Method and system for providing content generation capabilities

• US 9,032,308 B2
• Filed: 02/02/2010
• Issued: 05/12/2015
• Est. Priority Date: 02/05/2009
• Status: Active Grant

• Current Assignee: Bazaarvoice Incorporated
• Original Assignee: Bazaarvoice Incorporated
• Inventors: Chen, Andrew, Decker, Sam, Barrett, Patrick
• Primary Examiner(s): Lo, Weilun
• Assistant Examiner(s): Hassan, Rashedul
• Application Number:
  US12/698,447
• Publication Number:
  US 20100205549A1
• Time in Patent Office: 1,925 Days
• Field of Search: 715/760, 715/733, 715/742, 715/748, 715/705, 715/714
• US Class Current: 715/760
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

Systems and methods for providing a manufacturer portal are disclosed. More specifically, in one embodiment a content distribution system, as a central location for user generated content may also provide manufacturers with a portal to monitor, and participate in, the process of content generation and distribution. This portal may provide the manufacturers with the ability to: view generated content related to that manufacturer and to filter this user generated content utilizing a wide variety of criteria and to generate content which may be responsive to presented generated content. Content generated by a manufacturer through their portal may subsequently be incorporated into one or more retailer'"'"'s site utilizing the content distribution system.

Claims

1. A method, comprising:

receiving, by a computer system, user generated content relating to a plurality of products, wherein the received user generated content includes individual items respectively collected using a plurality of web sites via which individual ones of the plurality of products are offered for sale, and wherein the plurality of web sites correspond to a plurality of sellers;

receiving, by the computer system, one or more criteria specified by a particular supplier of one or more particular products;

the computer system determining that a particular item of the user generated content includes a question that relates to the one or more particular products and also satisfies the one or more criteria, wherein the particular item of the user generated content corresponds to a particular web site of the plurality of web sites;

based on determining that the particular item of the user generated content includes the question, the computer system providing the particular item of the user generated content to the particular supplier; and

causing, by the computer system, supplier generated content from the particular supplier to be displayed, at the particular web site, in association with the question included in the particular item of the user generated content.

2. The method of claim 1, wherein the user generated content comprises product reviews that are collected from consumers browsing the one or more particular products at one or more of the plurality of web sites.

3. The method of claim 1, further comprising:

based on determining that a different particular item of the user generated content does not include any questions, the computer system filtering the different particular item of user generated content out from a set of user generated content to be provided to the particular supplier, wherein the set includes the particular item.

4. The method of claim 1, wherein providing the particular item of the user generated content is based on a determination that the question has no corresponding answers on the particular web site.

5. The method of claim 1,

wherein the supplier generated content comprises one or more associated answers from the particular supplier for one or more questions.

6. The method of claim 1, wherein the one or more criteria specified by the particular supplier include a requirement that the question is unanswered.

7. The method of claim 1,

wherein the one or more criteria specified by the particular supplier include one or more identifiers of the one or more particular products.

8. The method of claim 1, wherein the plurality of sellers includes the particular supplier and one or more other entities that sell the particular item.

9. The method of claim 1, wherein the plurality of sellers does not include the particular supplier.

10. A non-transitory computer-readable medium having stored thereon instructions executable by a computer system to cause the computer system to perform operations comprising:

receiving user generated content relating to a plurality of products, wherein the received user generated content includes individual items respectively collected using a plurality of web sites via which individual ones of the plurality of products are offered for sale, and wherein the plurality of web sites correspond to a plurality of sellers;

determining that one or more criteria specified by a particular supplier of one or more particular products are satisfied by a particular item of the user generated content that relates to the one or more particular products, wherein the particular item of the user generated content corresponds to a particular web site of the plurality of web sites, and wherein the one or more criteria include a requirement that a question be present in the user generated content;

providing the particular item of the user generated content to the particular supplier; and

causing supplier generated content related to the particular item of the user generated content to be transmitted to a user device.

11. The non-transitory computer-readable medium of claim 10, wherein receiving the user generated content comprises receiving product reviews collected from consumers browsing the one or more particular products at the one or more of the plurality of web sites.

12. The non-transitory computer-readable medium of claim 11, wherein the consumers browsing the one or more particular products include one or more purchasers of the one or more particular products.

13. The non-transitory computer-readable medium of claim 10, wherein the one or more criteria specified by the particular supplier include a requirement that that the question is unanswered.

14. The non-transitory computer-readable medium of claim 13, wherein the one or more criteria specified by the particular supplier include a requirement that that the question has fewer than a threshold number of answers.

15. The non-transitory computer-readable medium of claim 10, wherein the one or more criteria specified by the particular supplier include an identifier of the particular supplier.

16. The non-transitory computer-readable medium of claim 10, wherein the one or more criteria specified by the particular supplier include an identifier of the one or more particular products.

17. The non-transitory computer-readable medium of claim 10, wherein the plurality of sellers includes the particular supplier and one or more other entities that sell the particular item.

18. The non-transitory computer-readable medium of claim 10, wherein the plurality of sellers does not include the particular supplier.

19. A system, comprising:

one or more processors; and

non-transitory memory coupled to the one or more processors, wherein the memory stores instructions executable by the system to cause the system to perform operations that include;

receiving user generated content relating to a plurality of products, wherein the received user generated content includes individual items respectively collected using a plurality of web sites via which individual ones of the plurality of products are offered for sale, and wherein the plurality of web sites correspond to a plurality of sellers;

receiving one or more criteria from a particular supplier;

determining that a particular item of the user generated content includes a question that relates to one or more particular products that correspond to the particular supplier and also satisfies the one or more criteria, wherein the particular item of the user generated content corresponds to a particular web site of the plurality of web sites;

based on determining that the particular item of the user generated content includes the question, providing the particular item of the user generated content to the particular supplier;

receiving supplier generated content from the particular supplier that corresponds to the particular item of the user generated content; and

associating the received supplier generated content with the particular item of the user generated content, wherein the associating is configured to facilitate display of the received supplier generated content in connection with the particular item of the user generated content at the particular web site.

20. The system of claim 19, wherein the user generated content comprises product reviews that are collected from consumers browsing the one or more particular products at the one or more of the plurality of web sites.

21. The system of claim 20, wherein the operations further comprise the system filtering out a different particular item of user generated content from a set of user generated content to be provided to the particular supplier based on the different particular item not having any questions.

22. The system of claim 19, wherein the one or more criteria specified by the particular supplier include a requirement that the question is unanswered by the particular supplier.

23. The system of claim 19, wherein the one or more criteria is an identifier of the particular supplier;

and

wherein the determining that the particular item of the user generated content satisfies the one or more criteria includes determining that the one or more particular products correspond to the particular supplier.

24. The system of claim 19, wherein the one or more criteria is an identifier of the one or more particular products;

and

wherein the determining that the particular item of the user generated content satisfies the one or more criteria includes determining that the one or more particular products correspond to the particular supplier.

25. The system of claim 19, wherein the plurality of sellers includes the particular supplier and one or more other entities that sell the particular item.

26. The system of claim 19, wherein the plurality of sellers does not include the particular supplier.