Management and diagnosis of telephonic devices
First Claim
1. A method of managing self-provisioned enterprise telephonic devices, comprising:
- receiving a self-provisioning request from an enterprise telephonic device, the enterprise telephonic device being non-provisioned, at a device management server in an enterprise network, wherein the enterprise network does not have previous data associated with the enterprise telephonic device, the self-provisioning request including a domain name system lookup request and a request to register as an element of the enterprise network;
providing to the enterprise telephonic device an enterprise network address that permits the enterprise telephonic device to communicate with the device management server;
establishing a voice data link with the enterprise telephonic device so as to permit the enterprise telephonic device to communicate over a data network with endpoint telephonic devices; and
periodically receiving at the device management server heartbeat data from the enterprise telephonic device, the heartbeat data being indicative of a status of at least one functionality of the enterprise telephonic device, including a voice communication function.
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Accused Products
Abstract
Systems and methods of managing and diagnosing enterprise telephonic devices are disclosed. A provisioning request can be received from an enterprise telephonic device. The provisioning request can include a domain name system lookup request. An enterprise network address of a device management server can be provided to the enterprise telephonic device. A voice data link can be established with the enterprise telephonic device so as to permit the enterprise telephonic device to communicate over a data network with endpoint telephonic devices. The device management server can periodically receive heartbeat data from the enterprise telephonic device. The heartbeat can be indicative of a status of at least one functionality of the enterprise telephonic device. The enterprise telephonic device can provide diagnostic logs when requested by the device management server. In addition, the enterprise telephonic device can be configured to periodically request software updates.
44 Citations
15 Claims
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1. A method of managing self-provisioned enterprise telephonic devices, comprising:
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receiving a self-provisioning request from an enterprise telephonic device, the enterprise telephonic device being non-provisioned, at a device management server in an enterprise network, wherein the enterprise network does not have previous data associated with the enterprise telephonic device, the self-provisioning request including a domain name system lookup request and a request to register as an element of the enterprise network; providing to the enterprise telephonic device an enterprise network address that permits the enterprise telephonic device to communicate with the device management server; establishing a voice data link with the enterprise telephonic device so as to permit the enterprise telephonic device to communicate over a data network with endpoint telephonic devices; and periodically receiving at the device management server heartbeat data from the enterprise telephonic device, the heartbeat data being indicative of a status of at least one functionality of the enterprise telephonic device, including a voice communication function. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A device management server apparatus comprising:
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a processing unit; a communication device; a memory containing instructions, that when executed by the processing unit, cause the apparatus to; receive a self-provisioning request from an enterprise telephonic device, the enterprise telephonic device being non-provisioned, at the device management server in an enterprise network via the communication device, wherein the enterprise network does not have previous data associated with the enterprise telephonic device, the self-provisioning request including a domain name system lookup request and a request to register as an element of the enterprise network; provide to the enterprise telephonic device an enterprise network address that permits the enterprise telephonic device to communicate with the device management server; establish a voice data link with the enterprise telephonic device so as to permit the enterprise telephonic device to communicate over a data network with endpoint telephonic devices; and periodically receive, at the device management server, heartbeat data from the enterprise telephonic device, the heartbeat data being indicative of a status of at least one functionality of the enterprise telephonic device, including a voice communication function. - View Dependent Claims (12, 13, 14, 15)
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Specification