Determining relevant contacts based on expertise and availability

• US 8,990,189 B2
• Filed: 08/29/2012
• Issued: 03/24/2015
• Est. Priority Date: 08/29/2012
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Kennedy, John, Prendergast, Paula, Redican, Ronan, Zimmet, Carol S.
• Primary Examiner(s): Yen, Syling
• Application Number:
  US13/597,303
• Publication Number:
  US 20140067797A1
• Time in Patent Office: 937 Days
• Field of Search: 707/706, 707/722, 707/723, 707/736, 707/758, 707/781, 707/999.003, 707/999.006
• US Class Current: 707/722
• CPC Class Codes: G06Q 10/063112 Skill-based matching of a person or a group to a task
• CPC Class Codes: G06Q 10/1053 Employment or hiring
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]

Abstract

A method for identifying knowledgeable and available contacts in a given instant messaging system for possible communication purposes. The method includes a computer receiving a keyword and searching for the keyword in correspondence files of users of the instant messaging system. Based on the results of the search, the computer identifies users that have used the keyword in their correspondence. The computer determines the availability of each of the identified users and ranks the identified users based on predefined criteria, which includes at least the determined availability.

Claims

1. A computer method for determining knowledgeable and available contacts in an instant messaging system, the method comprising the actions of:

receiving a keyword related to an area of expertise;

searching for the keyword in correspondence of users of an instant messaging system, the correspondence including real-time and historical information associated with each user of the instant messaging system;

identifying, based on results of the searching, a plurality of users having used the keyword in the correspondence;

determining an availability of each of the identified plurality of users; and

ranking the identified plurality of users based on predefined criteria, the predefined criteria including at least one of the determined availability of each of the identified plurality of users, and an incidence of the keyword in correspondence of each of the identified plurality of users, the incidence including both a number and a location of the keyword in the correspondence, wherein the keyword located near a beginning of the correspondence indicates a greater expertise in the area of expertise than the keyword located near an end of the correspondence.

2. The method of claim 1, wherein the step of determining an availability further comprises determining an availability of each of the identified plurality of users based on information associated with one or more of each of the user'"'"'s electronic calendars, current and previous instant messaging status messages, and previous availability history.

3. The method of claim 1, wherein the step of ranking the identified plurality of users includes receiving a preference for at least one of the predefined criteria.

4. The method of claim 1, wherein the correspondence includes one or more of:

mail files, instant messaging system messages, online chat session exchanges, and discussion forum postings.

5. The method of claim 1, further comprising displaying the identified plurality of users according to the ranking.

6. A computer program product to determine knowledgeable and available contacts in an instant messaging system, the computer program product comprising:

one or more computer-readable storage devices and program instructions stored on at least one of the one or more tangible storage devices, the program instructions comprising;

program instructions to receive a keyword related to an area of expertise;

program instructions to search for the keyword in correspondence of users of an instant messaging system, the correspondence including real-time and historical information associated with each user of the instant messaging system;

program instructions to identify, based on results of the search, a plurality of users having used the keyword in the correspondence;

program instructions to determine an availability of each of the identified plurality of users; and

program instructions to rank the identified plurality of users based on predefined criteria, the predefined criteria including at least one of the determined availability of each of the identified plurality of users and an incidence of the keyword in correspondence of each of the identified plurality of users, the incidence including both a number and a location of the keyword in the correspondence, wherein the keyword located near a beginning of the correspondence indicates a greater expertise in the area of expertise than the keyword located near an end of the correspondence.

7. The computer program product of claim 6, wherein the program instructions to determine an availability further comprise program instructions to determine an availability of each of the identified plurality of users based on information associated with one or more of each of the user'"'"'s electronic calendars, current and previous instant messaging status messages, and previous availability history.

8. The computer program product of claim 6, wherein the program instructions to rank the identified plurality of users include program instructions to receive a preference for at least one of the predefined criteria.

9. The computer program product of claim 6, wherein the correspondence includes one or more of:

mail files, instant messaging system messages, online chat session exchanges, and discussion forum postings.

10. The computer program product of claim 6, further comprising program instructions to display the identified plurality of users according to the ranking.

11. A computer system to determine knowledgeable and available contacts in an instant messaging system, the computer system comprising:

one or more processors, one or more computer-readable memories, one or more computer-readable tangible storage devices, and program instructions stored on at least one of the one or more storage devices for execution by at least one of the one or more processors via at least one of the one or more memories, the program instructions comprising;

program instructions to receive a keyword related to an area of expertise;

program instructions to search for the keyword in correspondence of users of an instant messaging system, the correspondence including real-time and historical information associated with each user of the instant messaging system;

program instructions to identify, based on results of the search, a plurality of users having used the keyword in the correspondence;

program instructions to determine an availability of each of the identified plurality of users; and

program instructions to rank the identified plurality of users based on predefined criteria, the predefined criteria including at least one of the determined availability of each of the identified plurality of users and an incidence of the keyword in correspondence of each of the identified plurality of users, the incidence including both a number and a location of the keyword in the correspondence, wherein the keyword located near a beginning of the correspondence indicates a greater expertise in the area of expertise than the keyword located near an end of the correspondence.

12. The computer system of claim 11, wherein the program instructions to determine an availability further comprise program instructions to determine an availability of each of the identified plurality of users based on information associated with one or more of each of the user'"'"'s electronic calendars, current and previous instant messaging status messages, and previous availability history.

13. The computer system of claim 11, wherein the program instructions to rank the identified plurality of users include program instructions to receive a preference for at least one of the predefined criteria.

14. The computer system of claim 11, wherein the correspondence includes one or more of:

mail files, instant messaging system messages, online chat session exchanges, and discussion forum postings.

15. The computer system of claim 11, further comprising program instructions to display the identified plurality of users according to the ranking.