Optimizing electronic communication channels

• US 9,003,047 B2
• Filed: 07/16/2012
• Issued: 04/07/2015
• Est. Priority Date: 01/23/2012
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Lyle, Ruthie D., O'Sullivan, Patrick Joseph, Raguillat, Fred, Zimmet, Carol Sue
• Primary Examiner(s): Swearingen, Jeffrey R
• Application Number:
  US13/549,625
• Publication Number:
  US 20130191311A1
• Time in Patent Office: 995 Days
• Field of Search: None
• US Class Current: 709/228
• CPC Class Codes: H04L 61/4523 using lightweight directory access protocol [LDAP]
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/4038 with floor control
• CPC Class Codes: H04M 3/367 Traffic or load control

Abstract

A method, computer program product, and system for electronic communication is described. A first unified telephony session is selected. A first arbitrator associated with the first session is selected. A first set of participants associated with the first session is selected. The first arbitrator is directed to act as a proxy connection for a first channel associated with the first set of participants.

Claims

1. A method comprising:

selecting, using one or more computing devices, a first unified telephony session;

selecting, using one or more computing devices, a first arbitrator associated with the first unified telephony session;

selecting, using one or more computing devices, a first set of participants for the first unified telephony session;

directing the first arbitrator to act as a proxy connection for a first channel associated with the first set of participants, wherein the first arbitrator is at least one participant of the first set of participants; and

wherein selecting at least one of the first arbitrator, the first set of participants and the first channel is based upon, at least in part, a self-learning algorithm related to the first unified telephony session.

2. The method of claim 1 further comprising:

selecting the first unified telephony session based upon, at least in part, a session importance.

3. The method of claim 1 further comprising:

selecting the first arbitrator based upon, at least in part, at least one of;

Lightweight Directory Access Protocol information, state table information, network proximity information, intelligent mining patterns, an input from an administrator, an order of connection related to the first unified telephony session, an unavailability of a second arbitrator, a connection strength or a quality of service, and an overloading of a second channel.

4. The method of claim 1 further comprising:

selecting at least one of the first set of participants and the first channel based upon, at least in part, at least one of;

Lightweight Directory Access Protocol information, state table information, network proximity information, intelligent mining patterns, an input from an administrator, an order of connection related to the first unified telephony session, an unavailability of a second arbitrator, a connection strength or a quality of service, and an overloading of a second channel.

5. The method of claim 1 wherein acting as a proxy connection includes negotiating information relating to the first unified telephony session directly with a member of the first set of participants.

6. The method of claim 1 further comprising:

determining a success metric associated with a first strategy, wherein the first strategy is associated with at least one of selecting the first unified telephony session, selecting the first arbitrator, selecting the first set of participants, and directing the first arbitrator to act as a proxy connection;

determining a second strategy based upon, at least in part, the success metric;

selecting a second unified telephony session associated with a second unified telephony server;

selecting a second arbitrator associated with the second unified telephony session;

selecting a second set of participants associated with the second unified telephony session; and

directing the second arbitrator to act as a proxy connection for a second channel associated with the second set of participants;

wherein at least one of selecting the second unified telephony session, selecting the second arbitrator, selecting the second set of participants, and directing the second arbitrator to act as a proxy connection is based upon, at least in part, the second strategy.

7. The method of claim 1 wherein selecting at least one of the first arbitrator and the first set of participants occurs prior to the start of the first unified telephony session.

8. The method of claim 1 wherein selecting at least one of the first arbitrator and the first set of participants occurs during the first unified telephony session in near real-time.

9. The method of claim 1 wherein the self-learning algorithm is implemented based upon, at least in part, detection of a system configuration.

10. The method of claim 1 wherein the self-learning algorithm is implemented based upon, at least in part, detection of a system configuration.