Reverse manifesting by returns service provider

• US 9,033,230 B2
• Filed: 12/23/2003
• Issued: 05/19/2015
• Est. Priority Date: 02/10/2003
• Status: Active Grant

• Current Assignee: Pitney Bowes Global Logistics LLC
• Original Assignee: Newgistics Incorporated
• Inventors: Combs, Terry, Milch, Jennifer A.
• Primary Examiner(s): Mai, Thien T
• Application Number:
  US10/745,096
• Publication Number:
  US 20040194056A1
• Time in Patent Office: 4,165 Days
• Field of Search: 235/385, 235/492, 235/462.01, 705/1, 705/53, 705/407, 705/401, 705/409
• US Class Current: 235/385
• CPC Class Codes: G06Q 30/016 After-sales

Abstract

A method of calculating shipping costs due to a carrier in connection with customer returns of items shipped to the customer by merchant. A returns center receives shipping due packages containing returned items. Affixed to each package is a printed label, the label having machine readable manifesting data, representing at least a package identifier, the origin of the package, the a delivery location. The manifesting data is scanned and the package is weighed. Data collected from the scanning and weighing steps is delivered to a processing system, which calculates shipping costs and generates a manifest report.

Claims

1. A method, performed by a returns provider on behalf of a plurality of merchants, of calculating shipping costs due to a carrier in connection with customer returns of items, comprising the steps of:

receiving, from a carrier, a postage due package containing at least one returned item at a returns center, wherein the postage due package requires that shipping charges are to be calculated and paid after the item is received at the returns center and wherein the returns center is associated with a third party other than the plurality of merchants and the carrier;

wherein affixed to each package is a printed label, the label having machine readable package attribute data comprising data representing at least a package identifier, the machine readable attribute data further comprising data representing manifesting data comprising at least the origin of the package and a delivery location;

upon receiving the postage due package at the returns center, scanning the machine readable data to obtain the data representing the manifesting data on each package and to identify a selected one of the plurality of merchants;

upon receiving the postage due package at the returns center, weighing the postage due package, thereby obtaining weight data;

delivering the manifesting data and the weight data to a computer processing system;

storing shipping rate data in the computer processing system; and

using the computer processing system at the returns center to calculate a shipping cost for the postage due package, the shipping cost calculated based on the manifesting data obtained from the machine readable data on the printed label and the weight data obtained as a result of weighing the postage due package at the returns center.

2. The method of claim 1, wherein the carrier is the United States Postal Service.

3. The method of claim 1, wherein the receiving step is performed by receiving packages from multiple carriers, wherein a sorting step follows the receiving step.

4. The method of claim 1, wherein the package identification is an invoice number of an invoice associated with the returned item.

7. The method of claim 1, wherein the destination data is the zip code of a carrier station near the returns center.

8. The method of claim 1, further comprising the step of determining package dimensions, and delivering the package dimensions to the processing system.

9. The method of claim 1, wherein the step of using the processing system to calculate shipping costs is performed for periodic batches of packages.

10. The method of claim 1, further comprising generating a package level manifesting report.

11. The method of claim 10, further comprising delivering the manifest report to the carrier in electronic form.

12. The method of claim 1, wherein scanning the machine readable package attribute data further comprises reading data indicating that manifesting is to be performed.

5. A method, performed by a returns provider, of calculating shipping costs due to a carrier in connection with customer returns of items, comprising the steps of:

receiving, from a carrier, postage due packages containing returned items at a returns center, wherein the postage due package requires that shipping charges are to be calculated and paid after the item is received at the returns center and wherein the returns center is associated with a third party other than the plurality of merchants and the carrier;

wherein affixed to each package is a printed label, the label having machine readable package attribute data, the machine readable package attribute data comprising data representing at least;

the origin of the package identified by the zip code of the customer returning the item; and

the delivery location of the package;

reading the manifesting data on each package;

weighing each package, thereby obtaining weight data;

delivering the manifesting data and the weight data to a computer processing system at the returns center;

using the computer processing system at the returns center to calculate a shipping cost for each postage due package, the shipping cost calculated based on the manifesting data obtained from the machine readable package attribute data on the printed label and the weight data obtained as a result of weighing the postage due package at the returns center; and

storing shipping rate data in the computer processing system.

6. A method, performed by a returns provider, of calculating shipping costs due to a carrier in connection with customer returns of items, comprising the steps of:

receiving, from a carrier, postage due packages containing returned items at a returns center, wherein the postage due package requires that shipping charges are to be calculated and paid after the item is received at the returns center and wherein the returns center is associated with a third party other than the plurality of merchants and the carrier;

wherein affixed to each package is a printed label, the label having machine readable package attribute data, the machine readable package attribute data comprising data representing at least;

the origin of the package; and

the delivery location of the package identified by the zip code of the returns center;

reading the manifesting data on each package;

weighing each package, thereby obtaining weight data;

delivering the manifesting data and the weight data to a computer processing system at the returns center; and

using the computer processing system at the returns center to calculate a shipping cost for each postage due package, the shipping cost calculated based on the manifesting data obtained from the machine readable package attribute data on the printed label and the weight data obtained as a result of weighing the postage due package at the returns center; and

storing shipping rate data in the computer processing system.

13. A system for calculating shipping costs due to a carrier in connection with customer returns of items, comprising:

a scanning station configured to;

receive a postage due package containing at least one returned item, wherein affixed to each package is a printed label, the label having machine readable package attribute data representing at least a package identifier, manifesting data, and a merchant identifier, the postage due package received from a carrier at a returns center providing returns services on behalf of a plurality of merchants, wherein the postage due package requires that shipping charges are to be calculated and paid after the item is received at the returns center and wherein the returns center is associated with a third party other than the plurality of merchants and the carrier;

scan the machine readable package attribute data to obtain the manifesting data and to identify a selected one of the plurality of merchants, the machine readable package attribute data comprising data identifying both an origin of the package and a delivery location; and

weigh the package to obtain weight data;

a computer processing system at the returns center, the computer processing system in communication with the scanning station, the computer processing system configured to;

receive the manifesting data and the weight data from the scanning station;

maintain shipping rate data; and

calculate a shipping cost for the postage due package, the shipping cost calculated based on the manifesting obtained from the machine readable package attribute data on the printed label and the weight data obtained as a result of weighing the postage due package at the returns center.

14. The system of claim 13, wherein the scanning station is operable to receive the postage due package from the United States Postal Service.

15. The system of claim 13, wherein the processing system is operable to maintain the shipping rates of multiple carriers.

16. The system of claim 13, wherein the package identification is an invoice number of the invoice associated with the returned item.

17. The system of claim 13, wherein the origin data is the zip code of the customer returning the item.

18. The system of claim 13, wherein the manifesting data comprises the zip code of the returns center.

19. The system of claim 13, wherein the manifesting data comprises the zip code of a carrier station near the returns center.

20. The system of claim 13, wherein the processing system is further operable to receive shipping attribute data other than weight data.

21. The system of claim 20, wherein the shipping attribute data other than weight data comprises package dimension data.

22. The system of claim 20, the shipping attribute data other than weight data comprises special handling data.

23. The system of claim 13, wherein the processing system is further operable to generate a package level manifest report.

24. The system of claim 23, wherein the processing system is further operable to deliver the manifest report to the carrier in electronic form.

25. The system of claim 13, wherein the machine readable manifesting comprises RFID data.