Maintenance operation instance collection apparatus, maintenance operation instance collection method, and maintenance operation instance collection program

• US 9,020,942 B2
• Filed: 06/08/2010
• Issued: 04/28/2015
• Est. Priority Date: 06/08/2010
• Status: Expired due to Fees

• Current Assignee: Hitachi, Ltd.
• Original Assignee: Hitachi, Ltd.
• Inventors: Uchiyama, Hiroki, Yuda, Shinya, Nakamura, Kozo
• Primary Examiner(s): Ly, Anh
• Application Number:
  US13/702,771
• Publication Number:
  US 20130091134A1
• Time in Patent Office: 1,785 Days
• Field of Search: 707/736, 702/182, 702/183, 702/184, 702/185, 702/34, 702/50, 701/1, 701/50, 701/99, 701/29, 701/117, 714/26, 714/48, 714/22, 714/42, 714/15
• US Class Current: 707/736
• CPC Class Codes: G06F 16/245 Query processing
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: G06Q 30/016 After-sales

Abstract

A maintenance operation instance collection apparatus includes: a storage unit that includes a maintenance operation instance database in which operation information obtained from a device via a sensor and maintenance information on a measure to deal with the operation information corresponding thereto are stored in association with each other; and a control unit that receives an input of new operation information, receives an input of new maintenance information, searches the maintenance operation instance database using the newly-received maintenance information as a search key, acquires searched operation information, compares the newly-received operation information to the acquired operation information, determines whether or not the newly-received operation information is close to the acquired operation information in such a degree of satisfying a prescribed criterion, and, if the newly-received operation information is not determined to be close to the acquired operation information, prompts a re-input of the newly-received maintenance information.

Claims

1. A maintenance operation instance collection apparatus which manages a maintenance instance of a device, comprising:

a storage unit that includes a maintenance operation instance database in which operation information obtained from the device via a sensor and maintenance information entered by a maintenance operator on a measure to deal with the operation information corresponding thereto, are stored in association with each other; and

a control unit that;

receives an input of new operation information,

receives an input of new maintenance information by the maintenance operator,

searches the maintenance operation instance database using the newly-received maintenance information entered by the maintenance operator as a search key, and acquires searched operation information,

compares the newly-received operation information to the acquired operation information, and determines whether or not the newly-received operation information is close to the acquired operation information in such a degree of satisfying a prescribed criterion, and,

if the newly-received operation information is not determined to be close to the acquired operation information, prompts a re-input of the newly-received maintenance information to the maintenance operator.

2. The maintenance operation instance collection apparatus according to claim 1,

wherein, if the newly-received operation information is determined to be close to the acquired operation information, the control unit stores the newly-received operation information and the newly-received maintenance information entered by the maintenance operator in associated with each other, in the maintenance operation instance database as a record thereof.

3. The maintenance operation instance collection apparatus according to claim 1,

wherein the operation information includes a parameter which is made up of plural values obtained from sensors, and

wherein, if the newly-received operation information is not determined to be close to the acquired operation information, from among parameters included in the newly-received operation information, displays a parameter of specified sensors which is different from a corresponding parameter included in the acquired operation information in such a degree of satisfying a prescribed criterion.

4. The maintenance operation instance collection apparatus according to claim 1,

wherein the maintenance information entered by the maintenance operator after a maintenance operation, includes at least one of a failure name representing what is a failure in the device, a name of a failure component exchanged by a maintenance operator, and a name of a failure part at which the exchanged component failed.

5. The maintenance operation instance collection apparatus according to claim 1,

wherein the control unit:

searches the maintenance operation instance database using the newly-received maintenance information as a search key, acquires the matched operation information, and also acquires the number of pieces of the matched and acquired operation information,

determines a reliability level which is a numerical value which gets larger as the number of pieces of the matched operation information gets larger, and

displays the determined reliability level at a time of prompting the re-input of the newly-received maintenance information.

6. A maintenance operation instance collection method using a maintenance operation instance collection apparatus which manages a maintenance instance of a device, a storage unit of the maintenance operation instance collection apparatus including a maintenance operation instance database in which operation information obtained from the device via a sensor and maintenance information entered by a maintenance operator on a measure to deal with the operation information corresponding thereto, are stored in association with each other, the maintenance operation instance collection method comprising operations, performed by a control unit of the maintenance operation instance collection apparatus, of:

receiving an input of new operation information;

receiving an input of new maintenance information by the maintenance operator;

searching the maintenance operation instance database using the newly-received maintenance information entered by the maintenance operator as a search key and acquiring searched operation information;

comparing the newly-received operation information to the acquired operation information, and determining whether or not the newly-received operation information is close to the acquired operation information in such a degree of satisfying a prescribed criterion; and

,

if the newly-received operation information is not determined to be close to the acquired operation information, prompting a re-input of the newly-received maintenance information to the maintenance operator.

7. The maintenance operation instance collection method according to claim 6, further comprising an operation, performed by the control unit, of,

if the newly-received operation information is determined to be close to the acquired operation information, storing the newly-received operation information and the newly-received maintenance information entered by the maintenance operator in association with each other, in the maintenance operation instance database as a record thereof.

8. The maintenance operation instance collection method according to claim 6,

wherein the operation information includes a parameter which is made up of plural values obtained from sensors, and

the maintenance operation instance collection method further comprising an operation, performed by the control unit, of,

if the newly-received operation information is not determined to be close to the acquired operation information, from among parameters included in the newly-received operation information, displaying a parameter of specified sensors which is different from a corresponding parameter included in the acquired operation information in such a degree of satisfying a prescribed criterion.

9. The maintenance operation instance collection method according to claim 6,

wherein the maintenance information entered by the maintenance operator after a maintenance operation, includes at least one of a failure name representing what is a failure in the device, a name of a failure component exchanged by a maintenance operator, and a name of a failure part at which the exchanged component failed.

10. The maintenance operation instance collection method according to claim 6, further comprising an operation, performed by the control unit, of,

searching the maintenance operation instance database using the newly-received maintenance information as a search key, acquiring the searched operation information, and also acquiring the number of pieces of the searched and acquired operation information,

determining a reliability level which is a numerical value which gets larger as the number of pieces of the searched operation information gets larger, and

displaying the determined reliability level at a time of prompting the re-input of the newly-received maintenance information.

11. A maintenance operation instance collection method using a maintenance operation instance collection apparatus which manages a maintenance instance of a device, a storage unit of the maintenance operation instance collection apparatus including a maintenance operation instance database in which operation information obtained from the device via a sensor and maintenance information entered by the maintenance operator on a measure to deal with the operation information corresponding thereto, are stored in association with each other, and an operation information database in which the operation information is stored in association with an identifier uniquely identifying the operation information, the maintenance operation instance collection method comprising operations, performed by the control unit of the maintenance operation instance collection apparatus, of:

receiving an input of a new identifier;

receiving an input of new maintenance information by the maintenance operator;

searching the operation information database using the newly-received identifier as a search key and acquiring searched operation information as first operation information;

searching the maintenance operation instance database using the newly-received maintenance information entered by the maintenance operator as a search key and acquiring searched operation information as second operation information;

comparing the acquired first operation information to the acquired second operation information, and determining whether or not the acquired first operation information is close to the acquired second operation information in such a degree of satisfying a prescribed criterion; and

,

if the acquired first operation information is not determined to be close to the acquired second operation information, prompting a re-input of the newly-received maintenance information to the maintenance operator.