Mechanism for facilitating dynamic social media-based management of assets in an on-demand services environment

• US 9,026,563 B2
• Filed: 03/15/2013
• Issued: 05/05/2015
• Est. Priority Date: 02/02/2012
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Juillard, Loic
• Primary Examiner(s): LU, KUEN S
• Application Number:
  US13/841,340
• Publication Number:
  US 20140025424A1
• Time in Patent Office: 781 Days
• Field of Search: 707/803
• US Class Current: 707/803
• CPC Class Codes: G06F 16/972 Access to data in other repository systems, e.g. legacy data or dynamic Web page generation
• CPC Class Codes: G06Q 10/06316 Sequencing of tasks or work
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

In accordance with embodiments, there are provided mechanisms and methods for facilitating dynamic management of assets in an on-demand services environment. In one embodiment and by way of example, a method includes receiving, in real-time, a request for performance of one or more tasks relating to management of assets. The management of assets may include management of data relating to the assets, where the assets may include hardware assets or software assets, wherein the request is received at a first computing system. The method may further include performing, in real-time, the one or more tasks. The one or more tasks may include dynamically customizing, according to the request, data relating to the assets.

Claims

1. A method of facilitating a computerized asset management system for a plurality of hardware assets of software assets in a system having a plurality of users with at least some of the users having different roles in the system, the method comprising:

receiving at the computerized asset management system a request for performance of one or more tasks relating to management of data relating to assets, wherein management of the asset comprises at least management of data relating to the asset in the computerized asset management system;

performing automatically at least in part in the computerized asset management system the one or more tasks comprising at least dynamically customizing, according to the request, data relating to the assets; and

generating automatically at least in part in the computerized asset management system feed information including identifier information identifying at least one of the users, the asset and the task, the information being generated depending upon the role of the user in the system and the feed information being suitable when received by a social media mechanism having a real-time news stream that allows user to follow others and to post messages to the news stream to generate a feed of human readable information regarding the asset management task performed, wherein the information displayed is capable of depending upon the role of the user.

2. The method of claim 1 wherein the performing the one or more tasks further comprises dynamically modifying the asset according to the request.

3. The method of claim 1 wherein a frequency of information provided via the feed is based on the role within the organization.

4. The method of claim 1 wherein the information provided via the feed is based on a lifecycle stage of the asset.

5. The method of claim 1 wherein the information provided via the feed is based on a user profile, a user preference and/or a user privilege level.

6. The method of claim 1 wherein the social media mechanism comprises a real-time collaboration platform for users, wherein the platform has a service that sends information proactively via a real-time feed stream that allows users to receive information according to their organizational role.

7. The method of claim 1 wherein the management of data relating to the asset is provided by a cloud-based asset management application.

8. The method of claim 1 wherein the information corresponding to the one or more tasks comprises at least one photograph.

9. A system comprising:

a computing device having a memory to store instructions, and a processing device to execute the instructions, wherein the instructions cause the processing device to;

receive, in real-time, at the computerized asset management system a request for performance of one or more tasks relating to management of data relating to assets, wherein management of the asset comprises at least management of data relating to the asset in the computerized asset management system;

perform, in real-time, automatically at least in part in the computerized asset management system the one or more tasks comprising at least dynamically customizing, according to the request, data relating to the assets; and

generate automatically at least in part in the computerized asset management system feed information including identifier information identifying at least one of the users, the asset and the task, the information being generated depending upon the role of the user in the system and the feed information being suitable when received by a social media mechanism having a real-time news stream that allows user to follow others and to post messages to the news stream to generate a feed of human readable information regarding the asset management task performed, wherein the information displayed is capable of depending upon the role of the user.

10. The system of claim 9 wherein the performing the one or more tasks further comprises dynamically modifying the asset according to the request.

11. The system of claim 9 wherein a frequency of information provided via the feed is based on the role within the organization.

12. The system of claim 9 wherein the information provided via the feed is based on a lifecycle stage of the asset.

13. The system of claim 9 wherein the information provided via the feed is based on a user profile, a user preference and/or a user privilege level.

14. The system of claim 9 wherein the social media mechanism comprises a real-time collaboration platform for users, wherein the platform has a service that sends information proactively via a real-time feed stream that allows users to receive information according to their organizational role.

15. The system of claim 9 wherein the management of data relating to the asset is provided by a cloud-based asset management application.

16. The system of claim 9 wherein the information corresponding to the one or more tasks comprises at least one photograph.

17. An article of manufacture comprising a non-transitory computer-readable medium having stored thereon instructions that, when executed by one or more processors, cause the one or more processors to:

receive, in real-time, at the computerized asset management system a request for performance of one or more tasks relating to management of data relating to assets, wherein management of the asset comprises at least management of data relating to the asset in the computerized asset management system;

perform, in real-time, automatically at least in part in the computerized asset management system the one or more tasks comprising at least dynamically customizing, according to the request, data relating to the assets; and

generate automatically at least in part in the computerized asset management system feed information including identifier information identifying at least one of the users, the asset and the task, the information being generated depending upon the role of the user in the system and the feed information being suitable when received by a social media mechanism having a real-time news stream that allows user to follow others and to post messages to the news stream to generate a feed of human readable information regarding the asset management task performed, wherein the information displayed is capable of depending upon the role of the user.

18. The medium of claim 17 wherein the instructions that cause the one or more computing platforms to perform the one or more tasks further comprise instructions that, when executed, cause the one or more computing platforms to dynamically modify the asset according to the request.

19. The medium of claim 17 wherein a frequency of information provided via the feed is based on the role within the organization.

20. The medium of claim 17 wherein the information provided via the feed is based on a lifecycle stage of the asset.

21. The medium of claim 17 wherein the information provided via the feed is based on a user profile, a user preference and/or a user privilege level.

22. The medium of claim 17 wherein the social media mechanism comprises a real-time collaboration platform for users, wherein the platform has a service that sends information proactively via a real-time feed stream that allows users to receive information according to their organizational role.

23. The medium of claim 17 wherein the management of data relating to the asset is provided by a cloud-based asset management application.

24. The medium of claim 17 wherein the information corresponding to the one or more tasks comprises at least one photograph.