Method of and system for discovering and reporting trustworthiness and credibility of calling party number information

• US 9,001,985 B2
• Filed: 08/06/2012
• Issued: 04/07/2015
• Est. Priority Date: 05/19/2009
• Status: Active Grant

• Current Assignee: TrustID, Inc. (Neustar Incorporated)
• Original Assignee: Trustip Incorporated
• Inventors: Cox, Patrick M., Greene, Richard J., Bockelman, Joseph H., Saitawdekar, Shreyas
• Primary Examiner(s): TIEU, BINH KIEN
• Application Number:
  US13/567,592
• Publication Number:
  US 20120294435A1
• Time in Patent Office: 974 Days
• Field of Search: 379/114.14, 379/121.01, 379/143.01, 379/144.03, 379/127.01, 379/127.02, 705/7.28, 705/38, 705/64, 705/67, 705/74, 705/75
• US Class Current: 379/114.14
• CPC Class Codes: H04M 15/06 Recording class or number of calling , i.e. A-party or called party , i.e. B-party
• CPC Class Codes: H04M 15/47 Fraud detection or prevention means
• CPC Class Codes: H04M 15/83 Notification aspects
• CPC Class Codes: H04M 15/8351 before establishing a communication
• CPC Class Codes: H04M 17/02 Coin-freed or check-freed systems , e.g. mobile- or card-operated phones, public telephones or booths

Abstract

A method of and system for discovering and reporting the trustworthiness and credibility of calling party number information, such as Automatic Number Identification (ANI) or Calling Number Identification (Caller ID) information, or for inbound telephone calls. The disclosed method entails the use of real time telephone network status and signaling, network data, locally stored data, and predictive analytics. Practice of the disclosed method is neither detectable by nor intrusive to the calling party, and the method can be implemented into existing enterprise, telecommunications, and information service infrastructures.

Claims

1. A method of determining a source origin confidence metric of a calling party number or billing number associated with an incoming call to a called party telephonic device from a calling party telephonic device, comprising:

receiving by an electronic system associated with the called party telephonic device the calling party number or billing number, wherein the electronic system receives the calling party number or billing number from the called party telephonic device;

after receiving the calling party number or billing number and before the incoming call is answered, gathering by the electronic system associated with the called party telephonic device operational status information associated with the calling party number or billing number, and

determining by the electronic system associated with the called party telephonic device the source origin confidence metric for the calling party number or billing number.

2. The method of claim 1, further comprising receiving by the electronic system associated with the called party telephonic device characteristics of the incoming call.

3. The method of claim 2, wherein characteristics of the incoming call include one or more of time of day, trunk number, ANI II digits, dialed number information, an identifier of an originating switch, SIP Header information, SIP routing information, transaction number, call frequency indicator, SS7 data or a unique call identifier.

4. The method of claim 1, further comprising determining by the electronic system associated with the called party telephonic device whether the format of the calling party number or billing number is valid.

5. The method of claim 4, further comprising upon determining that the format of the calling party number or billing number is invalid, generating a message by the system associated with the called party telephonic device that indicates the calling party number or billing number is invalid.

6. The method of claim 1, further comprising obtaining a number of calls within a given timeframe that have been originated from the calling party number or billing number.

7. The method of claim 6, further comprising determining by the system associated with the called party telephonic device whether the number of calls within a given timeframe that have been originated from the calling party number or billing number exceeds a threshold.

8. The method of claim 1, further comprising:

adjusting by the system associated with the called party telephonic device the source origin confidence metric based on personal risk factors of an entity associated with the calling party number or billing number.

9. The method of claim 8, wherein the personal risk factors include one or more of fraud score, risk score, credit score, marketing score, affinity score, expansion score, or warning indicators for bankruptcy, or whether a person associated with the calling party number or billing number is deceased.

10. The method of claim 8, further comprising:

retrieving consortium information by the system associated with the called party telephonic device from an external database.

11. The method of claim 10, wherein the external database includes data for calling velocity to multiple locations within a specified time period for the calling party number or billing number, or known fraudulent calling party numbers or billing numbers.

12. The method of claim 1, wherein the operational status information associated with the calling party number or billing number includes telephone line status information associated with the calling party number or billing number.

13. A method for authenticating a calling party, comprising:

receiving an incoming call from a telephonic device at a call center telephonic device;

receiving a calling party number or billing number associated with the received incoming call by the call center telephonic device;

prior to answering the incoming call, requesting by the call center telephonic device a source origin confidence metric for the calling party number or billing number from an electronic system associated with the call center telephonic device, wherein the confidence metric is determined based on operational status information of the calling party number or billing number;

receiving by the call center telephonic device the confidence metric for the calling party number or billing number; and

answering the incoming call following receipt of the source origin confidence metric.

14. The method of claim 13, further comprising:

determining a script for the incoming call based on the received source origin confidence metric.

15. The method of claim 13, further comprising:

providing an additional call center metric to the electronic system associated with the call center telephonic device, wherein the additional call center metric is used to adjust the source origin confidence metric.

16. The method of claim 13, wherein the source origin confidence metric is a probability that the calling party number or the billing number is valid.

17. The method of claim 13, wherein the source origin confidence metric indicates either the calling party number or the billing number is valid or invalid.

18. The method of claim 13, wherein the source origin confidence metric indicates a calling party number or billing number validity indicator, wherein the validity indicators comprise a static set of predetermined indicators.

19. The method of claim 13, further comprising:

adjusting by the electronic system associated with the call center telephonic device the source origin confidence metric based on personal risk factors of an entity associated with the calling party number or billing number.

20. The method of claim 13, wherein the personal risk factors include one or more of fraud score, risk score, credit score, marketing score, affinity score, expansion score, or warning indicators for bankruptcy, or whether a person associated with the calling party number or billing number is deceased.

21. The method of claim 13, wherein the operational status information of the calling party number or billing number is based on call progress information gathered by placing an outgoing call to the calling party number or billing number and receiving call progress messages associated with the outgoing call.

22. The method of claim 13, wherein the operational status information associated with the calling party number or billing number includes telephone line status information associated with the calling party number or billing number.