×

Audio archive generation and presentation

  • US 9,025,736 B2
  • Filed: 02/04/2008
  • Issued: 05/05/2015
  • Est. Priority Date: 02/05/2007
  • Status: Expired due to Fees
First Claim
Patent Images

1. A method for automatically generating auditory archives in a customer service environment, the method on an information processing system comprising:

  • establishing a communication link with an end user;

    retrieving an information form file, wherein the information form file comprises at least a category choice information set and at least one audio recording information set;

    prompting, in response to the retrieving, the end user to answer a set of questions based on the category choice information set and the audio recording information set stored within the information form file;

    storing a data set associated with each answer to each question in the set of questions given by the end user, wherein at least a first data set is stored in the information form file in a storage area corresponding the category choice information set, and wherein at least a second data set is stored in the information form file in a storage area corresponding to the audio recording information set;

    combining the first and second data sets into a combined data set having a given sequence;

    generating auditory data representing the combined data set having the given sequence; and

    storing the auditory data that has been generated as an auditory archive file in a storage area of the information form file designated for audio archive files.

View all claims
  • 1 Assignment
Timeline View
Assignment View
    ×
    ×