Systems and methods for use of transaction data for customers

• US 9,031,866 B1
• Filed: 11/17/2008
• Issued: 05/12/2015
• Est. Priority Date: 11/17/2008
• Status: Active Grant

• Current Assignee: JP Morgan Chase Bank, N.A. (JP Morgan Chase & Co)
• Original Assignee: JP Morgan Chase Bank, N.A. (JP Morgan Chase & Co)
• Inventors: Acharya, Ravi, Knackstedt, Lee, Mann, William F. III, Ng, Steven, Conrad, Christopher R.
• Primary Examiner(s): Danneman, Paul
• Application Number:
  US12/272,004
• Time in Patent Office: 2,367 Days
• Field of Search: 705/26
• US Class Current: 705/26.1
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls
• CPC Class Codes: G06Q 30/0255 based on user history
• CPC Class Codes: G06Q 30/0613 Third-party assisted
• CPC Class Codes: G06Q 30/0629 for generating comparisons

Abstract

The invention provides a system and method for using transaction data to provide information to a customer, the information being provided in response to a request from the customer so as to assist the customer in decisioning. The method may comprising inputting transaction data regarding a plurality of transactions effected at a plurality of merchants; inputting a request for information from a requesting customer, the request including parameters related to the request; performing processing based on both the transaction data and the request for information, the processing including generating a response to the request; and outputting the response to the requesting customer. The request and processing may relate to identifying activities of similarly situated persons vis-à-vis the requesting customer, based on the transaction data. The request may relate to identifying an optimum merchant to secure purchase of a target item. Further, the request may relate to determining an optimum sequence in which to perform a plurality of desired activities. Various other features are described.

Claims

1. A method for using transaction data to provide information to a customer, the information being provided in response to a request from the customer to assist the customer in decisioning, the method comprising;

inputting transaction data, by a tangibly embodied processing system, regarding a plurality of transactions effected at a plurality of merchants;

inputting, by the processing system, a request for information from a requesting customer, the request including parameters related to the request;

performing processing, by the processing system, based on both the transaction data and the request for information, the processing including generating a response to the request; and

the processing including determining an indicator of transaction congestion at a physical store of each of the plurality of merchants, the indicator of transaction congestion based on the transaction data that was input and the request for information from the customer as such request for information relates to store transaction data; and

outputting, by the processing system, the response to the requesting customer, the response including the indicator of transaction congestion.

2. The method of claim 1, wherein the request and processing relate to identifying activities of similarly situated persons vis-à

-vis the requesting customer, based on the transaction data.

3. The method of claim 2, wherein the processing includes:

comparing parameters of the requesting customer with parameters of other customers to determine which other customers are similar to the requesting customer;

based on the comparing, identifying similar customers;

determining what activities are engaged in by the similar customers, and including any such identified activities in the response to the requesting customer.

4. The method of claim 3, wherein the requesting customer ranks the weight that the parameters are accorded in determining which other customers are similar to the requesting customer.

5. The method of claim 3, wherein the identifying similar customers is performed by comparing a plurality of attributes of the requesting customer with other customers.

6. The method of claim 3, wherein the identifying similar customers is performed by assigning the requesting customer to a category, and determining similar customers based on other customers that are in the same category.

7. The method of claim 6, wherein a listing of the desired activities is included in the request for information.

8. The method of claim 7, wherein the request from the requesting customer dictates whether real time or historical data is used in the processing.

9. The method of claim 1, wherein the request relates to identifying an optimum merchant to secure purchase of a target item.

10. The method of claim 9, wherein the processing includes determining the timeliness of the transaction data that is used in the processing.

11. The method of claim 1, wherein the request relates to decisioning by the customer in determining a sequence in which to perform a plurality of desired activities, the plurality of desired activities constituted by desired purchases at the plurality of merchants.

12. The method of claim 11, wherein the determining the timeliness of the transaction data that is used in the processing includes determining whether real time or historical data is used in the processing.

13. The method of claim 1, wherein the customer is at least one of a person and a merchant customer.

14. The method of claim 1, wherein the request relates to identifying a merchant to shop at a particular time, such time selected by the customer;

and the performing processing based on both the transaction data and the request for information includes determining the frequency of transactions at the plurality of merchants, the plurality of merchants identified by the customer in the request for information, and

the performing processing including identifying an optimum merchant from the plurality of merchants, the optimum merchant constituted by a single merchant that is determined by the processing to be most desirable based on one or more parameters.

15. The method of claim 14, wherein a listing of merchants is generated and output to the customer, the listing reflecting availability of each of the plurality of merchants to process an in-store transaction.

16. The method of claim 15, wherein the listing is provided to the customer in a graphical manner.

17. The method of claim 15, wherein the listing is provided to the customer in a graphical manner using a color code scheme.

18. The method of claim 1, further including processing a requested transaction, at a location of a merchant point of sale, from the requesting customer, the processing including authenticating the transaction.

19. The method of claim 18, wherein the authenticating the transaction includes comparing the location of the merchant point of sale vis-à

-vis a location of a customer device of the requesting customer.

20. The method of claim 19, wherein the comparing the location of the merchant point of sale vis-à

-vis the location of the customer device includes using a set of rules relating to transaction amount and location exceptions, and wherein the customer device is a cell phone.

21. A system the processes transaction data to provide information to a customer, the information being provided in response to a request from the customer to assist the customer in decisioning, the system comprising;

a communications portion, in the form of a computer processor, that;

inputs transaction data regarding a plurality of transactions effected at a plurality of merchants; and

each of the plurality of merchants constituted by a physical store in which persons effect transactions to generate store transaction data for that particular merchant, and

the processing system, for each of the plurality of merchants, respectively inputting such store transaction data for that particular merchant, and

the store transaction data, from the plurality of merchants, collectively constituting the transaction data; and

inputs a request for information from a requesting customer, the request including parameters related to the request; and

a processing portion, in the form of a computer processor, that;

performs processing based on both the transaction data and the request for information, the processing including generating a response to the request; and

the processing portion outputting the response to the requesting customer through the communications portion; and

the processing including determining an indicator of transaction congestion at a physical store of each of the plurality of merchants, the indicator of transaction congestion based on the store transaction data that was input and the request for information from the customer as such request for information relates to the store transaction data; and

the response to the request including the indicator of transaction congestion.

22. The system of claim 21, wherein the customer is a merchant.

23. The system of claim 21, wherein the customer is a credit card holder.

24. The system of claim 21, wherein the processing portion is in the form of computer code disposed on a computer readable medium.

25. A method for using transaction data to provide information to a customer, the information being provided in response to a request from the customer to assist the customer in decisioning, the method comprising;

inputting transaction data, by a tangibly embodied processing system, regarding a plurality of transactions effected at a plurality of merchants, and

each of the plurality of merchants constituted by a physical store in which persons effect transactions to generate store transaction data for that particular merchant, and

the processing system, for each of the plurality of merchants, respectively inputting such store transaction data for that particular merchant, and

the store transaction data, from the plurality of merchants, collectively constituting the transaction data;

inputting, by the processing system, a request for information from a requesting customer, the request including parameters related to the request;

performing processing, by the processing system, based on both the transaction data and the request for information, the processing including generating a response to the request; and

outputting, by the processing system, the response to the requesting customer;

wherein the request and processing relate to identifying activities of similarly situated persons vis-à

-vis the requesting customer, based on the transaction data; and

wherein the processing, performed by the processing system, includes;

comparing parameters of the requesting customer with parameters of other customers to determine which other customers are similar to the requesting customer;

based on the comparing, identifying similar customers;

determining what activities are engaged in by the similar customers, and including any such identified activities in the response to the requesting customer; and

wherein respective weights that the parameters are accorded in determining which other customers are similar to the requesting customer are input from the requesting customer;

wherein the request relates to decisioning by the customer in determining a sequence in which to perform a plurality of desired activities, the plurality of desired activities constituted by desired purchases at the plurality of merchants;

wherein the processing, performed by the processing system, includes determining the timeliness of the transaction data that is used in the processing; and

wherein the determining the timeliness of the transaction data that is used in the processing includes determining whether real time or historical data is used in the processing; and

wherein the request from the requesting customer dictates whether real time or historical data is used in the processing; and

wherein the request relates to identifying a merchant to shop at a particular time, such time selected by the customer; and

the performing processing based on both the transaction data and the request for information includes determining the frequency of transactions at a plurality of merchants, the plurality of merchants identified by the customer in the request for information, and

the performing processing including identifying an optimum merchant from the plurality of merchants, the optimum merchant constituted by a single merchant that is determined by the processing to be most desirable based on one or more parameters;

wherein a listing of merchants is generated and output to the customer, the listing reflecting availability of each of the plurality of merchants to process an in-store transaction; and

wherein the listing is provided to the customer in a graphical manner; and

the performing processing including determining an indicator of transaction congestion at a physical store of each of the plurality of merchants, the indicator of transaction congestion based on the store transaction data that was input and the request for information from the customer as such request for information relates to the store transaction data; and

the response to the request including the indicator of transaction congestion in the listing of merchants that is generated and output.