Voice-interactive marketplace providing promotion and promotion tracking, loyalty reward and redemption, and other features
First Claim
1. A method, comprising:
- receiving, via a communication network, an audio signal from a user, wherein the audio signal includes a command;
recognizing the command;
retrieving merchant information from a database based on the recognized command, wherein the merchant information comprises merchant identity information and at least one good or service associated with the merchant;
generating an audio representation of the merchant information; and
sending the audio representation of the merchant information to the user via the communication network.
3 Assignments
0 Petitions
Accused Products
Abstract
The invention provides a system, method, and business model for an information system and service having business self-promotion, promotion and promotion tracking, loyalty or frequent participant rewards and redemption, audio coupon, ratings, and other features. A business or organization in which consumers call into a service using ordinary telephone, PC, PDA, or other information appliance, and make requests in plain speech for information on goods and/or services, and the service provides responses to the request in plain speech in real-time. Provides operating model for a telephone-based audio-interfaced goods and services information and referral service having merchant self-promotion features, including database provider storing merchant information; an interface for inputting merchant information into the database and for retrieving and editing the information; and an interface for inputting voice commands and data and for receiving merchant information and processed information from the database in response to the input voice commands and data.
71 Citations
19 Claims
-
1. A method, comprising:
-
receiving, via a communication network, an audio signal from a user, wherein the audio signal includes a command; recognizing the command; retrieving merchant information from a database based on the recognized command, wherein the merchant information comprises merchant identity information and at least one good or service associated with the merchant; generating an audio representation of the merchant information; and sending the audio representation of the merchant information to the user via the communication network. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
-
-
11. A system, comprising:
-
a network interface coupled to a communication network; and a controller coupled to the network interface configured to; receive, via the communication network, an audio signal from a user, wherein the audio signal includes a command; recognize the command; retrieve merchant information from a database based on the recognized command, wherein the merchant information comprises merchant identity information and at least one good or service associated with the merchant; generate an audio representation of the merchant information; and send the audio representation of the merchant information to the user via the communication network. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19)
-
Specification