System and method for automated product version rollback

• US 9,038,054 B1
• Filed: 05/30/2013
• Issued: 05/19/2015
• Est. Priority Date: 06/01/2012
• Status: Active Grant

• Current Assignee: Google LLC (Alphabet Inc.)
• Original Assignee: Google Inc. (Alphabet Inc.)
• Inventors: Kozak, Michael Marian
• Primary Examiner(s): Rampuria, Satish
• Application Number:
  US13/906,003
• Time in Patent Office: 719 Days
• Field of Search: 717120-123, 717168-178
• US Class Current: 717/170
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls
• CPC Class Codes: G06Q 30/0282 Rating or review of business operators or products

Abstract

A method, computer program product, and computer system for a sentiment action process. Electronic feedback reports about a version of a product are received over a network from one or more users of a plurality of users. Sentiment of at least a portion of the electronic feedback reports about the version of the product is analyzed. The sentiment of at least the portion of the electronic feedback reports about the version of the product is determined to have reached a threshold. In response to determining that the sentiment of at least the portion of the electronic feedback reports about the version of the product has reached the threshold, the version of the product is automatically changed to a second version of the product.

Claims

1. A computer-implemented method, comprising:

providing, over a network, a version of a product to a plurality of end users of the product;

providing, over a network, a user interface that allows the end users of a provided version of a product to indicate a degree of positive or negative sentiment about one or more features of the provided version of the product;

receiving, over a network, electronic feedback reports from one or more of the plurality of end users, the electronic feedback reports including a degree of positive or negative sentiment about one or more features of a provided version of a product;

aggregating the degree of positive or negative sentiment in the feedback reports based on the product version;

determining whether the aggregated degree of positive or negative sentiment relating to a first version of the product has reached a predetermined threshold; and

in response to determining that the aggregated degree of positive or negative sentiment has reached the predetermined threshold, automatically changing the version of the product to be provided from the first version to a second version of the product, and

providing the second version of the product to a plurality of end users.

2. The computer-implemented method of claim 1 wherein the second version of the product is one of a previous version of the product and a next version of the product.

3. The computer-implemented method of claim 1, wherein determining if the aggregated degree of positive or negative sentiment has reached a predetermined threshold includes

determining a difference between the aggregated degree of positive or negative sentiment regarding the first version of the product and the aggregated degree of positive or negative sentiment regarding the second version of the product.

4. The computer-implemented method of claim 1, wherein the threshold includes a threshold for at least one of an amount of the electronic feedback reports received, an amount of positive sentiment compared to negative sentiment, and an amount of time that the one or more users spend using the version of the product.

5. A non-transitory computer readable medium having embodied thereon instructions which, when executed by a processor, cause the processor to perform operations comprising:

providing, over a network, a version of a product to a plurality of end users of the product;

providing, over a network, a user interface that allows the end users of a provided version of a product to indicate a degree of positive or negative sentiment about one or more features of the provided version of the product;

receiving, over a network, electronic feedback reports from one or more of the plurality of end users, the electronic feedback reports including a degree of positive or negative sentiment about one or more features of a provided version of a product;

aggregating the degree of positive or negative sentiment in the feedback reports based on the product version;

determining whether the aggregated degree of positive or negative sentiment relating to a first version of the product has reached a predetermined threshold;

in response to determining that the aggregated degree of positive or negative sentiment has reached the predetermined threshold, automatically changing the version of the product to be provided from a first version to a second version of the product, and

providing the second version of the product to a plurality of end users.

6. The medium of claim 5 wherein the second version of the product is one of a previous version of the product and a next version of the product.

7. The medium of claim 5 wherein determining if the aggregated degree of positive or negative sentiment has reached a predetermined threshold includes determining a difference between the aggregated degree of positive or negative sentiment regarding the first version of the product and the aggregated degree of positive or negative sentiment regarding the second version of the product.

8. The medium of claim 5 wherein the predetermined threshold includes a threshold for at least one of an amount of the electronic feedback reports received, an amount of positive sentiment compared to negative sentiment, and an amount time that the one or more users spend using the version of the product.

9. A computing system including a processor and memory configured to perform operations comprising:

providing, over a network, a version of a product to a plurality of end users of the product;

providing, over a network, a user interface that allows the end users of a provided version of a product to indicate a degree of positive or negative sentiment about one or more features of the provided version of the product;

receiving, over a network, electronic feedback reports from one or more of the plurality of end users, the electronic feedback reports including a degree of positive or negative sentiment about one or more features of a provided version of a product;

aggregating the degree of positive or negative sentiment in the feedback reports based on the product version;

determining whether the aggregated degree of positive or negative sentiment relating to a first version of the product has reached a predetermined threshold; and

in response to determining that the aggregated degree of positive or negative sentiment has reached the predetermined threshold, automatically changing the version of the product to be provided from the first version to a second version of the product, and

providing the second version of the product to a plurality of end users.

10. The computing system of claim 9 wherein the second version of the product is one of a previous version of the product and a next version of the product.

11. The computing system of claim 9 wherein determining if the aggregated degree of positive or negative sentiment has reached a predetermined threshold includes determining a difference between the aggregated degree of positive or negative sentiment regarding the first version of the product and the aggregated degree of positive or negative sentiment regarding the second version of the product.

12. The computing system of claim 9 wherein the predetermined threshold includes a threshold for at least one of an amount of the electronic feedback reports received, an amount of positive sentiment compared to negative sentiment, and an amount of time that the one or more users spend using the version of the product.