System and method for location monitoring based on organized geofeeds

• US 8,990,346 B2
• Filed: 02/14/2014
• Issued: 03/24/2015
• Est. Priority Date: 12/07/2012
• Status: Active Grant

• Current Assignee: Tai Technologies Inc. (Crisis24)
• Original Assignee: Geofeedia, Inc.
• Inventors: Harris, Philip B., Mitchell, Scott K., Mulroy, Michael J.
• Primary Examiner(s): BAYARD, DJENANE M
• Application Number:
  US14/180,473
• Publication Number:
  US 20140274148A1
• Time in Patent Office: 403 Days
• US Class Current: 709/217
• CPC Class Codes: G06F 16/24575 using context
• CPC Class Codes: G06F 16/285 Clustering or classification
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G06F 16/958 Organisation or management of web site content, e.g. publishing, maintaining pages or automatic linking
• CPC Class Codes: H04L 51/52 for supporting social networking services
• CPC Class Codes: H04L 67/01 Protocols
• CPC Class Codes: H04L 67/52 specially adapted for the location of the user terminal
• CPC Class Codes: H04L 67/63 Routing a service request depending on the request content or context
• CPC Class Codes: H04W 4/021 Services related to particular areas, e.g. point of interest [POI] services, venue services or geofences

Abstract

The disclosure relates to systems and methods for monitoring multiple locations based on hierarchical or arbitrary groupings of geofeeds. A geofeed may include content that is aggregated from a plurality of content providers using respective requests formatted specifically for individual ones of the plurality of content providers, where an individual set of a plurality of content is relevant to one or more geo-locations. The system facilitates robust organization, including hierarchical and arbitrary groupings, and analytics applied to the geofeeds. The groupings may be used in a wide range of applications such as location monitoring that allows organizations to manage multiple locations as individual geofeeds and group geofeeds for higher-level monitoring. The system facilitates security settings and rolled up reporting based on permission levels and/or groups of geofeeds, and provides tools to allow management of content that is made available by the system.

Claims

1. A system for monitoring social media content items associated with a group of locations, the system comprising:

one or more physical processors programmed with computer program instructions that, when executed by the one or more physical processors, program the one or more physical processors to;

receive, from a user, an indication to—

group a first location with a second location into a first group of locations;

aggregate a first set of social media content items relevant to the first location from a plurality of social media content providers based on respective requests formatted specifically for individual ones of the plurality of social media content providers;

aggregate a second set of social media content items relevant to the second location—

from the plurality of social media content providers based on the respective requests formatted specifically for the individual ones of the plurality of social media content providers;

obtain at least a portion of the first set of social media content items, at least a portion of the second set of social media content items, or at least a portion of both the first set of social media content items and the second set of social media content items;

receive a request to obtain social media content items that are relevant to at least some of the first group of locations; and

communicate the portion of the first set of social media content items, the portion of the second set of social media content items, or the portion of both the first set of social media content items and the second set of social media responsive to the request.

2. The system of claim 1, wherein the request comprises a pull request from the user or an automated request.

3. The system of claim 1, wherein the one or more physical processors are further programmed to:

receive, from the user, an indication to group the first group of locations with at least one other group, the at least one other group of locations comprising at least a third location;

aggregate a third set of social media content items relevant to the third location from the plurality of social media content providers based on the respective requests formatted specifically for individual ones of the plurality of social media content providers, wherein the third location is different from the first location and the second location.

4. The system of claim 3, wherein the one or more physical processors are further programmed to:

receive, from the user, an indication to hierarchically associate the first group of locations and the at least one other group under a second group of locations;

receive, from the user, a request for social media content items relevant to at least some of the second group of locations;

provide an indication, through a user interface, of the first group of locations and the at least one other group responsive to the request in order to provide a drill-down view from the the second group of locations to the first group of locations and the at least one other group.

5. The system of claim 3, wherein the one or more physical processors are further programmed to:

obtain one or more metrics associated with social media content items related to the first group of locations, the second group of locations, or both the first group of locations and the second group of locations; and

provide the obtained metrics.

6. The system of claim 1, wherein the one or more physical processors are further programmed to:

obtain one or more metrics associated with social media content items related to the first group of locations based on a roll-up of the first set of social media content items relevant to the first location and the second set of social media content items relevant to the second location.

7. The system of claim 1, wherein the one or more physical processors are further programmed to:

obtain one or more first metrics related to the first set of social media content items;

obtain one or more second metrics related to the second set of social media content items;

compare the one or more first metrics and the one or more second metrics; and

provide the compared one or more first metrics and one or more second metrics.

8. The system of claim 1, wherein the first set of social media content items is relevant to a single geographically definable location that includes the first set of social media content items and the second set of social media content items is relevant to at least two geographically definable locations.

9. The system of claim 1, wherein the one or more physical processors are further programmed to:

set one or more user roles comprising at least a user role that restricts access to one or more sets of social media content items.

10. The system of claim 1, wherein the one or more processors are further programmed to:

determine a trend associated with the first group of locations based on the first set of social media content items and/or the second set of social media content items; and

communicate the determined trend.

11. A method for monitoring social media content items posted from a group of locations, the method being implemented in a computer system that includes one or more physical processors programmed by computer program instructions, that, when executed by the one or more physical processors, cause the computer system to perform the method, the method comprising:

receiving, by the computer system from a user, an indication to group a first location with a second location into a first group of locations;

aggregating, by the computer system, a first set of social media content items relevant to the first location from a plurality of social media content providers based on respective requests formatted specifically for individual ones of the plurality of social media content providers,

aggregating, by the computer system, a second set of social media content items relevant to the second location from a plurality of social media content providers based on the respective requests formatted specifically for the individual ones of the plurality of social media content providers;

obtaining, by the computer system, at least a portion of the first set of social media content items, at least a portion of the second set of social media content items, or at least a portion of both the first set of social media content items and the second set of social media content items;

receiving, by the computer system, a request to obtain social media content items that are relevant to at least some of the first group of locations; and

communicating, by the computer system, the portion of the first set of social media content items, the portion of the second set of social media content items, or the portion of both the first set of social media content items and the second set of social media responsive to the request.

12. The method of claim 11, wherein the request comprises a pull request from the user or an automated request.

13. The method of claim 11, the method further comprising:

receiving, by the computer system, an indication to group the first group of locations with at least one other group of locations comprising at least a third location;

aggregating, by the computer system, a third set of social media content items relevant to the third location from the plurality of social media content providers based on the respective requests formatted specifically for the individual ones of the plurality of social media content providers, wherein the third location is different from the first location and the second location.

14. The method of claim 13, the method further comprising:

receiving, by the computer system from the user, an indication to hierarchically associate the first group of locations and the at least one other group under a second group of locations;

receiving, by the computer system from the user, a request for social media content items relevant to at least some of the second group of locations;

providing, by the computer system through a user interface, an indication of the first group of locations and the at least one other group responsive to the request in order to provide a drill-down view from the request for the second group of locations to the first group of locations and the at least one other group.

15. The method of claim 13, the method further comprising:

obtaining, by the computer system, one or more metrics associated with social media content items related to the first group of locations, the second group of locations, or both the first group of locations and the second group of locations; and

providing, by the computer system, the obtained metrics.

16. The method of claim 11, the method further comprising:

obtaining, by the computer system, one or more metrics associated with social media content items related to the first group of locations based on a roll-up of the first set of social media content items relevant to the first location—

and the second set of social media content items relevant to the second location.

17. The method of claim 11, the method further comprising:

obtaining, by the computer system, one or more first metrics related to the first set of social media content items;

obtaining, by the computer system, one or more first metrics related to the second set of social media content items;

comparing, by the computer system, the one or more first metrics and one or more second metrics; and

providing, by the computer system, the compared one or more first metrics and one or more second metrics.

18. The method of claim 11, wherein the first set of social media content items is relevant to a single geographically definable location that includes the first set of social media content items and the second set of social media content items is relevant to at least two geographically definable locations.

19. The method of claim 11, the method further comprising:

setting, by the computer system, one or more user roles comprising at least a user role that restricts access to one or more sets of social media content items.

20. The method of claim 11, the method further comprising:

determining, by the computer system, a trend associated with the first group of locations based on the first set of social media content items and/or the second set of social media content items; and

communicating, by the computer system, the determined trend.