Systems and methods for determining social perception scores

• US 9,053,421 B2
• Filed: 09/02/2014
• Issued: 06/09/2015
• Est. Priority Date: 08/04/2011
• Status: Active Grant

• Current Assignee: Smart Information Flow Technologies LLC
• Original Assignee: Smart Information Flow Technologies LLC
• Inventors: Miller, Christopher A., Wu, Peggy, Rye, Jeffrey M., Funk, Harry B., Ott, Tammy Elizabeth, Schmer-Galunder, Sonja Maria
• Primary Examiner(s): Hill, Stanley K
• Assistant Examiner(s): Kim, David H
• Application Number:
  US14/475,135
• Publication Number:
  US 20140372362A1
• Time in Patent Office: 280 Days
• Field of Search: None
• US Class Current: 1/1
• CPC Class Codes: G06F 16/2282 Tablespace storage structures; Management thereof
• CPC Class Codes: G06F 16/23 Updating
• CPC Class Codes: G06F 17/00 Digital computing or data processing equipment or methods, specially adapted for specific functions information retrieval, database structures or file system structures therefor G06F16/00
• CPC Class Codes: G06N 5/02 Knowledge representation; Symbolic representation
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 50/01 Social networking

Abstract

A system for evaluating communicative acts to determine a social perception network based on communicative acts between a plurality of communicative pairs. Each communicative pair includes two communicating entities. The system includes a patterns database, a scoring processor, and a communications network aggregation processor. The patterns database stores behavior recognition patterns defining particular behaviors and a score associated with each of the particular behaviors. The scoring processor is configured to determine a pairwise social perception score for the communicative pair based on the particular behaviors identified in the communicative acts. The scoring processor is configured to determine a different pairwise social perception score for each one of the plurality of communicative pairs. The communications network aggregation processor is configured to combine the pairwise social perception scores for each of the plurality of communicative pairs into a social perception network. Other embodiments including other systems, methods, and products are also disclosed.

Claims

1. A system for evaluating communicative acts to determine a social perception network based on communicative acts between a plurality of communicative pairs, each of the plurality of communicative pairs including two communicating entities participating in a corresponding one or more of the communicative acts, the system comprising:

a patterns database storing behavior recognition patterns defining particular behaviors that may be used in the communicative acts and a social perception score associated with each one of the particular behaviors;

a scoring processor in communication with the patterns database and configured to determine a pairwise social perception score for the communicative pair based on ones of the particular behaviors identified in the communicative acts between the two communicating entities of the communicative pair, wherein;

the communicative pair is one of a plurality of communicative pairs each including a different two communicating entities, and

the scoring processor is configured to determine a different pairwise social perception score for each one of the plurality of communicative pairs based on ones of the particular behaviors identified in the communicative acts between a corresponding one of the different two communicating entities of the communicative pair; and

a communications network aggregation processor configured to combine the pairwise social perception scores for each one of the plurality of communicative pairs, received from the scoring processor, into the social perception network representation including a plurality of entities in the social perception network and indicating a respective social perception level of each of the plurality of entities relative to other ones of the plurality of entities, the plurality of entities including the two communicating entities of each one of the plurality of communicative pairs.

2. The system of claim 1, further comprising a communications network extractor configured to determine a network based on entity linking indications of the communicative acts.

3. The system of claim 2, wherein the communications network aggregation processor is configured to use the network based on entity linking indications from the communications network extractor to inform creation of the social perception network representation.

4. The system of claim 1, further comprising one or more output writers configured to arrange one or more of the pairwise social perception scores for each one of the plurality of communicative pairs and the social perception network representation into a graphical representation thereof to be viewed via one or more of a user interface and a printed document.

5. The system of claim 1, wherein:

the scoring processor is configured to;

determine an act perception score for each of the communicative acts based on analysis of individual elements of a respective one of the communicative acts, and

if multiple act perception scores are determined for the communicative pair, then combine the multiple act perception scores for the communicative pair to determine the pairwise social perception score between the two communicating entities of the communicative pair.

6. The system of claim 5, wherein:

the scoring processor is further configured to analyze the individual elements of each of the communicative acts to determine the social perception score for each of the individual elements of each one of the communicative acts based on the particular behaviors identified in each one of the communicative acts and the behavior recognition patterns stored in the database, and

the act regard score is based on a combination of the social perception scores for each of the individual elements of the respective one of the communicative acts.

7. The system of claim 6, further comprising:

a culture specific value database including a plurality of cultural modules each configured to at least one of augment and alter one or more of the social perception scores associated with one or more of the particular behaviors and the summation of the social perception scores, wherein;

the scoring processor is configured to determine the social perception score for each of the individual elements of each one of the communicative acts based on the particular behaviors identified in each one of the communicative acts, the behavior recognition patterns stored in the database, and a preselected one of the plurality of cultural modules from the culture specific value database.

8. The system of claim 7, wherein the preselected one of the plurality of cultural modules is selected based on an expected cultural environment in which the communicative acts take place.

9. The system of claim 7, further comprising a discourse parser configured to receive the communicative acts and to decompose each of the communicative acts into the individual elements for analysis by the scoring processor.

10. The system of claim 1, wherein the particular behaviors include at least one of verbal behavior or text-based behavior.

11. The system of claim 1, wherein the scoring processor automatically determines the pairwise social perception score for each based on analysis of the communicative acts upon receipt of data representing corresponding ones of the communicative acts.

12. The system of claim 1, wherein each pairwise social perception score is further based on a ranked imposition of each of the communicative acts for the communicative pair.

13. The system of claim 1, wherein each of the particular behaviors is one of an individual act and a combination of acts.

14. A method of constructing a organizational chart, the method comprising:

gathering data regarding a plurality of captured communicative acts occurring between two parties, the two parties defining a sender and receiver pair;

using a processor and predefined behavior based patterns stored in at least one database to score each of the plurality of captured communicative acts to determine a plurality of social perception scores for the sender and receiver pair, each one of the plurality of social perception scores representing a perceived social difference between the sender and receiver pair for a respective one of the plurality of captured communicative acts based at least in part on behaviors used during the respective one of the plurality of captured communicative acts; and

combining the plurality of social perception scores for the captured communicative acts occurring between the sender and receiver pair to construct a combined social perception score for the sender and receiver pair indicating the perceived social difference between the sender and receiver pair based on all of the plurality of captured communicative acts between the sender and receiver pair;

wherein;

the sender and receiver pair is one of a plurality of sender and receiver pairs in a group, and the processor determines a different combined social perception score for each one of the of plurality of sender and receiver pairs, and

the method further comprises using an aggregating hardware engine to aggregate the different combined social perception scores for each of the plurality of sender and receiver pairs to construct the organizational chart for the group, the organizational chart for the group indicating relative social perceptions between all individuals in the group that form part of the plurality of sender and receiver pairs.

15. The method of claim 14, wherein:

the predefined behavior based patterns stored in the at least one database include scoring values for a plurality of communication components that may be extracted from each of the plurality of captured communicative acts, and

using the processor and the predefined behavior based patterns to score each of the plurality of captured communicative acts includes;

breaking each of the plurality of captured communicative acts into identified ones of the plurality of communication components,

scoring each of the identified ones of the plurality of communication components based on the predefined behavior patterns, and

summing scores of each of the identified ones of the plurality of communication components to determine a social perception score for the sender and receiver pair corresponding to each of the plurality of captured communicative acts occurring between the sender and receiver pair.

16. The method of claim 14, wherein using the processor and the predefined behavior patterns stored in the at least one database to score each of the plurality of captured communicative acts includes ranking a level of imposition included in each corresponding one of the plurality of captured communicative acts.

17. The method of claim 14, wherein a hardware engine performs the combining the social perception scores operation.

18. The method of claim 14, further comprising determining a non-politeness based network based on non-politeness based characteristics of the plurality of captured communicative acts, wherein aggregating the different combined power scores for the plurality of captured communicative acts to construct the organizational chart for the group is determined with reference to the non-politeness based network.

19. The method of claim 14, wherein:

the predefined behavior based patterns include a general set of behavior scoring patterns and a set of predefined cultural scoring values corresponding to an identified culture of the group, and

the using the processor and predefined behavior based patterns to determine the social perception score is performed using the general set of behavior scoring patterns as one or more of modified and supplemented by the set of predefined cultural scoring values corresponding to the identified culture of the group.

20. The method of claim 14, wherein the organization of entities within the group is not fully known to the processor prior to using the processor and predefined behavior based patterns to score each of the plurality of captured acts and prior to combining the plurality of social perception scores.

21. A computer program product for determining a social perception network, the computer program product comprising a non-transitory computer readable storage medium having computer-readable program code portions stored therein, the computer-readable program code portions comprising:

a first executable portion for receiving a text based representation for each of a plurality of communicative acts occurring between a pair of communicative entities; and

a second executable portion for determining a pairwise social perception score for the communicative pair, wherein the pairwise social perception score is based on behavior strategies used during the plurality of communicative acts occurring between the pair of communicative entities;

wherein;

the pair of communicative entities are part of an organization having more than two entities,

the second executable portion determines a pairwise social perception score for other entities in the organization based on communicative acts in addition to the plurality of communicative acts between the pair of communicative entities, and

the computer program product further includes a third executable portion for compiling the pairwise social perception scores for the pair of communicative entities and the other entities in the organization to construct the social perception network for the organization indicating relative social perception between all entities in the organization that participated in the plurality of communicative acts and the communicative acts in addition to the plurality of communicative acts.

22. The computer program product of claim 21, wherein the second executable portion includes:

a partitioning executable portion for partitioning each of the plurality of communicative acts into a plurality of functional elements,

a scoring executable portion for scoring each of the plurality of functional elements of each of the plurality of communicative acts based on a predefined social perception score accessed from a memory and corresponding with a type of each respective one of the plurality of functional elements,

a summing executable portion for summing the predefined social perception scores from each of the plurality of functional elements to determine an overall social perception score for each of the plurality of communicative acts, and

a score aggregation executable portion for aggregating the overall social perception scores for each of the plurality of communicative acts occurring between the pair of communicative entities to determine the pairwise social perception score for the pair of communicative entities.