Session collaboration
First Claim
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1. A method of session transfer during a remote management session with a mobile device, the method comprising:
- initiating a session transfer for a remote management session;
displaying a user search window on a source console to identify a target console;
selecting the target console and displaying a transfer request on the target console; and
terminating the remote management session on the source console upon transfer to the target console.
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Abstract
A method of collaborating session management during remote control management with a mobile device which allows a Customer Service Representative to be able to share, transfer, and monitor their remote control sessions amongst other Customer Service Representatives without having to end the existing session.
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Citations
30 Claims
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1. A method of session transfer during a remote management session with a mobile device, the method comprising:
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initiating a session transfer for a remote management session; displaying a user search window on a source console to identify a target console; selecting the target console and displaying a transfer request on the target console; and terminating the remote management session on the source console upon transfer to the target console. - View Dependent Claims (2, 3, 4, 5)
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6. A method of session transfer during a remote management session with a mobile device, the method comprising:
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selecting a target console associated with a target remote management session; sending a session transfer request to the target console; and terminating the remote management session on the target console upon transfer to a source console. - View Dependent Claims (7, 8, 9, 10)
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11. A method of collaborating session management during remote control management with a mobile device, the method comprising:
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displaying a user search window on a source console to locate a target console; selecting a target console for session collaboration; and receiving an acceptance by the target console, wherein a window is formed within the target console to show a specific remote management session screen of the source console. - View Dependent Claims (12, 13, 14, 15, 16)
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17. A method of collaborating session management during remote control management with a mobile device, the method comprising:
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displaying a user search window on a source console to locate a target remote management session; selecting a target console associated with the target remote management session for session collaboration; and receiving an acceptance from the target console, wherein a window is formed within the source console to show a specific remote management session screen of the target console. - View Dependent Claims (18, 19, 20, 21, 22)
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23. A method of monitoring during remote control management with a mobile device, the method comprising:
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viewing an active session summary window that contains a list of active sessions; selecting at least one session to view; and opening a session view window for each selected session within a monitoring console. - View Dependent Claims (24, 25, 26, 27, 28, 29, 30)
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Specification