System, method and apparatus for managing made-to-order food tickets for a restaurant service
First Claim
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1. A customer service system for managing made-to-order food tickets for a restaurant service comprising:
- i) a restaurant service server including a software application and operatively coupled to a database;
ii) the software application retrieves a ticket from the database, the ticket generated and stored into the database by a restaurant service server application, the ticket generated in response to;
(1) a failure to transmit an order to a restaurant by the restaurant service server or confirm the order by the restaurant;
(2) a late order message sent to the restaurant service server over a wide area network from a delivery driver mobile device;
or(3) a restaurant cancellation message sent to the restaurant service server over the wide area network from an on-site service appliance;
iii) the software application determines a type of the ticket;
iv) the software application retrieves a diner credit policy for the type from the database;
v) the software application sets a diner credit amount in compliance with the diner credit policy for the ticket; and
vi) the software application stores the diner credit amount for the ticket into the database.
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Abstract
A customer service system operated by a restaurant service provides a restaurant service server. From a database, the restaurant service server retrieves a ticket that is generated by a restaurant service server application. The restaurant service server applies a diner credit policy to the ticket, and issues a diner credit for the diner associated with the ticket.
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Citations
14 Claims
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1. A customer service system for managing made-to-order food tickets for a restaurant service comprising:
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i) a restaurant service server including a software application and operatively coupled to a database; ii) the software application retrieves a ticket from the database, the ticket generated and stored into the database by a restaurant service server application, the ticket generated in response to; (1) a failure to transmit an order to a restaurant by the restaurant service server or confirm the order by the restaurant; (2) a late order message sent to the restaurant service server over a wide area network from a delivery driver mobile device;
or(3) a restaurant cancellation message sent to the restaurant service server over the wide area network from an on-site service appliance; iii) the software application determines a type of the ticket; iv) the software application retrieves a diner credit policy for the type from the database; v) the software application sets a diner credit amount in compliance with the diner credit policy for the ticket; and vi) the software application stores the diner credit amount for the ticket into the database. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method for managing made-to-order food tickets for a restaurant service, the method operating within a restaurant service server comprising:
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i) retrieving a ticket from a database, the ticket generated by a restaurant service server application running on the restaurant service server, the ticket generated in response to; (1) a failure to transmit an order to a restaurant by the restaurant service server or confirm the order by the restaurant; (2) a late order message sent to the restaurant service server over a wide area network from a delivery driver mobile device;
or(3) a restaurant cancellation message sent to the restaurant service server over the wide area network from an on-site service appliance; ii) determining a type of the ticket; iii) retrieving a diner credit policy for the type from the database; iv) setting a diner credit amount in compliance with the diner credit policy for the ticket; and v) storing the diner credit amount for the ticket into the database. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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Specification