System, method and computer program product for SNMP based mobile device management

• US 8,996,674 B2
• Filed: 08/22/2012
• Issued: 03/31/2015
• Est. Priority Date: 03/19/2012
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Ahmad, Mohammad
• Primary Examiner(s): Chan, Wing F
• Assistant Examiner(s): Thieu, Benjamin M
• Application Number:
  US13/592,245
• Publication Number:
  US 20130246594A1
• Time in Patent Office: 951 Days
• Field of Search: 709223-225, 709/204
• US Class Current: 709/223
• CPC Class Codes: H04L 41/0213 Standardised network management protocols, e.g. simple network management protocol [SNMP]
• CPC Class Codes: H04L 41/046 comprising network management agents or mobile agents therefor

Abstract

In accordance with embodiments, there are provided mechanisms and methods for SNMP based mobile device management. These mechanisms and methods for SNMP based mobile device management can enable embodiments to provide a unified and platform-independent MDM solution having the automated identification and handling of various network and/or mobile device conditions. The ability of embodiments to provide MDM in a platform-independent and automated manner can enable the delivery of reliable, error-free services to mobile device users.

Claims

1. A computer program product, comprising a non-transitory computer usable medium having a computer readable program code embodied therein, the computer readable program code adapted to be executed to implement a method, the method comprising:

receiving, by a server, from a first mobile device a first Simple Network Management Protocol (SNMP) notification of a status of an aspect of the first mobile device;

correlating the first SNMP notification with a second SNMP notification previously received by the server from a second mobile device, the second SNMP notification comprising a status of an aspect of the second mobile device, wherein the correlating is performed in response to;

determining that the first SNMP notification and the second SNMP notification relate to a same aspect, and

determining that the status of the aspect of the second mobile device is at least within a predetermined range of the status of the aspect of the first mobile device;

applying at least one rule to the correlated first and second SNMP notifications to identify a cause of the status of the aspect of the first and second mobile devices; and

automatically performing an action, based on a result of applying the at least one rule to the correlated first and second SNMP notifications for responding to the cause of the status of the aspect of the first and second mobile devices.

2. The computer program product of claim 1, wherein the first SNMP notification is received over a mobile network with which the first mobile device is connected.

3. The computer program product of claim 1, wherein the first SNMP notification is received from an SNMP agent installed on the first mobile device.

4. The computer program product of claim 1, wherein the first SNMP notification includes an identifier of the aspect of the first mobile device and a value indicating the status of the aspect of the first mobile device.

5. The computer program product of claim 1, wherein the first aspect of the first mobile device is one of a plurality of mobile device aspects listed in a library.

6. The computer program product of claim 1, wherein the first SNMP notification is received in response to a change in the status of the aspect of the first mobile device.

7. The computer program product of claim 1, wherein the aspect of each of the first and second mobile devices is hardware of the respective first and second mobile devices.

8. The computer program product of claim 7, wherein the status of the hardware of the first and second mobile devices is an operational status of the hardware of the respective first and second mobile devices.

9. The computer program product of claim 7, wherein the status of the hardware of the first and second mobile devices is settings for the hardware of the respective first and second mobile devices.

10. The computer program product of claim 1, wherein the aspect of the first and second mobile devices is software of the respective first and second mobile devices.

11. The computer program product of claim 10, wherein the status of the software of the first and second mobile devices is a functional status of the software of the respective first and second mobile devices.

12. The computer program product of claim 1, wherein the at least one rule is predefined for the aspect of the first and second mobile devices.

13. The computer program product of claim 1, wherein the at least one rule evaluates the status of the aspect of the first and second mobile devices with respect to predetermined criteria.

14. The computer program product of claim 1, wherein the automatic performance of the action is conditioned on a value of the result of applying the rule to the status of the aspect of the first and second mobile devices.

15. The computer program product of claim 1, wherein the action is predefined for the rule.

16. The computer program product of claim 1, wherein the action includes instructing the first and second mobile devices to perform an operation related to the aspect of the respective first and second mobile devices.

17. The computer program product of claim 1, wherein the correlating is performed in response to matching an attribute of the first mobile device and an attribute of the second mobile device.

18. A method, comprising:

receiving, by a server, from a first mobile device a first Simple Network Management Protocol (SNMP) notification of a status of an aspect of the first mobile device;

correlating the first SNMP notification with a second SNMP notification previously received by the server from a second mobile device, the second SNMP notification comprising a status of an aspect of the second mobile device, wherein the correlating is performed in response to;

determining that the first SNMP notification and the second SNMP notification relate to a same aspect, and

determining that the status of the aspect of the second mobile device is at least within a predetermined range of the status of the aspect of the first mobile device;

applying at least one rule to the correlated first and second SNMP notifications, utilizing a processor, to identify a cause of the status of the aspect of the first and second mobile devices; and

automatically performing an action, based on a result of applying the at least one rule to the correlated first and second SNMP notifications for responding to the cause of the status of the aspect of the first and second mobile devices.

19. An apparatus, comprising:

a processor for;

receiving, by a server, from a first mobile device a first Simple Network Management Protocol (SNMP) notification of a status of an aspect of the first mobile device;

correlating the first SNMP notification with a second SNMP notification previously received by the server from a second mobile device, the second SNMP notification comprising a status of an aspect of the second mobile device, wherein the correlating is performed in response to;

determining that the first SNMP notification and the second SNMP notification relate to a same aspect, and

determining that the status of the aspect of the second mobile device is at least within a predetermined range of the status of the aspect of the first mobile device;

applying at least one rule to the correlated first and second SNMP notifications to identify a cause of the status of the aspect of the first and second mobile devices; and

automatically performing an action, based on a result of applying the at least one rule to the correlated first and second SNMP notifications for responding to the cause of the status of the aspect of the first and second mobile devices.

20. A method for transmitting code, comprising:

transmitting code for receiving, by a server, from a first mobile device a first Simple Network Management Protocol (SNMP) notification of a status of an aspect of the first mobile device;

transmitting code for correlating the first SNMP notification with a second SNMP notification previously received by the server from a second mobile device, the second SNMP notification comprising a status of an aspect of the second mobile device, wherein the correlating is performed in response to;

determining that the first SNMP notification and the second SNMP notification relate to a same aspect, and

determining that the status of the aspect of the second mobile device is at least within a predetermined range of the status of the aspect of the first mobile device;

transmitting code for applying at least one rule to the correlated first and second SNMP notifications to identify a cause of the status of the aspect of the first and second mobile devices; and

transmitting code for automatically performing an action, based on a result of applying the at least one rule to the correlated first and second SNMP notifications for responding to the cause of the status of the aspect of the first and second mobile devices.