Method and system for centralized issue tracking
First Claim
Patent Images
1. A method, comprising:
- receiving, at receiver hardware, issue tracking information from a first issue tracking system;
executing, by a central processing unit communicatively coupled to the receiver hardware, a tagging operation that reads the issue tracking information;
identifying, by the tagging operation, substantive information within the issue tracking information other than administrivia;
tagging, by the tagging operation, the substantive information; and
communicating to a second issue tracking system, by transmitter hardware communicatively coupled to the central processing unit, the tagged substantive information.
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Abstract
In one example, a method for facilitating centralized issue tracking. The method includes receiving information on a case from an issue tracking system (case information). The method facilitates executing a tagging method stored in a memory device that reads the case information, determines whether a part of the case information is desired information, and then tags the desired information. Finally, the method facilitates communicating the tagged information to a centralized database, where the centralized database stores the tagged information, and where the tagged information is accessible to the issue tracking system and at least one other issue tracking system.
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Citations
20 Claims
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1. A method, comprising:
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receiving, at receiver hardware, issue tracking information from a first issue tracking system; executing, by a central processing unit communicatively coupled to the receiver hardware, a tagging operation that reads the issue tracking information; identifying, by the tagging operation, substantive information within the issue tracking information other than administrivia; tagging, by the tagging operation, the substantive information; and communicating to a second issue tracking system, by transmitter hardware communicatively coupled to the central processing unit, the tagged substantive information. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A system, comprising:
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receiver hardware configured to receive issue tracking information from a first issue tracking system; and processing hardware communicatively coupled to the receiver hardware, the processing hardware configured to; identify substantive information within the issue tracking information, other than administrivia; identify a selected keyword within the identified substantive information; and tag the substantive information and the selected keyword. - View Dependent Claims (12, 13, 14, 15, 16)
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17. An apparatus, comprising:
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tagging hardware configured to; identify substantive information within issue tracking information, other than administrivia; identify confidential information, proprietary information, or both within the substantive information; indicate the confidential information, the proprietary information, or both, as not sharable; and indicate a remainder of the substantive information other than the confidential information, the proprietary information, or both, as sharable; and processing hardware communicatively coupled to the tagging hardware, the processing hardware configured to execute the tagging hardware. - View Dependent Claims (18, 19, 20)
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Specification