Method and apparatus for voice recognition unit simulation

• US 8,990,063 B1
• Filed: 08/29/2011
• Issued: 03/24/2015
• Est. Priority Date: 06/07/2007
• Status: Active Grant

• Current Assignee: West Technology Group LLC (West Corporation)
• Original Assignee: West Corporation
• Inventors: Varman, Mahendra, Akhwand, Mahmood S.
• Primary Examiner(s): Silver, David
• Application Number:
  US13/220,271
• Time in Patent Office: 1,303 Days
• Field of Search: 703/24
• US Class Current: 703/24
• CPC Class Codes: G06F 11/3664 Environments for testing or debugging software
• CPC Class Codes: G06F 30/20 Design optimisation, verification or simulation optimisation, verification or simulation of circuit designs G06F30/30
• CPC Class Codes: G06F 9/455 Emulation; Interpretation; Software simulation, e.g. virtualisation or emulation of application or operating system execution engines
• CPC Class Codes: G10L 15/00 Speech recognition G10L17/00 takes precedence
• CPC Class Codes: G10L 15/01 Assessment or evaluation of speech recognition systems
• CPC Class Codes: H04L 41/145 involving simulating, designing, planning or modelling of a network
• CPC Class Codes: H04L 43/50 Testing arrangements
• CPC Class Codes: H04M 1/24 Arrangements for testing
• CPC Class Codes: H04M 3/2227 Quality of service monitoring
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/4936 Speech interaction details speech recognition per se G10L15/00

Abstract

A hammer system and method thereof for monitoring an organization platform to detect system level problems of one or more applications. The hammer system may include a hammer device, an enhanced trunk group poller, and a client-specific application hammer. The client-specific application hammer may be structured as a simulator that is operable to periodically place calls into the organization platform and emulate real call scenarios. The simulator may include D-channel polling logic.

Claims

1. A system, comprising:

a client-specific application embodied on a computing device, wherein

the client-specific application comprises a simulator configured to periodically place calls into an organization platform and emulate real call scenarios, and to make D-channel polling calls sequentially to all Voice Recognition Units (VRUs) in a trunk group of the organization platform.

2. The system according to claim 1, wherein the simulator is further configured to use a D-channel such that only one call of the calls is generated per a batch during D-channel polling.

3. The system according to claim 1, wherein the client-specific application further comprises a hunting sequence configured to monitor VRUs in multiple trunk groups of the organization platform.

4. The system according to claim 1, wherein a plurality of client-specific applications is combined to emulate different business logic within the one or more applications.

5. The system according to claim 1, wherein each call that is generated from the client-specific application has an associated Unique Test Set Identification (UTSID).

6. The system according to claim 1, wherein at least one of a device and a trunk group poller are configured to make physical phone calls into the organization platform.

7. A simulator embodied on a non-transitory medium, the simulator configured to cause at least one processor to:

periodically place calls into an organization platform and emulate real call scenarios, wherein the simulator is further configured to make D-channel polling calls sequentially to all Voice Recognition Units (VRUs) in a trunk group of the organization platform.

8. The simulator according to claim 7, wherein the simulator is further configured to cause the at least one processor to use a D-channel such that only one call of the calls is generated per a batch during D-channel polling.

9. The simulator according to claim 7, further comprising a hunting sequence configured to cause the at least one processor to monitor VRUs in multiple trunk groups of the organization platform.

10. The simulator according to claim 7, wherein the simulator is configured to cause the at least one processor to emulate different business logic within the at least one application.

11. The simulator according to claim 7, wherein calls generated by the simulator comprise an associated Unique Test Set Identification (UTSID).

12. The simulator according to claim 7, wherein the simulator is configured to cooperate with at least one of a device and a trunk group poller, and the device and the trunk group poller are configured to make physical phone calls into the organization platform.

13. A method, comprising:

periodically placing calls, by a computing system, into an organization platform and emulating real call scenarios; and

using, by the computing system, D-channel polling sequentially to make D-channel polling calls to all Voice Recognition Units (VRUs) in a trunk group of the organization platform and qualitatively measure the calls.

14. The method according to claim 13, wherein each call of the calls that is placed has an associated Unique Test Set Identification (UTSID).

15. The method according to claim 13, further comprising:

making, by the computing system, physical phone calls into the organization platform and monitoring the organization platform.