Messaging response system providing translation and conversion written language into different spoken language
First Claim
Patent Images
1. In a communications system, a method for managing messaging communications among a plurality of parties and a messaging response system comprising a plurality of messaging stations, the method comprising the steps of:
- receiving first messaging communications in text format at the messaging response system;
identifying a first party as having originated first messaging communications;
selectively routing the first messaging communications to a particular first messaging station based at least upon an identity of the first party;
translating and converting the first messaging communications from a written language into a different spoken language to generate a corresponding first audio messaging communications in audio format to be transmitted to a second party based on language preferences stored in a first profile of the first party;
receiving a second audio messaging communications in audio format from the second party in replying to the first audio messaging communications at the messaging response system;
translating and converting the second audio messaging communications from the spoken language into the written language to generate a corresponding second messaging communications in text format to be transmitted to the first party based on language preferences stored in a second profile of the second party; and
charging accounts of the first and the second parties fees for the translation and conversion services.
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Abstract
A messaging response system is disclosed wherein a service providing system provides services to users via messaging communications. In accordance with an exemplary embodiment of the present invention, multiple respondents servicing users through messaging communications may appear to simultaneously use a common “screen name” identifier.
200 Citations
197 Claims
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1. In a communications system, a method for managing messaging communications among a plurality of parties and a messaging response system comprising a plurality of messaging stations, the method comprising the steps of:
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receiving first messaging communications in text format at the messaging response system; identifying a first party as having originated first messaging communications; selectively routing the first messaging communications to a particular first messaging station based at least upon an identity of the first party; translating and converting the first messaging communications from a written language into a different spoken language to generate a corresponding first audio messaging communications in audio format to be transmitted to a second party based on language preferences stored in a first profile of the first party; receiving a second audio messaging communications in audio format from the second party in replying to the first audio messaging communications at the messaging response system; translating and converting the second audio messaging communications from the spoken language into the written language to generate a corresponding second messaging communications in text format to be transmitted to the first party based on language preferences stored in a second profile of the second party; and charging accounts of the first and the second parties fees for the translation and conversion services. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35)
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36. A session router for routing messaging communications among a plurality of parties and a first messaging response system comprising a plurality of messaging stations, the session router comprising:
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a messaging service interface for communicating a first messaging communications in text format among a first party and the first messaging response system; a routing associating means for providing a first routing association between the first messaging communications associated with the first party and a first messaging station; a session routing process for causing the first messaging communications from the first party to be selectively communicated to the first messaging station responsive to the routing association represented by the routing associating means; a translator and converter means for translating and converting the first messaging communications from a written language into a different spoken language to generate a corresponding first audio messaging communications in audio format to be transmitted to a second party based on language preferences stored in a first profile of the first party; a means for receiving a second audio messaging communications in audio format from the second party in replying to the first audio messaging communications at the first messaging response system, wherein the translator and converter means translates and converts the second audio messaging communications from the spoken language into the written language to generate a corresponding second messaging communications in text format to be transmitted to the first party based on language preferences stored in a second profile of the second party; and a billing system charging accounts of the first and the second parties fees for the translation and conversion services. - View Dependent Claims (37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 62)
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63. A session router for managing instant messaging communications to a plurality of instant messaging stations, the session router comprising:
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means for receiving a first instant messaging communication in text format from a first party; means for associating a first instant messaging station with the first party, wherein the first instant messaging communications received from the first party are directed to the instant messaging station; a translating and converting means for translating and converting the first instant messaging communications from a written language into a different spoken language to generate a corresponding first audio messaging communications in audio format to be transmitted to a second party based on language preferences stored in a first profile of the first party; a receiver means for receiving a second audio messaging communications in audio format from the second party in replying to the first audio messaging communications at a messaging response system, wherein the translating and converting means translates and converts the second audio messaging communications from the spoken language into the written language to generate a corresponding second instant messaging communications in text format to be transmitted to the first party based on language preferences stored in a second profile of the second party; and a billing system charging accounts of the first and the second parties fees for the translation and conversion services.
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64. A service providing system for providing service to a first party via messaging communications and a messaging response system with the first party, the service providing system comprising:
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a messaging communications interface means for communicating via the messaging communications, wherein first messaging communications in text format from the first party are received by the service providing system; a first messaging station for performing a service responsive to the first messaging communications received from the first party; a session router means for selectively directing the first messaging communications from the first party to the first messaging station, a translator and converter means for translating and converting the first messaging communications from a written language into a different spoken language to generate a corresponding first audio messaging communications in audio format to be transmitted to a second party based on language preferences stored in a first profile of the first party; a means for receiving a second audio messaging communications in audio format from the second party in replying to the first audio messaging communications at the messaging response system, wherein the translator and converter means translates and converts the second audio messaging communications from the spoken language into the written language to generate a corresponding second messaging communications in text format to be transmitted to the first party based on language preferences stored in a second profile of the second party; and a billing system charging accounts of the first and the second parties fees for the translation and conversion services. - View Dependent Claims (65, 66, 67, 68, 69, 70, 71, 72, 73, 74, 75, 76, 77, 78, 79, 80, 81, 82, 83, 84, 85)
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86. A method for providing a service to a first party via instant communications and a messaging response system, the method comprising:
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establishing first communications in text format with an instant communications client associated with the first party; responsive at least to the first communications, causing second communications to be established via a communications network; translating and converting the first communications from a written language into a different spoken language to generate a corresponding first audio messaging communications in audio format to be transmitted to a second party based on language preferences stored in a first profile of the first party; receiving a second audio messaging communications in audio format from the second party in replying to the first audio messaging communications at the messaging response system; translating and converting the second audio messaging communications from the spoken language into the written language to generate the second communications in text format to be transmitted to the first party based on language preferences stored in a second profile of the second party; and charging accounts of the first and the second parties fees for the translation and conversion services. - View Dependent Claims (87, 88, 89, 90, 91, 92, 93, 94, 95, 96, 97, 98, 99, 100, 101, 102, 103, 104, 105, 106, 107, 108, 109, 110, 111)
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112. A service providing system for providing service to a first party via messaging communications and a messaging response system with the first party, the first party being coupled to a messaging system, the service providing system comprising:
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a messaging system interface means for communicating with the messaging system, wherein first messaging communications in text format from the first party are received by the service providing system; a first messaging station for performing an action responsive to the first messaging communications received from the first party; a communications network control interface means for coupling the service providing system to a communications network wherein the service providing system causes the communications network to establish communications; a translator and converter means for translating and converting the first messaging communications from a written language into a different spoken language to generate a corresponding first audio messaging communications in audio format to be transmitted to a second party based on language preferences stored in a first profile of the first party; a means for receiving a second audio messaging communications in audio format from the second party in replying to the first audio messaging communications at the messaging response system, wherein the translator and converter means translates and converts the second audio messaging communications from the spoken language into the written language to generate a corresponding second messaging communications in text format to be transmitted to the first party based on language preferences stored in a second profile of the second party; and a billing system charging accounts of the first and the second parties fees for the translation and conversion services. - View Dependent Claims (113, 114, 115, 116, 117)
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118. A non-transitory computer-readable medium comprising instructions which, when executed by a processor, cause a communication system to perform a method for managing messaging communications among a plurality of parties and a messaging response system, the message response system comprising a plurality of messaging stations, the method comprising:
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receiving first messaging communications in text format at the messaging response system; identifying a first party as having originated the first messaging communications; selectively routing the first messaging communications to a particular first messaging station based upon the identity of the first party; translating and converting the first messaging communications from a written language into a different spoken language to generate a corresponding first audio messaging communications in audio format to be transmitted to a second party based on language preferences stored in a first profile of the first party; receiving a second audio messaging communications in audio format from the second party in replying to the first audio messaging communications at the messaging response system; translating and converting the second audio messaging communications from the spoken language into the written language to generate a corresponding second messaging communications in text format to be transmitted to the first party based on language preferences stored in a second profile of the second party; and charging accounts of the first and the second parties fees for the translation and conversion services. - View Dependent Claims (119, 120, 121, 122, 123, 124, 125, 126, 127, 128, 129, 130, 131, 132, 133, 134, 135, 136, 137, 138, 139, 140, 141, 142, 143, 144, 145, 146, 147, 148, 149, 150, 151)
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152. A non-transitory computer-readable medium comprising instructions which, when executed by a processor, cause a service providing system to perform a method for providing service to a first party via messaging communications and a messaging response system, the first party using an instant communications client, the method comprising the steps of:
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establishing first communications in text format with an instant communications client associated with the first party; responsive at least to the first communications, causing second communications to be established via a communications network; translating and converting the first communications from a written language into a different spoken language to generate a corresponding first audio messaging communications in audio format to be transmitted to a second party based on language preferences stored in a first profile of the first party; receiving a second audio messaging communications in audio format from the second party in replying to the first audio messaging communications at the messaging response system; translating and converting the second audio messaging communications from the spoken language into the written language to generate the second communications in text format to be transmitted to the first party based on language preferences stored in a second profile of the second party; and charging accounts of the first and the second parties fees for the translation and conversion services. - View Dependent Claims (153, 154, 155, 156, 157, 158, 159, 160, 161, 162, 163, 164, 165, 166, 167, 168, 169, 170, 171, 172, 173, 174)
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175. A system for providing a service to a first party via instant communications and a messaging response system, the system comprising:
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means for establishing first communications with an instant communications client associated with the first party; means for causing, responsive at least to the first communications, second communications to be established via a communications network; means for translating and converting the first communications from a written language into a different spoken language to generate a corresponding first audio messaging communications in audio format to be transmitted to a second party based on language preferences stored in a first profile of the first party; means for receiving a second audio messaging communications in audio format from the second party in replying to the first audio messaging communications at the messaging response system; means for translating and converting the second audio messaging communications from the spoken language into the written language to generate the second communications in text format to be transmitted to the first party based on language preferences stored in a second profile of the second party; and means for charging accounts of the first and the second parties fees for the translation and conversion services. - View Dependent Claims (176, 177, 178, 179, 180, 181, 182, 183, 184, 185, 186, 187, 188, 189, 190, 191, 192)
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193. In a service providing system, a method of providing service to a first party via messaging communications and a messaging response system comprising the steps of:
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at the service providing platform, receiving a first messaging communication in text format from the first party, wherein the first messaging communication is addressed to an instant communications screen name associated with the service providing system; responsive at least to the receiving the first messaging communication from the first party, establishing a communications session wherein at least one participant communicates without having to compose discrete messages; translating and converting the first messaging communications from a written language into a different spoken language to generate a corresponding first audio messaging communications in audio format to be transmitted to the at least one participant based on language preferences stored in a first profile of the first party; receiving a second audio messaging communications in audio format from the at least one participant in replying to the first audio messaging communications; translating and converting the second audio messaging communications from the spoken language into the written language to generate a corresponding second messaging communications in text format to be transmitted to the first party based on language preferences stored in a second profile of the at least one participant; and charging accounts of the first and the at least one participant fees for the translation and conversion services. - View Dependent Claims (194)
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195. A method of providing a service to a party via messaging communications and a messaging response system, comprising the steps of:
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providing a user interface element which can be activated by the party; responsive to the activating of the user interface element, effecting instant communications in text format between the party and the messaging response system via a first communications session; wherein, responsive to the instant communications, the messaging response system establishes a second communications session wherein at least one participant communicates without having to compose discrete messages; translating and converting the instant communications from a written language into a different spoken language to generate a corresponding first audio messaging communications in audio format to be transmitted to the at least one participant based on language preferences stored in a first profile of the party; receiving a second audio messaging communications in audio format from the at least one participant in replying to the first audio messaging communications at the messaging response system; translating and converting the second audio messaging communications from the spoken language into the written language to generate another instant communications in text format to be transmitted to the party based on language preferences stored in a second profile of the at least one participant; and charging accounts of the party and the at least one participant fees for the translation and conversion services. - View Dependent Claims (196, 197)
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Specification