Automatic client device location detection within hospitality establishment

• US 9,009,259 B2
• Filed: 05/02/2012
• Issued: 04/14/2015
• Est. Priority Date: 05/02/2012
• Status: Active Grant

• Current Assignee: Guest-tek Interactive Entertainment Ltd.
• Original Assignee: Guest-tek Interactive Entertainment Ltd.
• Inventors: Iwaniszyn, Adam
• Primary Examiner(s): DONAGHUE, LARRY D
• Application Number:
  US13/462,662
• Publication Number:
  US 20130297723A1
• Time in Patent Office: 1,077 Days
• Field of Search: 725/74, 725/78, 725/84, 709/217, 709/249
• US Class Current: 709/217
• CPC Class Codes: G06Q 30/04 Billing or invoicing
• CPC Class Codes: G06Q 50/12 Hotels or restaurants
• CPC Class Codes: H04L 43/065 related to network devices
• CPC Class Codes: H04L 65/00 Network arrangements, protocols or services for supporting real-time applications in data packet communication real-time or near real-time messaging, e.g. instant messaging [IM] H04L51/04; selective video distribution H04N21/00
• CPC Class Codes: H04L 67/52 specially adapted for the location of the user terminal
• CPC Class Codes: H04N 21/2143 located in a single building, e.g. hotel, hospital or museum arrangements specially adapted for plural spots in a confined site in broadcast systems H04H20/63; adaptations for transmission by electric cable for domestic distribution in television systems H04N7/106
• CPC Class Codes: H04N 21/25841 involving the geographical location of the client retrieval from the Internet by querying based on geographical locations G06F16/9537; arrangements for identifying locations of receiving stations in broadcast systems H04H60/51; location of the user terminal in data switching networks H04L67/52; services making use of the location of users or terminals in wireless networks H04W4/02; locating users or terminals in wireless networks H04W64/00

Abstract

An apparatus for automatic client device location detection includes a controller module configured to receive first network traffic transmitted on a computer network of a hospitality establishment from a known location within the hospitality establishment. The controller module is further configured to query one or more network components of the computer network to determine a source access-node from which the first network traffic originated, and store a mapping of the source access-node to the known location in the storage device. The controller module is further configured to receive second network traffic transmitted on the computer network by a client device at the hospitality establishment, query the one or more network components of the computer network to determine that the second network traffic originated from the source access-node, and automatically determine the client device to be at the known location according to the mapping in the storage device.

Claims

1. A method comprising:

receiving, by a computer server, first network traffic transmitted on a computer network of a hospitality establishment, wherein the first network traffic is transmitted by a first client device being a portable electronic device brought to the hospitality establishment by a first guest of the hospitality establishment;

querying one or more network components of the computer network in order to follow an address of the first client device included in the first network traffic and find a source access-node on the computer network from which the first network traffic originated;

directing the first client device to a login portal and requiring the first guest as part of a login process to enter both personal information and a location identifier representing a known location within the hospitality establishment from which the first network traffic was transmitted;

authenticating the personal information received from the first client device during the login process to ensure that it matches an authorized user of the known location represented by the location identifier utilizing a property management system (PMS) of the hospitality establishment;

storing a mapping of the source access-node to the known location in a storage device after ensuring that the personal information received from the first client device matches the authorized user of the known location;

receiving, by the computer server, second network traffic transmitted on the computer network, wherein the second network traffic is transmitted by a second client device being a portable electronic device brought to the hospitality establishment by a second guest of the hospitality establishment after the mapping has been stored in the storage device;

querying the one or more network components of the computer network in order to follow an address of the second client device included in the second network traffic and find that the second network traffic also originated from the source access-node;

looking up the known location that is mapped to the source access-node in the storage device in response to finding that the second network traffic originated from the source access-node; and

automatically determining the second client device to be at the known location according to the mapping in the storage device without the computer server receiving from the second client device the location identifier of the known location;

whereby the second guest is not required to enter the location identifier of the known location at the login portal.

2. The method of claim 1, wherein the one or more network components are switches of the computer network at the hospitality establishment and the source access-node is a specific port of a specific switch.

3. The method of claim 2, wherein querying the one or more network components of the computer network in order to follow the address of the first client device and find the source access-node from which the first network traffic originated comprises the following steps:

(a) querying a first switch via the computer network to find a port of the first switch that has received network traffic from the address of the first client device;

(b) repeating step (a) when the port of the first switch found at step (a) is connected to a subsequent switch, wherein upon repeating step (a) the first switch is redefined to be the subsequent switch; and

(c) determining the source access-node from which the first network traffic originated to be the port of the first switch found at step (a) when the port of the first switch found at step (a) is not connected to a subsequent switch.

4. The method of claim 3, further comprising:

querying a core switch via the computer network to determine which ports of the core switch are connected to other switches;

recursively querying each of the other switches via the computer network to determine which ports of the other switches are connected to further switches;

storing a corresponding switch-mapping in the storage device, the switch-mapping indicating how the ports of the switches are interconnected; and

utilizing the switch-mapping to determine whether the port of the switch found at step (a) is connected to a subsequent switch.

5. The method of claim 1, further comprising querying a user of the first client device via the computer network for the location identifier of the known location from which the first network traffic was transmitted in response to receiving the first network traffic.

6. The method of claim 1, further comprising:

requesting confirmation from the first client device via the computer network to overwrite in the storage device an existing mapping of the source access-node to a location different than the known location; and

overwriting the existing mapping when storing the mapping of the source access-node to the known location in the storage device in response to receiving confirmation from the first client device.

7. The method of claim 1, wherein the hospitality establishment is a lodging establishment and the known location is a specific guest room within the lodging establishment.

8. The method of claim 1, further comprising:

receiving the first network traffic during a network map learning phase; and

receiving the second network traffic during a client device location detection phase that occurs after the network map learning phase is completed.

9. The method of claim 1, further comprising:

providing, by the computer server, the login portal to which new client devices at the hospitality establishment are directed before being granted access to a network service; and

granting access to the network service for the second client device without requiring a user of the second client device to enter the location identifier of the known location at the login portal.

10. The method of claim 1, further comprising billing a folio associated with the known location to thereby charge for a network service provided to the second client device after automatically determining the second client device to be at the known location.

11. A tangible non-transitory computer-readable medium comprising computer executable instructions that when executed by a computer cause the computer to perform the method of claim 1.

12. An apparatus comprising:

a network interface coupled to a computer network of a hospitality establishment;

a storage device; and

one or more processors coupled to the network interface and the storage device;

wherein the one or more processors are configured to;

receive via the network interface first network traffic transmitted on the computer network, the first network traffic transmitted by a first client device being a portable electronic device brought to the hospitality establishment by a first guest of the hospitality establishment;

query via the network interface one or more network components of the computer network in order to follow an address of the first client device included in the first network traffic and find a source access-node on the computer network from which the first network traffic originated;

direct the first client device to a login portal and require the first guest as part of a login process to enter both personal information and a location identifier representing a known location within the hospitality establishment from which the first network traffic was transmitted;

authenticate the personal information received from the first client device during the login process to ensure that it matches an authorized user of the known location represented by the location identifier utilizing a property management system (PMS) of the hospitality establishment;

store a mapping of the source access-node to the known location in the storage device after ensuring that the personal information received from the first client device matches the authorized user of the known location;

receive via the network interface second network traffic transmitted on the computer network, the second network traffic transmitted by a second client device being a portable electronic device brought to the hospitality establishment by a second guest of the hospitality establishment after the mapping has been stored in the storage device;

query via the network interface the one or more network components of the computer network in order to follow an address of the second client device included in the second network traffic and find that the second network traffic also originated from the source access-node;

look up the known location that is mapped to the source access-node in the storage device in response to finding that the second network traffic originated from the source access-node; and

automatically determine the second client device to be at the known location according to the mapping in the storage device without receiving from the second client device the location identifier of the known location;

whereby the second guest is not required to enter the location identifier of the known location at the login portal.

13. The apparatus of claim 12, wherein the one or more network components are switches of the computer network at the hospitality establishment and the source access-node is a specific port of a specific switch.

14. The apparatus of claim 13, wherein the one or more processors are configured to query the one or more network components of the computer network in order to follow the address of the first client device and find the source access-node from which the first network traffic originated by performing the following steps:

(a) querying a first switch via the computer network to find a port of the first switch that has received network traffic from the address of the first client device;

(b) repeating step (a) when the port of the first switch found at step (a) is connected to a subsequent switch, wherein upon repeating step (a) the first switch is redefined to be the subsequent switch; and

(c) determining the source access-node from which the first network traffic originated to be the port of the first switch found at step (a) when the port of the first switch found at step (a) is not connected to a subsequent switch.

15. The apparatus of claim 12, wherein the hospitality establishment is a lodging establishment and the known location is a specific guest room within the lodging establishment.

16. The apparatus of claim 12, wherein the one or more processors are further configured to:

provide the login portal to which new client devices at the hospitality establishment are directed before being granted access to a network service; and

grant access to the network service for the second client device without requiring a user of the second client device to enter the location identifier of the known location at the login portal.

17. The apparatus of claim 12, wherein the one or more processors are further configured to bill a folio associated with the known location to thereby charge for a network service provided to the second client device after automatically determining the second client device to be at the known location.

18. An apparatus comprising:

means for receiving first network traffic transmitted on a computer network of a hospitality establishment, wherein the first network traffic is transmitted by a first client device being a portable electronic device brought to the hospitality establishment by a first guest the hospitality establishment;

means for querying one or more network components of the computer network in order to follow an address of the first client device included in the first network traffic and find a source access-node on the computer network from which the first network traffic originated;

means for directing the first client device to a login portal and requiring the first guest as part of a login process to enter both personal information and a location identifier representing a known location within the hospitality establishment from which the first network traffic was transmitted;

means for authenticating the personal information received from the first client device during the login process to ensure that it matches an authorized user of the known location represented by the location identifier utilizing a property management system (PMS) of the hospitality establishment;

means for storing a mapping of the source access-node to the known location after ensuring that the personal information received from the first client device matches the authorized user of the known location;

means for receiving second network traffic transmitted on the computer network, wherein the second network traffic is transmitted by a second client device being a portable electronic device brought to the hospitality establishment by a second guest of the hospitality establishment after the mapping has been stored;

means for querying the one or more network components of the computer network in order to follow an address of the second client device included in the second network traffic and find that the second network traffic also originated from the source access-node;

means for looking up the stored mapping of the source access-node to the known location in response to finding that the second network traffic originated from the source access-node; and

means for automatically determining the second client device to be at the known location according to the stored mapping without the apparatus receiving from the second client device the location identifier of the known location;

whereby the second guest is not required to enter the location identifier of the known location at the login portal.

19. The apparatus of claim 18, wherein the one or more network components are switches of the computer network at the hospitality establishment and the source access-node is a specific port of a specific switch.

20. The apparatus of claim 18, wherein the hospitality establishment is a lodging establishment and the known location is a specific guest room within the lodging establishment.

21. The apparatus of claim 18, further comprising:

means for providing the login portal to which new client devices at the hospitality establishment are directed before being granted access to a network service;

wherein the second client device is granted access to the network service for without requiring a user of the second client device to enter the location identifier of the known location at the login portal.

22. The apparatus of claim 18, further comprising means for billing a folio associated with the known location to thereby charge for a network service provided to the second client device after automatically determining the second client device to be at the known location.