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System, method and apparatus for managing made-to-order food tickets for a restaurant service

  • US 9,009,067 B1
  • Filed: 01/16/2013
  • Issued: 04/14/2015
  • Est. Priority Date: 04/30/2012
  • Status: Active Grant
First Claim
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1. A customer service system for managing made-to-order food tickets for a restaurant service comprising:

  • i) a restaurant service server including a software application and operatively coupled to a database;

    ii) the software application retrieves a ticket from the database, the ticket generated and stored into the database by a restaurant service server application, the ticket generated in response to;

    (1) a failure to transmit an order to a restaurant by the restaurant service server or confirm the order by the restaurant;

    (2) a late order message sent to the restaurant service server over a wide area network from a delivery driver mobile device;

    or(3) a restaurant cancellation message sent to the restaurant service server over the wide area network from an on-site service appliance;

    iii) the software application determines a type of the ticket;

    iv) the software application retrieves a diner credit policy for the type from the database;

    v) the software application sets a diner credit amount in compliance with the diner credit policy for the ticket; and

    vi) the software application stores the diner credit amount for the ticket into the database.

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