Method and system for managing and controlling direct access of an administrator to a computer system
First Claim
1. A method for managing and controlling direct access of an administrator to a computer system, the method implemented by at least one computer program on the computer system, the method comprising:
- receiving, by an interceptor application which resides on the computer system and intercepts the direct access, from the administrator, a request for the direct access to the computer system;
sending, by the interceptor application, the administrator a message informing that the computer system is under service management;
requesting, by the interceptor application, a service management system to search open tickets, wherein the service management system comprising a ticketing system and a configuration management database (CMDB) storing the open tickets;
requesting, by the interceptor application, the administrator to choose at least one ticket from the open tickets, in response to that the open tickets are found;
checking, by the interceptor application, status of the at least one ticket to determine whether the at least one ticket is valid;
redirecting, by the interceptor application, the administrator to log onto the service management system for generating a new ticket by the service management system, in response to that the open tickets are not found;
receiving, by the interceptor application, from the service management system, the new ticket generated by the service management system; and
granting, by the interceptor application, the administrator the direct access to the computer system, based on at least one of;
determining that the at least one ticket is valid and determining that the new ticket is received.
1 Assignment
0 Petitions
Accused Products
Abstract
A method and computer program product for managing and controlling direct access of an administrator to a computer system. At least one computer program on the computer system receives from the administrator a request for the direct access to the managed computer system directly from the system console and requests a service management system to search open tickets. In response to that the open tickets are found, the at least one computer program requests the administrator to choose at least one ticket from the open tickets and grants the administrator the direct access to the computer system in response to determining that the at least one ticket is valid.
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Citations
18 Claims
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1. A method for managing and controlling direct access of an administrator to a computer system, the method implemented by at least one computer program on the computer system, the method comprising:
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receiving, by an interceptor application which resides on the computer system and intercepts the direct access, from the administrator, a request for the direct access to the computer system; sending, by the interceptor application, the administrator a message informing that the computer system is under service management; requesting, by the interceptor application, a service management system to search open tickets, wherein the service management system comprising a ticketing system and a configuration management database (CMDB) storing the open tickets; requesting, by the interceptor application, the administrator to choose at least one ticket from the open tickets, in response to that the open tickets are found; checking, by the interceptor application, status of the at least one ticket to determine whether the at least one ticket is valid; redirecting, by the interceptor application, the administrator to log onto the service management system for generating a new ticket by the service management system, in response to that the open tickets are not found; receiving, by the interceptor application, from the service management system, the new ticket generated by the service management system; and granting, by the interceptor application, the administrator the direct access to the computer system, based on at least one of;
determining that the at least one ticket is valid and determining that the new ticket is received. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A computer program product for managing and controlling direct access of an administrator to a computer system, the computer program product comprising:
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one or more computer-readable tangible storage devices and program instructions stored on at least one of the one or more computer-readable tangible storage devices, the program instructions comprising; program instructions to receive, by an interceptor application which resides on the computer system and intercepts the direct access, from the administrator, a request for the direct access to the computer system; program instructions to send, by the interceptor application, the administrator a message informing that the computer system is under service management; program instructions to request, by the interceptor application, a service management system to search open tickets, wherein the service management system comprising a ticketing system and a configuration management database (CMDB) storing the open tickets; program instructions to request, by the interceptor application, the administrator to choose at least one ticket from the open tickets, in response to that the open tickets are found; program instructions to check, by the interceptor application, status of the at least one ticket to determine whether the at least one ticket is valid; program instructions to redirect, by the interceptor application, the administrator to log onto the service management system for generating a new ticket by the service management system, in response to that the open tickets are not found; program instructions to receive, by the interceptor application, from the service management system, the new ticket generated by the service management system; and program instructions to grant, by the interceptor application, the administrator the direct access to the computer system, based on at least one of;
determining that the at least one ticket is valid and determining that the new ticket is received. - View Dependent Claims (8, 9, 10, 11, 12)
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13. A computer system for managing and controlling direct access of an administrator to a computer system, the computer system comprising:
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one or more processors, one or more computer-readable tangible storage devices, and program instructions stored on at least one of the one or more computer-readable tangible storage devices for execution by at least one of the one or more processors, the program instructions comprising; program instructions to receive, by an interceptor application which resides on the computer system and intercepts the direct access, from the administrator, a request for the direct access to the computer system; program instructions to send, by the interceptor application, the administrator a message informing that the computer system is under service management; program instructions to request, by the interceptor application, a service management system to search open tickets, wherein the service management system comprising a ticketing system and a configuration management database (CMDB) storing the open tickets; program instructions to request, by the interceptor application, the administrator to choose at least one ticket from the open tickets, in response to that the open tickets are found; program instructions to check, by the interceptor application, status of the at least one ticket to determine whether the at least one ticket is valid; program instructions to redirect, by the interceptor application, the administrator to log onto the service management system for generating a new ticket by the service management system, in response to that the open tickets are not found; program instructions to receive, by the interceptor application, from the service management system, the new ticket generated by the service management system; and program instructions to grant, by the interceptor application, the administrator the direct access to the computer system, based on at least one of;
determining that the at least one ticket is valid and determining that the new ticket is received. - View Dependent Claims (14, 15, 16, 17, 18)
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Specification