Systems and methods for detecting a call anomaly using biometric identification
First Claim
1. A method, comprising:
- determining a biometric print for at least one authorized party to a call;
capturing biometric information for the at least one authorized party during the call;
using a location tracking device, identifying a third-party in the physical vicinity of the authorized party while the call is ongoing;
in response to the identification of the third-party, monitoring background audio for the call; and
detecting, based at least in part on the determined biometric print or the background audio, an anomaly in the call.
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Accused Products
Abstract
Embodiments of the present invention are directed generally to use of biometric identification during a call for detecting an anomaly occurring in the call, such as a change in the parties participating on the call. Communication between parties of a call is monitored and biometric identification is performed using the communication. According to one exemplary embodiment, biometric prints, such as voice prints, face prints, etc., are obtained for parties that are authorized to participate on a call. The call is then monitored and biometric data (e.g., audio, video, etc.) captured from communication during the call is compared with the biometric prints of the authorized parties to detect changes in the parties participating on the call, such as a new, unauthorized party joining the call. Thus, a call processing system can detect anomalies occurring during monitored calls, such as three-way calling, a handoff of a call, etc.
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Citations
36 Claims
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1. A method, comprising:
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determining a biometric print for at least one authorized party to a call; capturing biometric information for the at least one authorized party during the call; using a location tracking device, identifying a third-party in the physical vicinity of the authorized party while the call is ongoing; in response to the identification of the third-party, monitoring background audio for the call; and detecting, based at least in part on the determined biometric print or the background audio, an anomaly in the call. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 35)
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13. A method, comprising:
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determining a first biometric print for a first party to a call; determining a second biometric print for a second party to the call; capturing, during the call, biometric information for parties participating on the call; monitoring a background noise level on the call; comparing the captured biometric information to the determined biometric prints to generate a biometric identification of the first party and the second party; assigning a confidence score to the biometric identification, the confidence score determined by the background noise level detected on the call; detecting, based at least in part on the comparing, a new party participating on the call in the physical vicinity of the first or second parties, the detecting based on the confidence score; and initiating one of a plurality of responsive actions based upon an identity of the new party. - View Dependent Claims (14, 15, 16, 17, 18)
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19. A method, comprising:
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determining a voice print for each authorized party to a call; monitoring audio during the call to detect, based at least in part on the determined voice prints, an anomaly in the call; monitoring the audio during the call to identify background audio generated by a source other than an authorized party to the call; and comparing the background audio to voice prints of well-known voices of radio or television personalities to determine that an unauthorized party is not present in the physical vicinity of at least one of the authorized parties. - View Dependent Claims (20, 21)
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22. A method, comprising:
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determining a first voice print for a first party to a call; determining a second voice print for a second party to the call; monitoring a location for at least one party to the call; identifying third parties who are at the location; comparing audio captured during the call to the determined voice prints; monitoring a background noise level on the call; assigning a confidence score to the audio captured during the call, the confidence score determined by the background noise level detected on the call; detecting, based at least in part on the comparing and on the confidence score, that a new party participating on the call is in the physical vicinity of the first or second parties; and initiating one of a plurality of different responsive actions selected based upon an identity of the new party, the different responsive actions selected from the group consisting of;
notifying appropriate personnel, terminating the call, and recording the call for investigative purposes. - View Dependent Claims (23, 24, 36)
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25. A system, comprising:
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biometric printing logic operable to generate a biometric print identifying at least one party on a call; call monitoring logic operable to compare the generated biometric print for the at least one party with biometric data captured for parties participating during the call to detect a change in parties to the call; a radio frequency identification (RFID) system for tracking locations of inmates in a controlled environment facility, the inmates including an inmate party to the call; background audio logic for monitoring background audio for the at least one party on the call; determining logic operable, based upon the background audio, for determining when a third party is physically near the at least one authorized party during the call; and the call monitoring logic operable to time-synchronize the locations to determine the identity of inmates within a physical vicinity of the inmate party to the call, and to base a monitoring activity or responsive action at least in part on the identity of one or more inmates within the physical vicinity of the inmate party to the call. - View Dependent Claims (26, 27, 28, 29, 30, 31, 32, 33)
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34. A system, comprising:
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a processor; and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the system to; determine a biometric print for at least one authorized party to a video conference call; capture biometric information for the at least one authorized party during the video conference call; identify a third-party while the video conference call is ongoing; compare background audio to voice prints of well-known radio or television personalities to determine that the identified third-party is not present in the physical vicinity of the at least one authorized party; detect, based at least in part on the determined biometric print, an anomaly in the video conference call; and initiate at least one of a plurality of different responsive actions selected from the group consisting of;
notifying appropriate personnel, terminating the video conference call, and recording the video conference call for investigative purposes.
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Specification