Systems and methods for visual presentation and selection of IVR menu
First Claim
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1. An enhanced telephone system, for interaction with interactive voice response system, comprising:
- means for accessing a database for comparing a dialed phone number to a plurality of phone numbers present in the database, and retrieving an interactive voice response menu associated with said phone number, wherein the database is not an IVR service provider database, the database containing information of multiple IVR service providers databases associated by their phone numbers;
means for reformatting said interactive voice response menu into a standard menu, and displaying said standard menu in a visual interactive voice response menu,wherein said interactive voice response menu corresponds to a specific service provider and said standard menu is different from said interactive voice response menu, andwherein said standard menu represents a group of menus corresponding to a plurality of IVR providers related to a single business class;
means for displaying said visual interactive voice response menu on a touch sensitive screen, wherein the visual interactive voice response menu comprising one or more interactive voice response menu options,wherein said visual interactive voice response menu is displayed before establishing a connection with a destination of the dialed phone number, andwherein the touch sensitive screen configured to provide activation of at least one of said interactive voice response menu options by touch, and wherein said touch represents a choice of a user; and
means for storing said choice made by said user corresponding to said interactive voice response menu options for assisting said user in future calls.
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Abstract
Embodiments of the invention provide an enhanced telephone system. The telephone system comprises means for comparing a dialed phone number to a database and displaying a menu comprising menu options based on the comparison. The telephone system also comprises a touch sensitive screen. The touch screen provides activation of the menu options by touch.
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Citations
20 Claims
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1. An enhanced telephone system, for interaction with interactive voice response system, comprising:
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means for accessing a database for comparing a dialed phone number to a plurality of phone numbers present in the database, and retrieving an interactive voice response menu associated with said phone number, wherein the database is not an IVR service provider database, the database containing information of multiple IVR service providers databases associated by their phone numbers; means for reformatting said interactive voice response menu into a standard menu, and displaying said standard menu in a visual interactive voice response menu, wherein said interactive voice response menu corresponds to a specific service provider and said standard menu is different from said interactive voice response menu, and wherein said standard menu represents a group of menus corresponding to a plurality of IVR providers related to a single business class; means for displaying said visual interactive voice response menu on a touch sensitive screen, wherein the visual interactive voice response menu comprising one or more interactive voice response menu options, wherein said visual interactive voice response menu is displayed before establishing a connection with a destination of the dialed phone number, and wherein the touch sensitive screen configured to provide activation of at least one of said interactive voice response menu options by touch, and wherein said touch represents a choice of a user; and means for storing said choice made by said user corresponding to said interactive voice response menu options for assisting said user in future calls. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A VOIP equipped computer system for interaction with interactive voice response system comprising:
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means for identifying generation of a VOIP call to a dialed phone number; means for accessing a database and comparing the dialed phone number to a plurality of phone numbers present in the database, wherein the database is not an IVR service provider database, the database containing information of multiple service providers databases associated by their phone numbers; means for displaying a visual interactive voice response menu, comprising one or more menu options, based on the comparison; wherein the visual interactive voice response menu is displayed before establishing a connection with a destination of the dialed phone number, and wherein the visual interactive voice response menu is selected from a set of different menus to represent the right menu based on the time of the day; means for enabling a user to select at least one of said one or more menu options; and means for storing said user'"'"'s selection for assisting said user in future VOIP calls. - View Dependent Claims (9, 10, 11, 12, 13)
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14. A communication system, for interaction with interactive voice response system, comprising:
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a telephone for generating a call to a dialed phone number; a computer having a computer screen, wherein a visual interactive voice response menu comprising one or more menu options is displayed on said computer screen based on said dialed phone number, wherein said telephone is not directly connected to said computer, and wherein the visual interactive voice response menu is displayed before establishing a connection with a destination of the dialed phone number; means for presenting the visual interactive voice response menu in a different language from the original interactive voice response system; means for enabling a user to select at least one menu option from said one or more menu options, wherein selection of said at least one menu option represents a user'"'"'s choice; and means for storing said user'"'"'s choice for assisting said user in future calls. - View Dependent Claims (15, 16, 17, 18, 19, 20)
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Specification