Peer to peer diagnostic tool

• US 9,020,886 B2
• Filed: 12/23/2010
• Issued: 04/28/2015
• Est. Priority Date: 12/23/2010
• Status: Active Grant

• Current Assignee: NCR Atleos Corp.
• Original Assignee: NCR Corporation (NCR Voyix Corporation)
• Inventors: Angus, Robin, Walker, Gordon
• Primary Examiner(s): Pham, Hung Q
• Application Number:
  US12/977,234
• Publication Number:
  US 20120166491A1
• Time in Patent Office: 1,587 Days
• Field of Search: 235/375
• US Class Current: 707/609
• CPC Class Codes: G06F 11/3006 where the computing system is distributed, e.g. networked systems, clusters, multiprocessor systems multiprogramming arrangements G06F9/46; allocation of resources G06F9/50
• CPC Class Codes: G06F 11/3089 Monitoring arrangements determined by the means or processing involved in sensing the monitored data, e.g. interfaces, connectors, sensors, probes, agents software debugging using additional hardware using a specific debug interface G06F11/3656; performance evaluation by tracing or monitoring G06F11/3466

Abstract

A diagnostic tool comprises a memory device which stores a database of parametric performance data of a collection of transaction terminals possibly owned by different entities. Each time the tool is authorized to connect to a transaction terminal the database is accessed by a processor and a determination is made whether one or more parameter of the transaction terminal lies within a threshold amount of a statistical measure based upon the parametric performance data of the collection of transaction terminals.

Claims

1. A portable data collection device arranged to be connected to a plurality of transaction terminals by a service technician, the portable data collection device comprising:

a memory device internal to the portable data collection device storing a database containing parameter data relating to operation of the plurality of transaction terminals;

a processor communicating with the memory device; and

a connection interface for connecting the portable data collection device to each of the plurality of transaction terminals, wherein the processor is utilized by the service technician to update the database containing parameter data relating to operation of the plurality of transaction terminals in the portable data collection device, and communicates with a controller of one of the transaction terminals where parameter data relating to operation of one from said one transaction terminal is directly pushed from the controller upon connection of the portable data collection device to said one transaction terminal and being further arranged to update the database with the parameter data relating to the operation of said one transaction terminal, and wherein the parameter data is anonymized with identification data included in a header portion of the parameter data stripped out.

2. The portable data collection device of claim 1, wherein the plurality of transaction terminals are operated by more than one entity.

3. The portable data collection device of claim 1, wherein the processor is further configured to access the database and to perform a statistical analysis upon at least a sub-set of the parameter data in the database.

4. The portable data collection device of claim 1, wherein the parameter data relates to peripherals of said one transaction terminal and comprises at least a number of jams of a dispenser and a number of times a card has jammed in a card reader since a last visit of the service technician.

5. The portable data collection device of claim 1, wherein the database comprises entries relating to an average value for each parameter.

6. The portable data collection device of claim 1, wherein the database stores a unique identification number for each of the plurality of transaction terminals.

7. The portable data collection device of claim 6, wherein parameter data relating to the operation of said one transaction terminal is linked with the unique identification number for said one transaction terminal.

8. A transaction terminal of a plurality of transaction terminals comprising:

a processor within a transaction terminal configured to be operated by a service technician to communicate with a portable data storage device of the technician;

wherein the portable data storage device is arranged to store a database containing parameter data relating to operation of the plurality of transaction terminals;

wherein the processor is arranged to directly push parameter data associated with the transaction terminal to the portable data storage device upon connection of the portable data storage device to the transaction terminal, to update the database with the parameter data relating to operation of the transaction terminal connected to the portable data storage device, and to collate the parameter data relating to the operation of the transaction terminal with the parameter data relating to operation of the plurality of transaction terminals in the database and wherein the parameter data is anonymized with identification data in a header portion of the parameter data stripped out.

9. The terminal of claim 8, wherein the processor is arranged to access the database stored on the portable data storage device and is further arranged to compare at least one piece of the parameter data relating to the operation of the transaction terminal with a corresponding sub-set of the parameter data relating to operation of the plurality of transaction terminals in the database.

10. The terminal of claim 9, wherein the processor is arranged to generate an error report if the at least one piece of the parameter data relating to the operation of the transaction terminal deviates from a statistical measure associated with the sub-set of the parameter data in the database by more than a predetermined amount.

11. The terminal of claim 10, further comprising a service panel, wherein the processor is arranged to output the error report to the service panel.

12. The terminal of claim 8, wherein the processor is arranged to access the database stored on the portable data storage device and is further arranged to add the parameter data relating to the operation of the transaction terminal to the database when the database has no entry associated with the parameter data relating to the operation of the transaction terminal.

13. The terminal of claim 8, wherein the processor is arranged to access the database stored on the portable data storage device and is further arranged to update the parameter data relating to the operation of the transaction terminal to the database when more than a predetermined amount of time has elapsed since a previous update of the parameter data relating to the operation of the transaction terminal.

14. The terminal of claim 8, wherein the transaction terminal comprises any of the following:

an automated teller machine (AIM), an information kiosk, an electronic funds transfer (EFT) terminal, a financial services centre, a bill payment kiosk, a lottery kiosk, a postal services machine, a check-in and/or check-out terminal, a point-of-sale (POS) barcode scanner, POS terminal.

15. A method of analyzing parameter data from one of a plurality of transaction terminals, the method comprising:

connecting to a database of a portable data collection device of a service technician by a processor of the one transaction terminal during servicing of the one transaction terminal by the service technician, the database including parameter data relating to operation of the plurality of transaction terminals, at least some of the parameter data acquired by the portable data collection device by a direct push from each of the plurality of transaction terminals when the portable data collection device is connected to a particular one of the plurality of transaction terminals and wherein the parameter data is anonymized by stripping out identification data from a header portion of the parameter data;

comparing specific parameter data, corresponding to an operational parameter of the one transaction terminal connected to the portable data collection device, to a statistical analysis of at least a sub-set of the parameter data in the database relating to operation of the plurality of transaction terminals by the processor;

determining by the processor when the specific parameter data corresponding to the operational parameter of the one transaction terminal lies outside a threshold value; and

generating by the processor an error report when the specific parameter data corresponding to the operational parameter of the one transaction terminal lies outside the threshold value.

16. The method of claim 15, wherein the plurality of transaction terminals are operated by more than one entity.

17. The method of claim 15, further comprising adding the specific parameter data corresponding to the operational parameter of the one transaction terminal to the database when the database fails to include an entry associated with the operational parameter of the one transaction terminal.

18. The method of claim 15, further comprising updating the specific parameter data corresponding to the operational parameter of the one transaction terminal to the database when more than a predetermined amount of time has elapsed since a previous update of the specific parameter data corresponding to the operational parameter of the one transaction terminal.

19. The method of claim 15, wherein the transaction terminal comprises any of the following:

an automated teller machine (AIM), an information kiosk, an electronic funds transfer (EFT) terminal, a financial services centre, a bill payment kiosk, a lottery kiosk, a postal services machine, a check-in and/or check-out terminal, a point-of-sale (POS) barcode scanner, POS terminal.

20. A method of analyzing operational data of components within one of a plurality of transaction terminals during servicing of the one transaction terminal, the method comprising:

obtaining by a processor of the one transaction terminal the operational data of the components;

accessing by the processor a database for the plurality of transaction terminals stored in a portable storage device of a service technician when the portable storage device is connected to the one transaction terminal, wherein the database contains reference operational data of components within each of the plurality of transaction terminals and at least some of the operational data acquired by the portable storage device by a push from each of the plurality of transaction terminals when the portable storage device connected to each of the plurality of transaction terminals;

comparing the operational data of the components within the one transaction terminal to corresponding reference operational data within the database in the portable storage device and wherein the corresponding reference operational data within the database in the portable storage device is anonymized by stripping out identification data from a header portion of the operational data;

generating an error report indicative of a fault in one or more of the components of the one transaction terminal when the operational data of the components within the one transaction terminal differ from a statistical measure of the corresponding reference operational data within the database by a threshold value; and

alerting the service technician of the fault by the processor including displaying the error report on a service display of the one transaction terminal.