System of growth and automated migration

• US 9,009,725 B2
• Filed: 09/02/2008
• Issued: 04/14/2015
• Est. Priority Date: 09/02/2008
• Status: Expired due to Fees

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Mobility II LLC (AT&T, Inc.)
• Inventors: Coffey, Brian, Criste, Timothy, Dunn, Kevin, Thomas, Blaine, Biondi, Amy
• Primary Examiner(s): Coleman, Eric
• Application Number:
  US12/203,046
• Publication Number:
  US 20100057757A1
• Time in Patent Office: 2,415 Days
• Field of Search: 718/106
• US Class Current: 718/106
• CPC Class Codes: G06F 9/5038 considering the execution order of a plurality of tasks, e.g. taking priority or time dependency constraints into consideration scheduling strategies G06F9/4881 and subgroups
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

A combination of workflow management tools is utilized to implement a logical system that supports the needs of both simple and complex workflow environments. Team members may access a central database to collaborate on a project via user interfaces with work item functionality, such as creation, reporting, performance, updates, and communications. Select management of work items may be automated. Work items may represent server-oriented tasks and sub-tasks and may be ticketed and tracked. A knowledge base may provide help for the system application, such as online or live access to access helpful information. In an example embodiment, the workflow management tools are implemented to support the creation of a Video Hub Office project.

Claims

1. A method comprising:

managing, by a processor, a project in a hierarchical arrangement, the hierarchical arrangement comprising a plurality of work groups, a plurality of tasks, and a plurality of sub-tasks, wherein related work groups, tasks, and sub-tasks are managed by a common server, the common server comprising;

a user interface module comprising;

a first a user-interface for creating and correcting the hierarchical arrangement;

a second user interface for assigning and performing the sub-tasks;

a third user interface for providing status of the project;

a fourth user interface for providing an indication of priority issues and overdue statuses;

a work items module for managing work flow of work items; and

a knowledge base module for testing and verifying the work items via help features of a knowledge database;

storing information related to the project in a central location, wherein a user interface may provide access to the information from any component networked to the central location;

launching at least one script to manage the project, wherein the script integrates system automation into the management of the project; and

providing access to the knowledge database with help features related to managing the project, the help features comprising a tutorial regarding managing the project.

2. The method of claim 1, wherein managing the project is performed via a ticketing system, where a ticket is assigned to the project and stores and tracks a status of the project.

3. The method of claim 1, wherein the user interface may be a user interface for at least one of the following:

task creation, task performance, task reporting, or communication of information related to the project.

4. The method of claim 1, wherein the user interface is adapted such that a user can dynamically change a time line of the project.

5. The method of claim 1, wherein the project is defined by a combination of projects associated to multiple servers, and completion of the projects represents completion of the project.

6. The method of claim 1, wherein the project is a Video Hub Office project.

7. The method of claim 1, wherein the script integrates system automation into the management of the project.

8. The method of claim 1, further comprising initiating, tracking, and storing projects, providing interdepartmental communication, accountability, knowledge retention, and automation.

9. The method of claim 1, further comprising logging issues and tracking the issues to resolution, wherein information about the logging and tracking is transferred to the knowledge database.

10. A central server comprising a processor;

memory coupled to the processor, the memory comprising executable instructions that when executed by the processor cause the processor to effectuate operations comprising;

managing a project, the project being is managed in a hierarchical arrangement comprising a plurality of work groups, a plurality of tasks, and a plurality of sub-tasks, wherein related work groups, tasks, and sub-tasks are managed by the central server, the central server comprising;

a user interface module comprising;

a first a user-interface for creating and correcting the hierarchical arrangement;

a second user interface for assigning and performing the sub-tasks;

a third user interface for providing status of the project;

a fourth user interface for providing an indication of priority issues and overdue statuses;

a work items module for managing work flow of work items; and

a knowledge base module for testing and verifying the work items via help features of a knowledge database;

accessing, via the user interface module, information related to the project stored in the computing memory, wherein the user interface module provides access to the information from any component networked to a central location;

providing access to the knowledge database with help features related to managing the project, the help features comprising a tutorial regarding managing the project; and

launching at least one script to manage the project, wherein the script integrates system automation into the management of the project.

11. The central server of claim 10, the operations further comprising:

storing a status of the project; and

tracking the status of the project.

12. The central server of claim 10, wherein the user interface accommodates at least one of:

task creation, task performance, task reporting, or communication of information related to the project.

13. The central server of claim 10, wherein the user interface is adapted such that a user can dynamically change a time line of the project.

14. The central server of claim 10, wherein the project is defined by a combination of projects associated to multiple servers, and completion of the projects represents completion of the project.

15. The central server of claim 10, wherein the project is a Video Hub Office project.

16. The central server of claim 10, wherein managing workflow comprises initiating, tracking, and storing project, providing interdepartmental communication, accountability, knowledge retention, and automation.

17. The central server of claim 10, wherein the script integrates system automation into the management of the project.

18. The central server of claim 10, further comprising a logging and tracking module for logging issues and tracking the issues to resolution, wherein information about the logging and tracking is transferred to the knowledge database.

19. A tangible computer-readable storage medium that is not a propagating signal, the tangible computer-readable storage medium comprising computer-executable instructions that when executed by a processor cause the processor to effectuate operations comprising:

managing a project, the project being managed in a hierarchical arrangement comprising a plurality of work groups, a plurality of tasks, and a plurality of sub-tasks, wherein related work groups, tasks, and sub-tasks are managed by a common server, the common server comprising;

a user interface module comprising;

a first a user-interface for creating and correcting the hierarchical arrangement;

a second user interface for assigning and performing the sub-tasks;

a third user interface for providing status of the project;

a fourth user interface for providing an indication of priority issues and overdue statuses;

a work items module for managing work flow of work items; and

a knowledge base module for testing and verifying the work items via help features of a knowledge database;

storing information related to the project in a central location, wherein the user interface module may provide access to the information from any component networked to the central location;

launching at least one script to manage the project, wherein the script integrates system automation into the management of the project; and

providing access to the knowledge database with help features related to managing the project, the help features comprising a tutorial regarding managing the project.

20. The computer-readable storage medium of claim 19, wherein managing the project is performed via a ticketing system that assigns a ticket to the project and stores and tracks the status of the project.

21. The computer-readable storage medium of claim 19, wherein the user interface may be a user interface for at least one of the following:

task creation, task performance, task reporting, or communication of information related to the project.

22. The computer-readable storage medium of claim 19, wherein the user interface is adapted such that a user can dynamically change a time line of the project.

23. The computer-readable storage medium of claim 19, wherein the project is defined by a combination of projects associated to multiple servers, and completion of the projects represents completion of the project.

24. The computer-readable storage medium of claim 19, wherein the project is a Video Hub Office project.

25. The computer-readable storage medium of claim 19, wherein managing workflow comprises initiating, tracking, and storing projects, providing interdepartmental communication, accountability, knowledge retention, and automation.

26. The computer-readable storage medium of claim 19, wherein the script integrates system automation into the management of the project.

27. The computer-readable storage medium of claim 19, the operations further comprising logging issues and tracking the issues to resolution, wherein information about the logging and tracking is transferred to the knowledge database.