Emergency information services
First Claim
1. A method of having an emergency-service provider establish communication with a caller who is registered with an emergency information service that maintains information concerning an alternative mode of communicating with said caller, wherein said alternative mode is an alternative process of communication, said method comprising said emergency-service provider executing steps of:
- receiving a call from said caller, wherein said call is made by said caller using a first communication mode;
using a communication network, sending, to said emergency information service, a request for information associated with said caller;
receiving, from said emergency information service, via said communications network, information characterizing a second communication mode for communicating with said caller, wherein said information characterizing a second communication mode for communicating with said caller includes an identifier that identifies said second communication mode;
deciding to use said second communication mode to communicate with said caller;
deciding whether to maintain communication with said caller using said first communication mode; and
initiating communication with said caller via said second communication mode.
5 Assignments
0 Petitions
Accused Products
Abstract
A method of communicating with a user includes receiving a call from the user via a first mode of communicating; sending, to an emergency information service, via a communications network, a request for information associated with the user; receiving, from the emergency information service, via the communications network, information characterizing more than one mode of communicating with the user; and initiating communication with the user via a second mode of communicating, the second mode of communicating included in the more than one mode of communicating with the user.
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Citations
26 Claims
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1. A method of having an emergency-service provider establish communication with a caller who is registered with an emergency information service that maintains information concerning an alternative mode of communicating with said caller, wherein said alternative mode is an alternative process of communication, said method comprising said emergency-service provider executing steps of:
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receiving a call from said caller, wherein said call is made by said caller using a first communication mode; using a communication network, sending, to said emergency information service, a request for information associated with said caller; receiving, from said emergency information service, via said communications network, information characterizing a second communication mode for communicating with said caller, wherein said information characterizing a second communication mode for communicating with said caller includes an identifier that identifies said second communication mode; deciding to use said second communication mode to communicate with said caller; deciding whether to maintain communication with said caller using said first communication mode; and initiating communication with said caller via said second communication mode. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A method for having an emergency-information service offer, to an emergency-service provider, an option to use an alternate communication mode for communication with a registered user, wherein said alternate communication mode is an alternative process of communication, said method comprising having said emergency-information service execute steps of:
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accepting, from a registered user, via a communications network linked to an emergency information service, mode information, wherein said mode information characterizes modes of communicating with said registered user; maintaining, in a user-profile module, a user-profile database, wherein said user-profile database includes said mode information; while a communication session between said emergency-service provider and a caller is ongoing via said first communication mode, receiving, from said emergency-service provider, via said communications network, a request for information associated with said caller, who is a registered user, wherein said request for information includes an identifier of a first communication mode for communicating with said caller; retrieving, from a user-profile module associated with said caller, said mode information; and providing said mode information to said emergency-service provider, via said communications network to enable said emergency-service provider to determine whether to use said alternate mode of communication. - View Dependent Claims (15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26)
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Specification