Method and system for providing network based transaction metrics

• US 9,031,903 B2
• Filed: 07/31/2006
• Issued: 05/12/2015
• Est. Priority Date: 07/31/2006
• Status: Expired due to Fees

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Inventors: Rong, Ruowen, Fu, Gang, Chen, Lingrong
• Primary Examiner(s): Le, Debbie
• Assistant Examiner(s): Mobin, Hasanul
• Application Number:
  US11/496,090
• Publication Number:
  US 20080027962A1
• Time in Patent Office: 3,207 Days
• Field of Search: None
• US Class Current: 707/607
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

An approach is provided for metrics data collection for business transactions. An online activity (e.g., Application Programming Interface (API) call) associated with a business flow is identified. It is determined whether the online activity is a part of a transaction, wherein the transaction is defined according to a business rule. Status of the transaction is updated if the online activity is a part of the transaction.

Claims

1. A computer-implemented method, comprising:

identifying an online activity associated with a business flow;

determining, by a processor, whether the online activity is a part of a transaction,

wherein the transaction is defined according to a business rule,

wherein the transaction is characterized by a defined sequence of steps of a plurality of online activities that a user performs on a portal to complete an action, and the identified online activity is associated with the business rule if the identified online activity is one of the plurality of online activities and within the sequence,

wherein the defined sequence of steps include activities associated with one of portal activity, work functionality, work productivity or a combination thereof and are exclusive of activities for executing the transaction;

updating status of the transaction responsive to the determination that the online activity is a part of the transaction;

storing the activity log and the transaction log in a plurality of queues; and

processing the activity log, the plurality of queues and the transaction log to generate metrics data,

wherein the metrics data comprise at least a time period, customer information, and report type,

wherein the processing of the plurality of queues and the transaction log is performed in parallel to generate the metrics data,

wherein the report type is selected by a user and comprises one or more of Total User Activities, Account Management, and Online Billing.

2. The method according to claim 1, wherein the transaction log is modified with the updated status, the method further comprising:

updating an online activity log based on the identified online activity.

3. The method according to claim 1, wherein the metrics data is accessible via an online portal or a reporting system.

4. The method according to claim 1, wherein the online activity includes an Application Programming Interface (API) call.

5. The method according to claim 1, further comprising:

determining whether the transaction is new; and

creating a new transaction log for the new transaction.

6. The method according to claim 1, wherein the step of updating the status is asynchronous with the business flow.

20. The method according to claim 1, wherein the metrics data further comprise a type of transaction, status of the transaction, the actor of the transaction and a time stamp associated with the transaction.

21. The method according to claim 1, wherein the user selects a manner of displaying the report type.

22. The method according to claim 21, wherein the report type is displayed as a graph and the user selects either a bar graph or a pie chart display.

7. A system, comprising:

a processor configured to identify an online activity associated with a business flow and to determine whether the online activity is a part of a transaction,

wherein the transaction is defined according to a business rule,

wherein the transaction is characterized by a defined sequence of steps of a plurality of online activities that a user performs on a portal to complete an action, and the identified online activity is associated with the business rule if the identified online activity is one of the plurality of online activities and within the sequence,

wherein the defined sequence of steps include activities associated with one of portal activity, work functionality, work productivity or a combination thereof and are exclusive of activities for executing the transaction,

wherein the processor is further configured to modify a transaction log with the updated status and to update an online activity log based on the identified online activity;

a plurality of queues configured to store the activity log and the transaction log; and

a data processor configured to process the activity log the of queues and the transaction log to generate metrics data,

wherein the processor is further configured to update status of the transaction responsive to the determination that the online activity is a part of the transaction,

wherein the processing of the plurality of queues and the transaction log is performed in parallel to generate the metrics data,

wherein the metrics data comprise at least a time period, customer information, and report type,

wherein the report type is selected by a user and comprises one or more of Total User Activities, Account Management, and Online Billing.

8. The system according to claim 7, wherein the metrics data is accessible via an online portal or a reporting system.

9. The system according to claim 7, wherein the online activity includes an Application Programming Interface (API) call.

10. The system according to claim 7, wherein the processor is further configured to determine whether the transaction is new, and to create a new transaction log for the new transaction.

11. The system according to claim 7, wherein the updating of the status is asynchronous with the business flow.

12. A method, comprising:

retrieving metrics data from a database in response to a request from a user; and

presenting the metrics data to the user,

wherein metrics data corresponds to a transaction that is defined by a business rule to include one or more online activities, the metrics data comprising at least a time period, customer information, and report type,

wherein the metrics data is associated with a processing of an activity log, a plurality of queues and a transaction log to generate the metrics data,

wherein the processing of the plurality of queues and the transaction log has been performed in parallel to generate the metrics data,

wherein the transaction is characterized by a defined sequence of steps of a plurality of online activities that a user performs on a portal to complete an action, and the one or more online activities are associated with the business rule if the one or more online activities are at least one of the plurality of online activities and within the sequence,

wherein the defined sequence of steps include activities associated with one of portal activity, work functionality, work productivity or a combination thereof and are exclusive of activities for executing the transaction,

wherein the report type is selected by a user and comprises one or more of Total User Activities, Account Management, and Online Billing.

13. The method according to claim 12, wherein the one or more activities are maintained in an online activity log.

14. The method according to claim 12, wherein the online activity includes an Application Programming Interface (API) call.

15. The method according to claim 12, wherein the metrics data is used to generate a report on a real-time basis.

16. An apparatus, comprising:

a processor configured to retrieve metrics data from a database in response to a request from a user; and

a graphical user interface configured to present the metrics data to the user,

wherein metrics data corresponds to a transaction that is defined by a business rule to include one or more online activities, the metrics data comprising at least a time period, customer information, and report type,

wherein the metrics data is associated with a processing of an activity log, a plurality of queues and a transaction log to generate the metrics data,

wherein the processing of the plurality of queues and the transaction log has been performed in parallel to generate the metrics data,

wherein the transaction is characterized by a defined sequence of steps of a plurality of online activities that a user performs on a portal to complete an action, and the one or more online activities are associated with the business rule if the one or more online activities are at least one of the plurality of online activities and within the sequence,

wherein the defined sequence of steps include activities associated with one of portal activity, work functionality, work productivity or a combination thereof and are exclusive of activities for executing the transaction,

wherein the report type is selected by a user and comprises one or more of Total User Activities, Account Management, and Online Billing.

17. The apparatus according to claim 16, wherein the one or more activities are maintained in an online activity log.

18. The apparatus according to claim 16, wherein the online activity includes an Application Programming Interface (API) call.

19. The apparatus according to claim 16, wherein the metrics data is used to generate a report on a real-time basis.