Method and system for identifying website visitors

• US 9,021,022 B2
• Filed: 01/28/2013
• Issued: 04/28/2015
• Est. Priority Date: 07/09/2002
• Status: Expired due to Term

• Current Assignee: Ip Ot Sub Ulc
• Original Assignee: Open TEXT SA (Open Text Corporation)
• Inventors: Artz, John C. Jr., Bender, William H., Pathak, Heeren
• Primary Examiner(s): Duong, Oanh
• Application Number:
  US13/752,116
• Publication Number:
  US 20130145020A1
• Time in Patent Office: 820 Days
• Field of Search: 709/203, 709/217, 709/219, 709223-224, 709/229, 707/688, 725/34
• US Class Current: 709/203
• CPC Class Codes: H04L 43/10 Active monitoring, e.g. heartbeat, ping or trace-route
• CPC Class Codes: H04L 63/10 for controlling access to devices or network resources
• CPC Class Codes: H04L 67/01 Protocols
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34

Abstract

A website server computer hosting a website can identify a visitor to the website by using information provided by a visitor server computer that interacts with the visitor. The information provided by the server computer, in some embodiments, can be a combination of an IP address and characteristics of a computing device from where the visitor visits the website. In some embodiments, the IP address of the visitor server computer is used. In embodiments where the visitor may be sharing the computing device with other users, the characteristics may include at least one characteristic that is uniquely associated with the visitor. The website server computer can use a visitor identifier thus generated to start tracking the pages that the visitor requests during the session and can generate and customize pages for the visitor by using characteristics originated from the visitor.

Claims

1. A method of identifying a website visitor, comprising:

at a server computer associated with a network site in a first computing environment, receiving from a second computing environment a server computer address and an end user computer characteristic, the end user computer characteristic comprising a unique hardware or firmware configuration of a device;

the server computer in the first computing environment generating a visitor identifier using the server computer address, the end user computer characteristic from the second computing environment, and at least one unique browsing environment characteristic associated with a user account on the device; and

the server computer in the first computing environment utilizing the visitor identifier to determine whether a user in the second computing environment associated with the user account on the device has visited the network site.

2. The method of claim 1, wherein the device is accessible by a plurality of individual users each having an account on the device, wherein the user is one of the plurality of individual users.

3. The method of claim 1, further comprising:

the server computer in the first computing environment comparing the visitor identifier with visitor identifiers stored in a database in the first computing environment.

4. The method of claim 1, wherein the server computer in the first computing environment determines that the user in the second computing environment is a returning visitor to the network site and wherein the server computer in the first computing environment generates a page customized for the returning visitor using the end user computer characteristic.

5. The method of claim 1, wherein the server computer in the first computing environment determines that additional end user computer characteristics are needed to generate the visitor identifier and sends a request to the second computing environment for the additional end user computer characteristics.

6. The method of claim 1, wherein the end user computer characteristic is one of a plurality of end user computer characteristics used by the server computer in the first computing environment to generate the visitor identifier.

7. The method of claim 6, wherein the server computer in the first computing environment generates a page customized for the user using the plurality of end user computer characteristics.

8. A computer program product comprising at least one non-transitory computer readable medium storing instructions translatable by at least one processor to cause a server computer in a first computing environment to perform:

receiving from a second computing environment a server computer address and an end user computer characteristic, the end user computer characteristic comprising a unique hardware or firmware configuration of a device;

generating a visitor identifier using the server computer address, the end user computer characteristic from the second computing environment, and at least one unique browsing environment characteristic associated with a user account on the device; and

utilizing the visitor identifier to determine whether a user in the second computing environment associated with the user account on the device has visited a network site associated with the server computer in the first computing environment.

9. The computer program product of claim 8, wherein the device is accessible by a plurality of individual users each having an account on the device, wherein the user is one of the plurality of individual users.

10. The computer program product of claim 8, wherein the instructions when translated by the at least one processor further cause the server computer in the first computing environment to perform:

comparing the visitor identifier with visitor identifiers stored in a database in the first computing environment.

11. The computer program product of claim 8, wherein the server computer in the first computing environment determines that the user in the second computing environment is a returning visitor to the network site and wherein the instructions when translated by the at least one processor further cause the server computer in the first computing environment to perform:

generating a page customized for the returning visitor using the end user computer characteristic.

12. The computer program product of claim 8, wherein the server computer in the first computing environment determines that additional end user computer characteristics are needed to generate the visitor identifier and wherein the instructions when translated by the at least one processor further cause the server computer in the first computing environment to perform:

sending a request to the second computing environment for the additional end user computer characteristics.

13. The computer program product of claim 8, wherein the end user computer characteristic is one of a plurality of end user computer characteristics used by the server computer in the first computing environment to generate the visitor identifier.

14. The computer program product of claim 13, wherein the instructions when translated by the at least one processor further cause the server computer in the first computing environment to perform:

generating a page customized for the user using the plurality of end user computer characteristics.

15. A system for identifying a website visitor comprising:

at least one processor; and

at least one non-transitory computer readable medium storing instructions translatable by the at least one processor to cause a server computer in a first computing environment to perform;

receiving from a second computing environment a server computer address and an end user computer characteristic, the end user computer characteristic comprising a unique hardware or firmware configuration of a device;

generating a visitor identifier using the server computer address, the end user computer characteristic from the second computing environment, and at least one unique browsing environment characteristic associated with a user account on the device; and

utilizing the visitor identifier to determine whether a user in the second computing environment associated with the user account on the device has visited a network site associated with the server computer in the first computing environment.

16. The system of claim 15, wherein the device is accessible by a plurality of individual users each having an account on the device, wherein the user is one of the plurality of individual users.

17. The system of claim 15, wherein the instructions when translated by the at least one processor further cause the server computer in the first computing environment to perform:

comparing the visitor identifier with visitor identifiers stored in a database in the first computing environment.

18. The system of claim 15, wherein the server computer in the first computing environment determines that the user in the second computing environment is a returning visitor to the network site and wherein the server computer in the first computing environment generates a page customized for the returning visitor using the end user computer characteristic.

19. The system of claim 15, wherein the server computer in the first computing environment determines that additional end user computer characteristics are needed to generate the visitor identifier and sends a request to the second computing environment for the additional end user computer characteristics.

20. The system of claim 15, wherein the end user computer characteristic is one of a plurality of end user computer characteristics used by the server computer in the first computing environment to generate the visitor identifier and wherein the server computer in the first computing environment generates a page customized for the user using the plurality of end user computer characteristics.