System for pre-processing sales returns

• US 9,015,070 B2
• Filed: 06/28/2012
• Issued: 04/21/2015
• Est. Priority Date: 06/28/2012
• Status: Active Grant

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Grigg, David M., Thomas, Susan Smith, Bertanzetti, Peter John, Calman, Matthew A.
• Primary Examiner(s): SHEIKH, ASFAND M
• Application Number:
  US13/536,864
• Publication Number:
  US 20140006224A1
• Time in Patent Office: 1,027 Days
• US Class Current: 705/28
• CPC Class Codes: G06Q 10/0837 Return transactions
• CPC Class Codes: G06Q 20/12 specially adapted for electronic shopping systems
• CPC Class Codes: G06Q 20/203 Inventory monitoring
• CPC Class Codes: G06Q 20/204 comprising interface for record bearing medium or carrier for electronic funds transfer or payment credit
• CPC Class Codes: G06Q 20/3223 Realising banking transactions through M-devices
• CPC Class Codes: G06Q 20/3274 using a pictured code, e.g. barcode or QR-code, being displayed on the M-device
• CPC Class Codes: G06Q 20/3276 using a pictured code, e.g. barcode or QR-code, being read by the M-device
• CPC Class Codes: G06Q 30/00 Commerce
• CPC Class Codes: G06Q 30/016 After-sales
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]

Abstract

Systems, methods, and computer program products are provided for pre-processing a sales return. The system may initiate a sales return transaction prior to a customer being physically present at a merchant store. To this extent, the system is also capable of transmitting sales return information to a merchant such that the consumer'"'"'s presence is not necessary in order to process a sales return transaction. Merchants and Consumers may use QR codes to both process payments for sales transactions and initiate sales return transactions.

Claims

1. A system configured for pre-processing sales returns, the system comprising:

a non-transitory computer-readable storage medium including computer-readable program code stored therein;

a computer processing device in communication with the computer readable storage medium and configured to execute the computer readable program code to;

receive a return code associated with a product purchased by a consumer via a sales transaction from a merchant, where the return code was provided to the consumer when the product was initially purchased, and wherein the return code was listed at least on the product or another article associated with the product other than a receipt associated with the product;

transmit, in response to receiving the return code, an electronic receipt associated with the product purchased by the consumer from the merchant for an interface to display to the consumer on a consumer'"'"'s computing system, whereby the consumer may use the interface to initiate a sales return of the purchased product;

receive a request for the sales return regarding the product, wherein the request was received from the consumer'"'"'s computing system, where the consumer'"'"'s computing system is independent of a computing system associated with the merchant;

receive sales transaction information associated with the sales transaction;

initiate the sales return transaction based on the request for the sales return regarding the product;

provide sales return information regarding the product to one or both the merchant and the consumer'"'"'s computing system for respective use by the merchant and consumer in effecting return of the product at a local merchant location associated with the merchant, wherein the product is remotely queued for return by the consumer prior to the consumer'"'"'s arrival at the local merchant location; and

upon arrival of the consumer at the local merchant location, automatically remove the product from a queue and process the sales return transaction.

2. The system of claim 1, wherein receiving a request includes receiving a payment code associated with the sales transaction, and wherein said computer processing device uses the payment code to pre-process the return.

3. The system of claim 2, wherein the payment code is a QR code.

4. The system of claim 2, wherein the payment code comprises a method of payment used by the consumer to perform the purchase, and wherein said computer processing device uses the method of payment information in the payment code to pre-process the return.

5. The system of claim 2, wherein the payment code is associated with product information for the product purchased by the consumer via the sales transaction from the merchant, and wherein said computer processing device uses the product information in the payment code to pre-process the return.

6. The system of claim 1, wherein providing sales return information includes providing the return code associated with the sales return transaction, wherein the return code comprises the sales return information, and wherein the return code is received by one or both the merchant and the consumer'"'"'s computing system for respective use by the merchant and consumer in effecting return of the product.

7. The system of claim 6, wherein the return code is a barcode.

8. The system of claim 1, wherein said computer processing device is further operable to:

access sales transaction data from a merchant;

detect a duplicate purchase of a product within a sales transaction; and

queue a potential return of one of the duplicate products for use by an inventory system of the merchant.

9. The system of claim 1, wherein the computer processing device is further operable to:

receive information from the consumer regarding a potential issue with the product being returned; and

send the information regarding the potential issue to a manufacturer of the product for use by the manufacturer in processing the return of the product once received.

10. The system of claim 1, wherein the computer processing device is further operable to:

select, based at least partially on the sales transaction information, an offer from one or more offers stored in a database; and

provide the offer to the consumer, wherein the offer is associated with the sales return transaction.

11. The system of claim 10, wherein the offer is a product upgrade, coupon, or rebate.

12. The system of claim 1, wherein both the purchased product and a receipt associated with the purchased product comprise the return code.

13. A computer program product comprising:

a non-transitory computer-readable storage medium comprising;

a first set of codes for causing a computer to receive a return code associated with a product purchased by a consumer via a sales transaction from a merchant, where the return code was provided to the consumer when the product was initially purchased, and wherein the return code was listed at least on the product or another article associated with the product other than a receipt associated with the product;

a second set of codes for causing a computer to transmit, in response to receiving the return code, an electronic receipt associated with the product purchased by the consumer from the merchant for an interface to display to the consumer on a consumer'"'"'s computing system, whereby the consumer may use the interface to initiate a sales return of the purchased product;

a third set of codes for causing a computer to receive a request for the sales return regarding the product, wherein the request was received from the consumer'"'"'s computing system, where the consumer'"'"'s computing system is independent of a computing system associated with the merchant;

a fourth set of codes for causing a computer to receive sales transaction information associated with the sales transaction;

a fifth set of codes for causing a computer to initiate the sales return transaction based on the request for the sales return regarding the product;

a sixth set of codes for causing a computer to provide sales return information regarding the product to one or both the merchant and the consumer'"'"'s computing system for respective use by the merchant and consumer in effecting return of the product at a local merchant location associated with the merchant, wherein the product is remotely queued for return by the consumer prior to the consumer'"'"'s arrival at the local merchant location; and

a seventh set of codes for causing a computer to, upon arrival of the consumer at the local merchant location, automatically remove the product from a queue and process the sales return transaction.

14. The computer program product of claim 13, wherein the third set of codes are further operable for causing a computer to present a payment code associated with the sales transaction, and wherein said computer processing device uses the payment code to pre-process the return.

15. The computer program product of claim 13, wherein the sixth set of codes are further operable for causing a computer to provide the return code associated with the sales return transaction, wherein the return code comprises the sales return information, and wherein the return code is received by one or both the merchant and the consumer'"'"'s computing system for respective use by the merchant and consumer in effecting return of the product.

16. The computer program product of claim 13, the computer program product further comprising an eighth set of codes operable for causing a computer to:

access sales transaction data from a merchant;

detect a duplicate purchase of a product within a sales transaction; and

queue a potential return of one of the duplicate products for use by an inventory system of the merchant.

17. The computer program product of claim 13, the computer program product further comprising an eighth set of codes operable for causing a computer to:

receive information from the consumer regarding a potential issue with the product being returned; and

send the information regarding the potential issue to a manufacturer of the product for use by the manufacturer in processing the return of the product once received.

18. The computer program product of claim 13, the computer program product further comprising an eighth set of codes operable for causing a computer to:

select, based at least partially on the sales transaction information, an offer from one or more offers stored in a database; and

provide the offer to the consumer, wherein the offer is associated with the sales return transaction.

19. The computer program product of claim 13, wherein both the purchased product and a receipt associated with the purchased product comprise the return code.

20. A method for pre-processing sales returns, the method comprising:

providing a non-transitory computer-readable storage medium including computer-readable program code stored therein;

providing a computer processing device in communication with the computer readable storage medium and configured to execute the computer readable program code to;

receive a return code associated with a product purchased by a consumer via a sales transaction from a merchant, where the return code was provided to the consumer when the product was initially purchased, and wherein the return code was listed at least on the product or another article associated with the product other than a receipt associated with the product;

transmit, in response to receiving the return code, an electronic receipt associated with the product purchased by the consumer from the merchant for an interface to display to the consumer on a consumer'"'"'s computing system, whereby the consumer may use the interface to initiate a sales return of the purchased product;

receive a request for the sales return regarding the product, wherein the request was received from the consumer'"'"'s computing system, where the consumer'"'"'s computing system is independent of a computing system associated with the merchant;

receive a request for the sales return regarding the product, wherein the request was received from the computing system associated with the consumer that is independent of a computing system associated with the merchant;

receive sales transaction information associated with the sales transaction;

initiate the sales return transaction based on the request for the sales return regarding the product;

provide sales return information regarding the product to one or both the merchant and the consumer'"'"'s computing system for respective use by the merchant and consumer in effecting return of the product at a local merchant location associated with the merchant, wherein the product is remotely queued for return by the consumer prior to the consumer'"'"'s arrival at the local merchant location; and

upon arrival of the consumer at the local merchant location, automatically remove the product from a queue and process the sales return transaction.

21. The method of claim 20, wherein receiving a request includes receiving a payment code associated with the sales transaction, and wherein said computer processing device uses the payment code to pre-process the return.

22. The method of claim 21, wherein the payment code is a QR code.

23. The method of claim 21, wherein the payment code comprises a method of payment used by the consumer to perform the purchase, and wherein said computer processing device uses the method of payment information in the payment code to pre-process the return.

24. The method of claim 21, wherein the payment code is associated with product information for the product purchased by the consumer via the sales transaction from the merchant, and wherein said computer processing device uses the product information in the payment code to pre-process the return.

25. The method of claim 20, wherein providing sales return information includes providing the return code associated with the sales return transaction, wherein the return code comprises the sales return information, and wherein the return code is received by one or both the merchant and the consumer'"'"'s computing system for respective use by the merchant and consumer in effecting return of the product.

26. The method of claim 25, wherein the return code is a QR code.

27. The method of claim 20, wherein said computer processing device is further operable to:

access sales transaction data from a merchant;

detect a duplicate purchase of a product within a sales transaction; and

queue a potential return of one of the duplicate products for use by an inventory system of the merchant.

28. The method of claim 20, wherein the computer processing device is further operable to:

receive information from the consumer regarding a potential issue with the product being returned; and

send the information regarding the potential issue to a manufacturer of the product for use by the manufacturer in processing the return of the product once received.

29. The method of claim 20, wherein the computer processing device is further operable to:

select, based at least partially on the sales transaction information, an offer from one or more offers stored in a database; and

provide the offer to the consumer, wherein the offer is associated with the sales return transaction.

30. The method of claim 29, wherein the offer is a product upgrade, coupon, or rebate.

31. The method of claim 20, wherein both the purchased product and a receipt associated with the purchased product comprise the return code.