Session collaboration

• US 9,015,246 B2
• Filed: 03/15/2013
• Issued: 04/21/2015
• Est. Priority Date: 03/30/2012
• Status: Active Grant

• Current Assignee: Omnissa, LLC
• Original Assignee: AetherPal, Inc. (Broadcom, Inc.)
• Inventors: Charles, Calvin, Joshua, Shine, Gonsalves, Deepak
• Primary Examiner(s): JEAN GILLES, JUDE
• Application Number:
  US13/842,162
• Publication Number:
  US 20130262581A1
• Time in Patent Office: 767 Days
• Field of Search: 709/204, 709/223, 709/221, 709/218, 709/22, 709/245
• US Class Current: 709/204
• CPC Class Codes: H04L 65/1066 Session management
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/401 wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference
• CPC Class Codes: H04M 3/40 Applications of speech amplifiers
• CPC Class Codes: H04M 7/0027 Collaboration services where a computer is used for data transfer and the telephone is used for telephonic communication

Abstract

A method of collaborating session management during remote control management with a mobile device which allows a Customer Service Representative to be able to share, transfer, and monitor their remote control sessions amongst other Customer Service Representatives without having to end the existing session.

Claims

1. A method of session transfer during a remote management session with a mobile device, the method comprising:

initiating a session transfer for a remote management session;

displaying a user search window on a source console to identify a target console;

selecting the target console and displaying a transfer request on the target console; and

terminating the remote management session on the source console upon transfer to the target console.

2. The method according to claim 1, wherein upon successful session control transfer, the remote management session associated with the source console is indicated as transferred out and the remote management session with the target console is marked as transferred in.

3. The method according to claim 1, wherein a rejection by the target console causes the remote management session to remain with the source console.

4. The method according to claim 1, wherein the remote management session is end user initiated.

5. The method according to claim 1, wherein the remote management session is console initiated.

6. A method of session transfer during a remote management session with a mobile device, the method comprising:

selecting a target console associated with a target remote management session;

sending a session transfer request to the target console; and

terminating the remote management session on the target console upon transfer to a source console.

7. The method according to claim 6, wherein upon successful session control transfer, the remote management session associated with the target console is indicated as transferred out and the remote management session with a source console is marked as transferred in.

8. The method according to claim 6, wherein a rejection by the target console causes the remote management session to remain with the target console.

9. The method according to claim 6, wherein the remote management session is end user initiated.

10. The method according to claim 6, wherein the remote management session is console initiated.

11. A method of collaborating session management during remote control management with a mobile device, the method comprising:

displaying a user search window on a source console to locate a target console;

selecting a target console for session collaboration; and

receiving an acceptance by the target console, wherein a window is formed within the target console to show a specific remote management session screen of the source console.

12. The method according to claim 11, wherein the source console provides an indicator that the screen is being shared.

13. The method according to claim 11, wherein a rejection by the target console maintains the remote management session with the source console without sharing the specific remote management session screen.

14. The method according to claim 11, wherein the acceptance by the target console shows the specific remote management screen on the target console and the source console.

15. The method according to claim 11, wherein the remote management session is end user initiated.

16. The method according to claim 11, wherein the remote management session is console initiated.

17. A method of collaborating session management during remote control management with a mobile device, the method comprising:

displaying a user search window on a source console to locate a target remote management session;

selecting a target console associated with the target remote management session for session collaboration; and

receiving an acceptance from the target console, wherein a window is formed within the source console to show a specific remote management session screen of the target console.

18. The method according to claim 17, wherein the source console provides an indicator that the screen is being shared.

19. The method according to claim 17, wherein a rejection from the target console maintains the remote management session with the target console without sharing the specific remote management session screen.

20. The method according to claim 17, wherein the acceptance by the target console shows the specific remote management screen on the target console and the source console.

21. The method according to claim 17, wherein the remote management session is end user initiated.

22. The method according to claim 17, wherein the remote management session is console initiated.

23. A method of monitoring during remote control management with a mobile device, the method comprising:

viewing an active session summary window that contains a list of active sessions;

selecting at least one session to view; and

opening a session view window for each selected session within a monitoring console.

24. The method according to claim 23, further comprising:

sending a monitoring indicator to a console associated with each selected session.

25. The method according to claim 23, further comprising:

sending another monitoring indicator to a console associated with each selected session upon termination of monitoring.

26. The method according to claim 23, further comprising:

closing the session view window terminates viewing of the selected session.

27. The method according to claim 23, wherein monitoring of the selected session terminates upon termination of the remote management session with the mobile device.

28. The method according to claim 23, further comprising:

selecting a session for session collaboration; and

receiving an acceptance by a target console, wherein a window is formed within the monitoring console to show a specific remote management session screen of the target console.

29. The method according to claim 23, further comprising:

initiating a session transfer for a session;

sending a session transfer request to a target console associated with the session; and

terminating the remote management session on the target console upon acceptance by the target console.

30. The method according to claim 23, wherein the monitoring console takes ownership of the session.