Optimizing operation of a radio program

• US 9,020,414 B2
• Filed: 04/25/2014
• Issued: 04/28/2015
• Est. Priority Date: 02/02/2009
• Status: Expired due to Fees

• Current Assignee: Concert Technology Corporation
• Original Assignee: Lemi Technology, LLC (Concert Technology Corporation)
• Inventors: Amidon, Christopher M., Issa, Alfredo C., Walsh, Richard J., Pons, Juan A., Evans, Gregory M.
• Primary Examiner(s): TRINH, TAN H
• Application Number:
  US14/261,762
• Publication Number:
  US 20140235161A1
• Time in Patent Office: 368 Days
• Field of Search: 455/3.05, 455/3.06, 455/418, 455/414.1, 455/415, 455/416, 455/41.2, 455/456.1, 455/567, 709/205, 709/206, 709/227, 709/204, 709/217, 709/203, 705/14.66, 715/757, 379/88.01, 379/201.01, 379/67.1, 379/93.13, 379/215.01, 725/134, 707/781, 707/634, 707/694, 707/702, 707/999.001, 707/692, 707/722, 707/709, 707/687
• US Class Current: 455/2.01
• CPC Class Codes: H04H 2201/30 characterised by the use of a return channel, e.g. for collecting users' opinions, for returning broadcast space/time information or for requesting data
• CPC Class Codes: H04H 60/06 Arrangements for scheduling broadcast services or broadcast-related services
• CPC Class Codes: H04H 60/33 Arrangements for monitoring the users' behaviour or opinions
• CPC Class Codes: H04H 60/66 for using the result on distributors' side
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold

Abstract

Exemplary embodiments provide for optimizing operation of a radio program operated by a host process. Aspects include analyzing the contextual information received from the plurality of client devices participating in the radio program and enabling enable the host process to manage the participation of the plurality of client devices based at least in part on the contextual information.

Claims

1. A system, comprising:

a plurality of client devices of callers participating in a radio program;

a server coupled to the plurality of client devices via a network;

a host process executed by the server for controlling operation of the radio program and configured to;

analyze contextual information received from the plurality of client devices, the contextual information including current ratings of users of the plurality of client devices; and

enable the host process to manage the participation of the plurality of client devices based at least in part on the contextual information.

2. The system of claim 1 wherein the contextual information of a client device of the plurality of client devices comprises information including one or more of:

location of the client device, environment of the client device, proximity of the client device to devices of other people, presence information for the user of the client device, activity data of the client device including software application activity on the client device, topic interests of the user of the client device, calling history of the user of the client device, and current ratings of the user of the client device.

3. The system of claim 2 wherein the contextual information is configurable by the user of the client device.

4. The system of claim 2 wherein the current ratings of the users of the client devices are determined by community-based influences, wherein the community-based influences comprise at least one of a rating from at least one of a listener client device, a host client device, and a guest client device.

5. The system of claim 1 wherein the plurality of client devices include at least one of client devices currently participating in the radio program, client devices that have participated in the radio program in the past, and client devices that are scheduled to participate in the radio program.

6. The system of claim 1 wherein in analyzing contextual information, the host process is further configured to compare the contextual information to selected criteria including at least one of preferences of the radio program, preferences of the radio station broadcasting the radio program, preferences of a host of the radio program, and preferences of the users of the client devices.

7. The system of claim 6 wherein the selected criteria is selected by one of the host, a guest of the host, and automatically by the host process.

8. The system of claim 1 wherein the plurality of client devices includes client devices participating in the radio program as at least one of a listener client device, a caller client device, a host client device, and a guest client device.

9. The system of claim 1 wherein in managing the participation of the client devices, the host process is further configured to present via a host client device of the radio program at least one of results of the analysis and the contextual information.

10. The system of claim 9 wherein in managing the participation of the client devices, the host process is configured to manage a caller queue.

11. The system of claim 10 wherein in managing the caller queue, the host process is configured to do at least one of:

prioritize the caller queue based on a selection criteria;

automate the caller queue; and

automatically send electronic invitations to client devices for users of the client devices to participate in the radio program and add at least a portion of the client devices invited to the caller queue.

12. The system of claim 11 wherein in automating the caller queue, the host process is further configured to perform automatic call screening, including:

receiving a request to add a client device of a caller to the caller queue;

sending automated questions to the client device of a caller for determining the caller'"'"'s position on a current topic; and

based on received answers to the automated questions, accepting the request or denying the request.

13. The system of claim 12 wherein the host process is further configured to receive a selection from the host client device of the host of one of an automated call screening and a community-based call screening, wherein in the automated call screening, the host process is configured to present the client device of the caller with the automated questions, and in the community-based call screening, the host process is configured to direct the client device of the caller to one or more of the client devices of the listeners to present the automated questions to the caller.

14. The system of claim 11 wherein in automatically sending invitations to client devices for users of the client devices to participate in the radio program, the host process is further configured to:

determine that a number of client devices of callers in the caller queue passes below a predefined caller threshold;

identify client devices of potential callers from the client devices participating in the radio program based on the analysis of the contextual information;

prioritize the client devices of potential callers; and

send an electronic invitation to call to the client devices of potential callers having high priority.

15. The system of claim 14 wherein the analysis of the contextual information used to identify the client devices of potential callers includes one or more of:

a history of engagement level of the potential caller with the radio program;

a degree to which an expertise of a potential caller matches a current topic;

capabilities of the client device of the potential caller; and

a rating of the potential caller.

16. The system of claim 11 wherein the selection criteria includes one or more of:

a degree of match between the contextual information received from the client device of each caller and the contextual information received from other client devices participating in the radio program;

a degree of match between the contextual information received from the client device of each caller and a current topic; and

a degree of match between the contextual information received from the client device and a desired caller rating.

17. The system of claim 1 wherein in managing the participation of the client devices, the host process is further configured to automatically generate a topic suggestion.

18. The system of claim 17 wherein in automatically generating the topic suggestion, the host process is configured to:

receive topic preferences;

determine recommended topics based on cross-referencing the topic preferences with the contextual information; and

present the recommended topics to the host for selection.

19. The system of claim 18 wherein in the automatically generating the topic suggestion, the host process is configured to monitor an engagement level and automatically generate the topic suggestion in response to the engagement level falling below a predetermined threshold.

20. The system of claim 18 wherein in receiving topic preferences, the host process in configured to at least one of:

receive the topic preferences from client devices via manual input of users of the client devices;

receive the topic preferences from a topic repository; and

receive the topic preferences by monitoring exchanges among the client devices.

21. The system of claim 1 wherein in managing the participation of the client devices, the host process is further configured to present an audience engagement indicator.

22. The system of claim 21 wherein in presenting the audience engagement indicator, the host process is configured to:

determine an audience engagement level based on the contextual information, wherein the contextual information includes information collected from client devices and applications participating in the radio program; and

present the audience engagement indicator to at least the host.

23. A server, comprising:

a network interface configured to receive contextual information from client devices of callers participating in a radio program; and

at least one processor executing a host process that controls operation of the radio program, the host process configured to;

analyze the contextual information received from the client devices, the contextual information including current ratings of users of the client devices; and

enable the host process to manage the participation of the plurality of client devices based at least in part on the contextual information.

24. The server of claim 23 wherein the contextual information received from a client device of the plurality of client devices comprises information including one or more of:

location of the client device, environment of the client device, proximity of the client device to devices of other people, presence information for the user of the client device, activity data of the client device including software application activity on the client device, topic interests of the user of the client device, calling history of the user of the client device, and current ratings of the user of the client device.

25. The server of claim 24 wherein the types of contextual information received are configurable by the user of the client device.

26. The system of claim 24 wherein the current ratings of the users of the client devices are determined by community based influences, wherein the community-based influences comprise at least one of a rating from at least one of a listener client device, a host client device, and a guest client device.

27. The server of claim 23 wherein the contextual information received from the plurality of client devices include contextual information from at least one of client devices currently participating in the radio program, client devices that have participated in the radio program in the past, and client devices that are scheduled to participate in the radio program.

28. The server of claim 23 wherein in analyzing the contextual information received from the plurality of client devices, the host process is further configured to compare the contextual information to selected criteria including at least one of preferences of the radio program, preferences of the radio station broadcasting the radio program, preferences of a host of the radio program, and preferences of the users of the client devices.

29. The server of claim 28 wherein the selected criteria is selected by one of the host, a guest of the host, and automatically by the host process.

30. The server of claim 23 wherein the plurality of client devices includes client devices participating as at least one of a listener client device, a caller client device, a host client device, and a guest client device.

31. The server of claim 23 wherein in managing the participation of the client devices, the host process is further configured to present via a host client device of the radio program at least one of results of the analysis and the contextual information.

32. The server of claim 31 wherein in managing the participation of the client devices, the host process is configured to manage a caller queue.

33. The server of claim 32 wherein in managing the caller queue, the host process is configured to do at least one of:

prioritize the caller queue based on a selection criteria;

automate the caller queue; and

automatically send electronic invitations to client devices for users of the client devices to participate in the radio program and add at least a portion of the client devices invited to the caller queue.

34. The server of claim 33 wherein in automating the caller queue, the host process is further configured to perform automatic call screening, including:

receiving a request to add a client device of a caller to the caller queue;

sending automated questions to the client device of a caller for determining the caller'"'"'s position on a current topic; and

based on received answers to the automated questions, accepting or denying the request.

35. The server of claim 34 wherein the host process is further configured to receive a selection from the host client device of the host of one of an automated call screening and a community-based call screening, wherein in the automated call screening, the host process is configured to present the client device of the caller with the automated questions, and in the community-based call screening, the host process is configured to direct the client device of the caller to one or more of the client devices of the listeners to present the automated questions to the caller.

36. The server of claim 33 wherein in automatically sending invitations to client devices for users of the client devices to participate in the radio program, the host process is further configured to:

determine that a number of client devices of callers in the caller queue passes below a predefined caller threshold;

identify client devices of potential callers from the client devices participating in the radio program based on the analysis of the contextual information;

prioritize the client devices of potential callers; and

send an electronic invitation to call to the potential callers having high priority.

37. The server of claim 36 wherein the analysis of the contextual information used to identify the client devices of potential callers includes one or more of:

a history of engagement level of the potential caller with the radio program;

a degree to which an expertise of a potential caller matches a current topic;

capabilities of the client device of the potential caller; and

a rating of the potential caller.

38. The server of claim 33 wherein the selection criteria includes one or more of:

a degree of match between the contextual information received from the client device of each caller and the contextual information received from other client devices participating in the radio program;

a degree of match between the contextual information received from the client device of each caller and a current topic; and

a degree of match between the contextual information received from the client device and a desired caller rating.

39. The server of claim 23 wherein in managing the participation of the client devices, the host process is configured to automatically generate a topic suggestion.

40. The server of claim 39 wherein in automatically generating the topic suggestion, the host process is configured to:

receive topic preferences;

determine recommended topics based on cross-referencing the topic preferences with the contextual information; and

present the recommended topics to the host for selection.

41. The server of claim 40 wherein in the automatically generating the topic suggestion, the host process is configured to monitor an engagement level automatically generate the topic suggestion in response to the engagement level falling below a predetermined threshold.

42. The server of claim 40 wherein in receiving topic preferences, the host process in configured to at least one of:

receive the topic preferences from client devices via manual input of users of the client devices;

receive the topic preferences from a topic repository; and

receive the topic preferences by monitoring exchanges among the client devices.

43. The server of claim 23 wherein in managing the participation of the client devices, the host process is further configured to present an audience engagement indicator.

44. The server of claim 43 wherein in presenting the audience engagement indicator, the host process is configured to:

determine an audience engagement level based on the contextual information, wherein the contextual information includes information collected from client devices and applications participating in the radio program; and

present the audience engagement indicator to at least the host.