically chosen based at least in part on the determined context; and

presenting results of the comparison of the process to the template to at least some of the first user and the one or more other users.

2. The method of claim 1, further comprising launching an application in the PLM system, where the application is selected based upon the context information.

3. The method of claim 1, further comprising obtaining in the data processing system history information relating to the context information, wherein the action information is further related to the history information.

4. The method of claim 3, further comprising launching an application in the PLM system, where the application is selected based upon the history information.

5. The method of claim 1, wherein the recorded process has a type, the method further comprising selecting the stored information based on the type of the recorded process.

6. A data processing system comprising:

a processor; and

accessible memory,

wherein the data processing system is particularly configured to;

obtain context information relating to a first user of a product lifecycle management (PLM) system from an interaction between the first user and a second user of the PLM system;

receive input information from the first user and one or more other users of the PLM system;

determine one or more patterns in user behavior and context to determine relevant information to be applied to future events;

perform one of;

receive action information from and send action information to the PLM system, the action information related to the input information and the context information, and

send output information to at least some of the first user and the one or more other users of the PLM system, the output information relating to the determined relevant information and a result of the one of receiving action information from and sending action information to the PLM system, wherein the output information is sent to the at least some of the first user and the one or more other users based on whether the PLM system is in an active mode or is in a proactive mode;

record a process performed by at least some of the first user and the one or more other users of the PLM system;

compare the recorded process to a stored template, the template created from a previous process performed by one or more users of the PLM system, the template automatically chosen based at least in part on a determined context in which the data processing system is operating; and

present results of the comparison of the process to the template to at least some of the first user and the one or more other users of the PLM system.

7. The data processing system of claim 6, wherein the data processing system is further configured to launch an application in the PLM system, where the application is selected based upon the context information.

8. The data processing system of claim 6, wherein the data processing system is further configured to obtain history information relating to the context information, wherein the action information is further related to the history information.

9. The data processing system of claim 8, wherein the data processing system is further configured to launch an application in the PLM system, where the application is selected based upon the history information.

10. The data processing system of claim 6, wherein the recorded process has a type and the data processing system is further configured to select the stored information based on the type of the recorded process.

11. A non-transitory machine-readable storage medium encoded with computer-executable instructions that, when executed, cause a data processing system to perform the steps of:

obtaining context information relating to a first user of a product lifecycle management (PLM) system from an interaction between the first user and a second user of the PLM system;

receiving input information from the first user and one or more other users of the PLM system;

determining one or more patterns in user behavior and context to determine relevant information to be applied to future events;

performing one of;

receiving action information from and sending action information to the PLM system, the action information related to the input information and the context information, and

sending output information to at least some of the first user and the one or more other users of the PLM system, the output information relating to the determined relevant information and a result of the one of receiving action information from and sending action information to the PLM system, wherein the output information is sent to the at least some of the first user and the one or more other users based on whether the PLM system is in an active mode or is in a proactive mode;

recording a process performed by at least some of the first user and the one or more other users of the PLM system;

comparing the recorded process to a stored template, the template created from a previous process performed by one or more users of the PLM system, the template automatically chosen based at least in part on a determined context in which the data processing system is operating; and

presenting results of the comparison of the process to the template to at least some of the first user and the one or more other users of the PLM system.

12. The non-transitory machine-readable storage medium of claim 11, further encoded with computer-executable instructions that, when executed, cause a data processing system to perform the step of:

launching an application in the PLM system, where the application is selected based upon the context information.

13. The non-transitory machine-readable storage medium of claim 11, further encoded with computer-executable instructions that, when executed, cause a data processing system to perform the step of:

obtaining history information relating to the context information, wherein the action information is further related to the history information.

14. The non-transitory machine-readable storage medium of claim 13, further encoded with computer-executable instructions that, when executed, cause a data processing system to perform the step of:

launching an application in the PLM system, where the application is selected based upon the history information.

15. The non-transitory machine-readable storage medium of claim 11, wherein the recorded process has a type, the computer-readable storage medium further encoded with computer-executable instructions that, when executed, cause a data processing system to perform the step of:

selecting the stored information based on the type of the recorded process.