System and method for monitoring health of deployment states for a contact center
First Claim
1. A method for monitoring deployment states of a contact center, the method comprising:
- migrating, by the processor, a state of the contact center from a first deployment state to a second deployment state;
recording, by the processor, steps in migrating from the first deployment state to the second deployment state;
storing, by the processor, the recorded steps in association with metadata describing the second deployment state;
monitoring, by the processor, health of the second state; and
taking an action by the processor for moving the state of the contact center to a healthy state in response to determining that the second deployment state is unhealthy.
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Accused Products
Abstract
A system and method for monitoring deployment states of a contact center. A processor migrates a state of the contact center from a first deployment state to a second deployment state. The processor records the steps in migrating from the first deployment state to the second deployment state, and stores the recorded steps in association with metadata describing the second deployment state. The processor monitors health of the second state, and takes an action for moving the state of the contact center to a healthy state in response to determining that the second deployment state is unhealthy. The migrating may be based on detecting a condition relating to operation of the contact center. The processor dynamically adjusts at least one hardware or software resource for the contact center based on the detected condition for migrating the state of the contact center from the first to the second deployment state.
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Citations
14 Claims
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1. A method for monitoring deployment states of a contact center, the method comprising:
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migrating, by the processor, a state of the contact center from a first deployment state to a second deployment state; recording, by the processor, steps in migrating from the first deployment state to the second deployment state; storing, by the processor, the recorded steps in association with metadata describing the second deployment state; monitoring, by the processor, health of the second state; and taking an action by the processor for moving the state of the contact center to a healthy state in response to determining that the second deployment state is unhealthy. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A system for monitoring deployment states of a contact center, the system comprising:
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a processor; and a memory storing program instructions thereon that, when executed by the processor cause the processor to; migrate a state of the contact center from a first deployment state to a second deployment state; record steps in migrating from the first deployment state to the second deployment state; store the recorded steps in association with metadata describing the second deployment state; monitor health of the second state; and take an action for moving the state of the contact center to a healthy state in response to determining that the second deployment state is unhealthy. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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Specification