Techniques to access messaging services for branch offices

• US 9,049,051 B2
• Filed: 10/10/2007
• Issued: 06/02/2015
• Est. Priority Date: 10/10/2007
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Inventors: Didcock, Cliff, Wilson, Michael
• Primary Examiner(s): Zhu, Alvin
• Application Number:
  US11/973,737
• Publication Number:
  US 20090097478A1
• Time in Patent Office: 2,792 Days
• Field of Search: 370/352, 370/353, 370/354, 379/272, 379/273, 379/274, 455/412.1, 455/412.2, 455/413
• US Class Current: 1/1
• CPC Class Codes: H04L 12/5692 Selection among different networks
• CPC Class Codes: H04L 47/70 Admission control; Resource allocation
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04L 65/1056 Multi-site
• CPC Class Codes: H04L 65/1104 Session initiation protocol [SIP]
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42382 Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
• CPC Class Codes: H04M 3/53308 Message originator indirectly connected to the message centre, e.g. after detection of busy or absent state of a called party
• CPC Class Codes: H04M 7/0057 Services where the data services network provides a telephone service in addition or as an alternative, e.g. for backup purposes, to the telephone service provided by the telephone services network
• CPC Class Codes: H04M 7/1285 Details of finding and selecting a gateway for a particular call

Abstract

Techniques to access messaging services for branch offices are described. In one embodiment, for example, an apparatus may include a network interface for a packet-switched network, a private branch exchange for a circuit-switched network, and a gateway to couple to the network interface and the private branch exchange. The gateway may be operative to establish a packet-switched call connection with the network interface and a circuit-switched call connection with the private branch exchange. The gateway may further include a call router to route a call request over a circuit-switched network with the private branch exchange on behalf of a call terminal to access messaging services from a data center with a messaging server when the call terminal and the network interface are unavailable. Other embodiments are described and claimed.

Claims

1. A method, comprising:

providing a communication system to receive a call request at a branch office, the communication system including a gateway, a first network interface to a placket-switched network, and a second interface to a circuit-switched network;

receiving at a call router in the gateway, a call request for an internal call terminal of the branch office;

determining at the gateway that the call terminal is unavailable to complete the call request;

determining at the gateway that a packet-switched network is unavailable to complete a packet-switched call connection to a data center having a messaging server, the data center being geographically remote from the branch office and operative to provide a unified messaging service for all internal call terminals serviced by the branch office and communicates with the branch office via the packet-switched network and the circuit-switched network;

establishing a circuit-switched call connection with the data center from the call router via a circuit-switched private branch exchange (PBX) in the branch office to route the call request to the data center over the circuit-switched network when the packet-switched network is unavailable; and

sending dual-tone multi-frequency signals representing call terminal identification information uniquely identifying a mail box for the call terminal from the gateway to the data center over the circuit-switched call connection to allow the messaging server to record a message for the call terminal.

2. The method of claim 1, comprising sending the call terminal identification information over the circuit-switched call connection using a sequence of tones for the dual-tone multi-frequency signals.

3. The method of claim 1, comprising sending the call terminal identification information over the circuit-switched call connection using a dual-tone multi-frequency signal representing a start message delimiter for the call terminal identification information.

4. The method of claim 1, comprising sending the call terminal identification information over the circuit-switched call connection using a dual-tone multi-frequency signal representing an end message delimiter for the call terminal identification information.

5. The method of claim 1, comprising sending a branch office identifier for the branch office and a call terminal extension for the call terminal as part of call terminal identification information.

6. The method of claim 1, comprising sending a call terminal extension for the call terminal as part of the call terminal identification information.

7. The method of claim 1, comprising sending a globally unique identifier for the call terminal as part of the call terminal identification information.

8. An article comprising a computer readable hardware memory unit containing instructions that when executed cause a system to:

receive a call request, over a circuit-switched network, from a call router in a gateway of a branch office to access messaging services on behalf of a call terminal serviced by the branch office at a data center having a messaging server, the branch office comprising the gateway, a first network interface to a packet-switched network, and a second interface to a circuit-switched network, wherein the call request is received via a circuit-switched private branch exchange (PBX) in the branch office, wherein the data center operates to provide a unified messaging service for all internal call terminals serviced by the branch office, is geographically remote from the branch office, and communicates with the branch office via the packet-switched network and the circuit-switched network;

send a call response to establish a circuit-switched call connection between the branch office and the data center over the circuit-switched network;

receive a call terminal extension as dual-tone multi-frequency signals uniquely identifying a mail box for the call terminal over the circuit-switched call connection from the branch office; and

record a message for the call terminal by the messaging server using the call terminal identification information.

9. The article of claim 8, comprising instructions that when executed cause the system to send the call response from the messaging server to establish the circuit-switched call connection.

10. The article of claim 8, comprising instructions that when executed cause the system to send the call response from a gateway for the data center to establish the circuit-switched call connection.

11. The article of claim 8, comprising instructions that when executed cause the system to receive the call terminal extension as dual-tone multi-frequency signals by a gateway for the data center.

12. The article of claim 8, comprising instructions that when executed cause the system to interpret dual-tone multi-frequency signals to retrieve the call terminal extension for the messaging server by a gateway for the data center.

13. The article of claim 8, comprising instructions that when executed cause the system to generate a message with the call terminal extension for the messaging server by a gateway for the data center.

14. The article of claim 8, comprising instructions that when executed cause the system to send a message with the call terminal extension from a gateway for the data center to the messaging server.

15. The article of claim 8, comprising instructions that when executed cause the system to receive the call terminal extension over the circuit-switched call connection as dual-tone multi-frequency signals including a start message delimiter for the call terminal extension and an end message delimiter for the call terminal extension.

16. A branch office system, comprising:

a network interface for a packet-switched network;

a private-branch exchange for a circuit-switched network;

a data center that is geographically remote from the branch office system and operative to provide a unified messaging service for all internal call terminals serviced by the branch office apparatus and communicates with the branch office system via the packet-switched network and the circuit-switched network; and

a gateway to couple to the network interface and the private branch exchange, the gateway operative to establish a packet-switched call connection with the network interface and a circuit-switched call connection with the private branch exchange, the gateway having a call router to process a call request received for an internal call terminal serviced by the branch office system at the gateway, the call router operative to route the call request to the data center, over a circuit-switched network with the private branch exchange, on behalf of the internal call terminal to access messaging services from the data center having a messaging server when the internal call terminal and the network interface are unavailable, wherein the data center retrieves call terminal identification information if there is insufficient information for the messaging server to identify a message mail box associated with the internal call terminal from the call request.

17. The system of claim 16, the call router operative to establish a circuit-switched call connection over the circuit-switched network with the private branch exchange, and the send call terminal identification information uniquely identifying the call terminal over the circuit-switched call connection to allow the messaging server to record a message for the call terminal.

18. The system of claim 16, comprising a dual-tone multi-frequency generator operative to generate dual-tone multi-frequency signals, the call router operative to send the call terminal identification information over the circuit-switched call connection using the dual-tone multi-frequency signals.

19. The system of claim 16, the call terminal identification information including a branch office identifier for the branch office system and a call terminal extension for the call terminal.

20. The system of claim 16, the call terminal identification information including a branch office telephone number for the branch office system and a call terminal extension for the call terminal.