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System and method for digital assistance agents in product lifecycle management

  • US 8,984,001 B2
  • Filed: 03/11/2011
  • Issued: 03/17/2015
  • Est. Priority Date: 03/11/2010
  • Status: Active Grant
First Claim
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1. A method for use in a data processing system, the method comprising:

  • obtaining in the data processing system context information relating to a first user of a product lifecycle management (PLM) system from an interaction between the first user and a second user of the PLM system;

    receiving in the data processing system input information from the first user and one or more other users of the PLM system;

    determining, by a processor of the data processing system, a context in which the data processing system is operating based on the context information;

    determining, by the processor, one or more patterns in user behavior and context to determine relevant information to be applied to future events;

    performing one of;

    receiving action information from and sending action information to the PLM system, the action information related to the input information and the context information, andsending from the data processing system output information to at least some of the first user and the one or more other users of the PLM system, the output information relating to the determined relevant information and a result of the one of receiving action information from and sending action information to the PLM system, wherein the output information is sent to the at least some of the first user and the one or more other users based on whether the PLM system is in an active mode or is in a proactive mode;

    recording in the data processing system a process performed by at least some of the first user and the one or more other users of the PLM system;

    comparing in the data processing system the recorded process to a template stored in the data processing system, the template created from a previous process performed by one or more users of the PLM system, the template automatically chosen based at least in part on the determined context; and

    presenting results of the comparison of the process to the template to at least some of the first user and the one or more other users.

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