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Integrated automatic user support and assistance

  • US 9,009,085 B2
  • Filed: 08/21/2013
  • Issued: 04/14/2015
  • Est. Priority Date: 01/28/2010
  • Status: Expired due to Fees
First Claim
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1. A method of integrated automatic support and assistance, comprising:

  • identifying a user, wherein identifying the user includes retrieving models representing a device, apparatus, service, or system operated by the user;

    receiving a query or statement from the user, the query or statement being related to a question about or a problem with at least one component on the system;

    determining a set of response time expectations based upon the received query or statement;

    relaying the set of response time expectations to the user;

    receiving feedback from the user based on the relaying;

    determining a user satisfaction value from the feedback; and

    storing the user satisfaction value in a user profile for subsequent queries.

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