Device level performance monitoring and analysis
First Claim
1. A method comprising:
- accessing device data received from a plurality of devices, the device data including a listing of network devices, each network device having a device profile;
accessing service reports, each report related to a service issue;
identifying a set of problem prone device profiles, each problem prone device profile representing common aspects of at least one network device associated with a particular service issue;
determining, by a processing device, from the listing of network devices, an at risk network device based on a profile of the at risk device matching the common aspects of at least one device profile in the set of problem prone device profiles, wherein the at risk device has not reported the particular service issue;
determining that the device data and the service reports lack a joinable data element;
introducing at least one linking data set; and
determining the associations between devices and service issues based on a comparison between the device data and the service reports using the at least one linking data set.
2 Assignments
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Accused Products
Abstract
Methods relating to device level performance monitoring and analysis include accessing device data including a listing of network devices, with each network device having a device profile. The methods further include accessing service reports, with each report related to a service issue. A set of devices profiles from the listing of network devices may be identified based on a particular device being associated with a particular service issue. The method further includes determining a set of problem prone device profiles from the set of devices profiles. A system including at least one database and a report processor may be configured to associate device data with service reports, identify service issue trends from service reports, identify at least one at risk device susceptible to future service issues related to service issue trends, and provide preventative support to the identified at least one at risk device.
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Citations
17 Claims
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1. A method comprising:
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accessing device data received from a plurality of devices, the device data including a listing of network devices, each network device having a device profile; accessing service reports, each report related to a service issue; identifying a set of problem prone device profiles, each problem prone device profile representing common aspects of at least one network device associated with a particular service issue; determining, by a processing device, from the listing of network devices, an at risk network device based on a profile of the at risk device matching the common aspects of at least one device profile in the set of problem prone device profiles, wherein the at risk device has not reported the particular service issue; determining that the device data and the service reports lack a joinable data element; introducing at least one linking data set; and determining the associations between devices and service issues based on a comparison between the device data and the service reports using the at least one linking data set. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A method comprising:
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accessing device data received from a plurality of devices, the device data including a device profile for each device and device attribute data including associations between devices and device attributes; accessing service reports; associating the device data with the service reports; identifying a service issue trend based on a common aspect of the device data associated with the service reports, the common aspect including at least one common device attribute shared by at least two of the service reports; identifying, by a processing device, at least one at risk device susceptible to future service issues based on the service issue trend by determining that the at least one at risk device is also associated with the at least one common device attribute related to the service issue trend, wherein the at least one at risk device has not reported a service report associated with the service issue trend; providing preventative support to the identified at least one at risk device; determining that the device data and the service reports lack a joinable data element; introducing at least one linking data set; and determining the associations between devices and service issues based on a comparison between the device data and the service reports using the at least one linking data set. - View Dependent Claims (8, 9, 10, 11, 12)
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13. A system, comprising:
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at least one database configured to store service reports, device data, and device attribute data; and a report processor communicatively coupled to the at least one database, the report processor configured to; associate the device data with the service reports, identify a service issue trend based on a common aspect of the device data associated with the service reports, the common aspect including at least one common device attribute shared by a at least two of the service reports, identify at least one at risk device susceptible to future service issues based on the service issue trend by determining that the at least one at risk device is also associated with the at least one common aspect related to the service issue trend, wherein the at least one at risk device is not known by the report processor to have experienced a particular service issue associated with the service issue trend, provide preventative support to the identified at least one at risk device; determining that the device data and the service reports lack a joinable data element; introducing at least one linking data set; and determining the associations between devices and service issues based on a comparison between the device data and the service reports using the at least one linking data set. - View Dependent Claims (14, 15, 16, 17)
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Specification